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Executone Systems MEDLEY Administrator's Manual

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Summary of Contents for Executone Systems MEDLEY

  • Page 2 EXECUTONE Information Sys- tems. Medley™ is a trademark of EXECUTONE Information Systems, Inc. ® EXECUTONE is a registered trademark of EXECUTONE Information Systems, Inc.

  • Page 3: Table Of Contents

    Table of Contents 1. Introduction ........................1 1.1 Hardware ......................1 1.2 System Design ..................... 2 1.3 Call Processing Features ..................5 1.4 Administrative Duties ..................8 2. System Programming Functions .................. 9 3. General Programming Procedures ................10 3.1 Entering Programming Mode ................10 3.2 Exiting Programming Mode ................
  • Page 4 4.5 Function 7 Reports ..................... 23 Function 72 Line / Auto Attendant Report ........... 23 Function 73 Extension / Department Report ..........23 Function 74 Voice Mail Statistics Report ............. 23 Function 75 System Speed Dial Report ............23 5. Programming Tutorial....................24 Function 32 Extension Feature Authorization ..........

  • Page 5: Introduction

    • Caller ID • Call traffic and call activity reports Medley is a single system that performs both telephone and voice mail func- tions using a single processor, storage medium, and voice processing DSP. With no boundaries between these once separate tasks, Medley delivers the greatest possible efficiency and cost effectiveness.

  • Page 6: System Design

    System Design The system includes the following design features: Voice prompts and Voice prompts and the LCD display guide users 64-character LCD through programming and operation. The LCD display display also shows such information as how many new and old messages waiting in voice mail, caller ID (if active), and how many calls are holding for ACD agents.
  • Page 7 100 and the LCD display will show “911 CALL FROM X102 JOHN JAMES”. Call statistics Medley tracks call activity by line, extension, and department. Medley also tracks voice mail activity. The system administrator can print reports.
  • Page 8 Automatic Mailbox Creation From the moment a Medley system is up-and- running, mailboxes are automatically created with generic greeting and forwarding default values for all users. If they want, users can then create their own custom greetings.

  • Page 9: Call Processing Features

    Call Processing Features Medley provides seamless operation and call processing. No hookflash or call progress monitoring is required, resulting in the fastest call processing avail- able. Record conversations During any conversation, a user can press the REC key and record the conversation for later retrieval.
  • Page 10 Message on hold Message on hold (MOH) allows for traditional announcements or music to be played to callers who are on hold. Three generic hold messages are stored on disk. Up to five custom recordings can be downloaded. On-hold dialing If the MOH source is being generated by the system, DTMF receivers continuously monitor the line, allowing callers on hold or in ACD...
  • Page 11 Flash control System programming of the flash duration provides for flexible usage behind central office switches, Centrex, or PBXs. Hands-free answer Station users can program their phone for hands- free answer (voice announce) for station-to- station calls. Redial If an attempt at an outside call is unsuccessful, press the single RDL key for any subsequent attempts.

  • Page 12: Administrative Duties

    • Maintain any employee directory. • Assign, edit, and delete special mailboxes: Guest/Information, Group, and Cascade Paging. • Rerecord prompts. Medley has all necessary prompts prerecorded to assist in initial setup. You can rerecord some or all. • Rerecord the main greeting.

  • Page 13: System Programming Functions

    SYSTEM PROGRAMMING FUNCTIONS System Parameters Administrator Password Set Time System Speed Dial Extension Programming Extension Feature Authorization Voice Mail Programming Guest / Information Mailboxes Group Mailboxes Cascade Paging Mailboxes Recording Record System Prompts Record Directory Names MOH Programming MOH Source Record MOH MOH Volume Reports...

  • Page 14: General Programming Procedures

    GENERAL PROGRAMMING PROCEDURES Any telephone can access Medley programming, but only one phone can be in programming at a time. You can program Medley while the system is operat- ing. In programming mode, you hear voice prompts from the telephone and you see your options and choices on the LCD display.

  • Page 15: Programming Keys

    Programming Keys During programming, the top line of the LCD shows the current item being programmed and the second line is the “input” line. PRESS DESCRIPTION Enter Confirms a new or existing entry and advances to the next programming step. When an option allows you to input multiple entries (such as a list of extension numbers),...

  • Page 16: Inputting Alphabetic And Numeric Characters

    Inputting Alphabetic and Numeric Characters Names for extensions, departments, and branch IDs can be input by pressing the dial pad key that corresponds to the character to be entered. The key’s possible entries will change each time the key is pressed. When the desired character is displayed, press # to confirm, and the cursor will move to the next character position.

  • Page 17: Accessing A User Station From That Station

    Accessing a User Station from that Station Should a user forget his password or if an employee leaves the organization, this feature allows you to access the user station’s programming mode and operate within it. To access user station programming: •...

  • Page 18: Specific Programming Procedures

    SPECIFIC PROGRAMMING PROCEDURES This chapter explains the various programming functions. (To program, you must first enter the program mode, as explained in Chapter 3, “General Pro- gramming Procedures.”) Function 1 System Parameters Function 13 Administrator Password This displays the existing password and prompts for a new one. The password can be 2- to 8-digits long.

  • Page 19: Function 3 Extension Programming

    Function 3 Extension Programming Function 32 Extension Feature Authorization You can allow or deny many features on an extension-by-extension basis. Users can only program allowed features by using a combination of voice and LCD prompts from their phone. Chapter 5, “Programming Tutorial,” gives programming examples.

  • Page 20: Function 5 Voice Mail Programming

    Function 5 Voice Mail Programming All programmed extensions have a generic personal greeting “You have reached the mailbox for extension xxx”. This greeting should be replaced with a personalized greeting by the mailbox user. Function 53 Guest / Information Mailboxes Mailboxes numbered from 300 to 499 can be programmed as either guest or info mailboxes.

  • Page 21: Function 54 Group Mailboxes (Including Broadcast)

    Steps for programming mailboxes: 1. Mailbox Number: Input a mailbox number 300 to 499. 2. Name: The mailbox name is used for the LCD Display, reports, and as a programming aid. The name length can be no longer than 10 characters. Default = the mailbox number 3.

  • Page 22: Function 56 Cascade Paging Mailboxes

    To enter group mailbox 510 as a user, dial 510 and enter the password. This will allow the group mailbox owner or anyone with the password to record a group message. Press the VOICEMAIL key, then press *, and then press 510 to hear or delete any group messages that remain in the mailbox.

  • Page 23: Function 6 Recording

    Function 6 Recording Function 61 Record System Prompts System Prompts The system prompts are played to an outside caller at different points in the call routing or mailbox functions. These system prompts have been prerecorded at the factory but may be rerecorded. Auto Attendant Prompts The auto attendant branch prompts (such as the main greeting or sub-menus) are recorded by inputting the branch ID number as the prompt number.
  • Page 24 No Names Matched Prompt (535) This prompt is played to the caller if, in a directory branch, the first letter he selected does not have any names associated with it; or he has listened to all of the names played and has not made a selection. After this prompt is played, the system will forward the call to the extension, branch or mailbox as pro- grammed in call forward no response.

  • Page 25: Function 62 Record Directory Names

    Holiday Main Greeting Prompt (540) This prompt is played to callers when the system has been manually placed in holiday mode. Default = “Thank you for calling, our office is closed in observance of the holiday. You may dial your party’s extension, at any time, or please call back during normal business hours.”...
  • Page 26 Three default, generic MOHs are stored as prompt 591, 592 and 593. Up to five custom MOHs can be loaded into the system by using a cassette recorder connected to the MOH connector and stored as prompts 594-598. Source to callers on hold: Prompt 590 Live external source Prompt 591...

  • Page 27: Function 7 Reports

    Function 7 Reports For you to view a report, the Medley system must be connected to either a standard serial printer or a computer with a monitor. If it is not, ask your installer to make the connection. When printing from the PC to a laser printer, use a fixed proportional font such as Courier New, 9 points or smaller.

  • Page 28: Programming Tutorial

    PROGRAMMING TUTORIAL This chapter is a tutorial providing programming examples for some of Medley’s functions. Function 32 Extension Feature Authorization Station Class of Service Programming Customer Requirement A company wants its employees to have all features allowed and to have a lobby...

  • Page 29: Function 53 Information Only Mailbox

    Function 53 Information Only Mailbox Customer Requirement A small real estate company wants to publish a list of houses, along with instructions for getting additional information. During the daytime, the caller hears the information and is transferred to the operator. During the night, the caller hears the information and is disconnected.

  • Page 30: Function 54 Group Mailbox For One Owner

    Function 54 Group Mailbox for One Owner Customer Requirement Jane wants to be able to periodically leave the same message for her five sales reps. Programming Technique Jane is assigned a group mailbox number in the range 501 to 516. The installer, administrator or user can program the list of member’s mailbox numbers.

  • Page 31: Function 56 Cascade Paging Notification

    Function 56 Cascade Paging Notification Customer Requirement A company with an after-hours tech on call wants the tech paged when an emergency message is taken. If the tech does not respond within one hour, the company wants the supervisor paged, and then after another hour the department manager.
  • Page 32 Index End of Recording prompt 20 entering programming mode 10 ExecuDex 7 exiting programming mode 10 Symbols expansion cabinet 1 extensions 12 # key 11 features, authorizing 15 , 24 * key 11 programming 15 911 alert 3 FAX 3 accessing user stations 13 features 1 , 2 , 5 ACD 6...
  • Page 33 MOH 6 programming 21 group mailboxes 12 , 17 recording 22 tutorial 26 recordings 12 guest extensions 2 source 22 12 , 16 guest mailboxes mute 7 tutorial 25 No Names Matched prompt 20 hands free 7 numbering plan 12 hardware 1 help 2 HF key 11...
  • Page 34 screening calls 4 service observing 5 set time 14 software updates 3 speed dial, system 7 , 12 , 14 stations, accessing user stations 13 system cabinet 1 system numbering plan 12 system parameters 14 system prompts 19 system speed dial 7 , 12 , 14 time 14 toll restriction 5 transformer 1...

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