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iNetVu 1201 Flyaway Troubleshooting Manual

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Troubleshooting Guide for iNetVu
1201 Flyaway
The iNetVu™ brand and logo are registered trademarks of C-COM Satellite Systems, Inc. ©
Copyright 2006 C-COM Satellite Systems, Inc.
1-877-iNetVu6
www.c-comsat.com
Revision 01
January 01, 2013

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  • Page 1 ® Troubleshooting Guide for iNetVu 1201 Flyaway The iNetVu™ brand and logo are registered trademarks of C-COM Satellite Systems, Inc. © Copyright 2006 C-COM Satellite Systems, Inc. 1-877-iNetVu6 www.c-comsat.com Revision 01 January 01, 2013...
  • Page 2 This document contains information, which is protected by copyright. All rights reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as followed under the copyright laws. Both the iNetVu™ and C-COM names and logos are registered trademarks of C-COM Satellite Systems Inc. ®...
  • Page 3 “Deployment” means the raising, pointing and orienting of the earth station to the communicating satellite, every time it is raised from a stowed position for use. The deployment of an iNetVu™ Mobile system must only be done by a trained installer or by a consumer using the deployment software.
  • Page 4 Troubleshooting Guide - 1201 Flyaway Page 4 of 71 extraordinary precautions and measures are used to prevent satellite interference or exposure to harmful radiation. C-COM reserves the rights to immediately suspend without liability or previous notice the operation of the earth station upon detection of a deviation from its installation or operational requirements until the deviation is corrected.
  • Page 5 Troubleshooting Guide - 1201 Flyaway Page 5 of 71  C-Com Satellite Systems Global Headquarters 2574 Sheffield Road Ottawa, Ontario, Canada K1B 3V7 Phone: +1-613-745-4110 Fax: +1-613-745-7144 General Inquiries: info@c-comsat.com Dealer Information: dealer@c-comsat.com Support Services: support@c-comsat.com Phone: +1-613-745-4110 OPT2 Toll Free: 1-877-463-8886 OPT2 Monday –...

  • Page 6: Table Of Contents

    Troubleshooting Guide - 1201 Flyaway Page 6 of 71 Table of Contents INTRODUCTION ..........................7 7000 CONTROLLER SOFTWARE & FIRMWARE UPGRADE ............8 ..................... 9 NINSTALLING THE URRENT OFTWARE ..............10 OFTWARE AND RIVERS NSTALLATION ROCEDURE ......................... 13 PDATING THE IRMWARE ..............

  • Page 7: Introduction

    Troubleshooting Guide - 1201 Flyaway Page 7 of 71 INTRODUCTION About This Manual This manual explains how to troubleshoot common errors on the iNetVu™ Mobile System. An electronic version of this manual is available on the C-COM FTP and Knowledge Base.

  • Page 8: 7000 Controller Software & Firmware Upgrade

    Troubleshooting Guide - 1201 Flyaway Page 8 of 71 7000 CONTROLLER SOFTWARE & FIRMWARE UPGRADE Quick Tip: The software and firmware versions must match for normal operation. Minimum Requirements to run IMS Software IMS Version Processor Clock Disk Space...

  • Page 9: Uninstalling The Current Software

    This method describes the steps for upgrading to and from the new .NET GUI interface ver. 7.5.x 1. Ensure the iNetVu software is not running. If it is, right click the icon on the bottom right of the screen and exit. As shown below.

  • Page 10: New Software And Drivers Installation Procedure

    Troubleshooting Guide - 1201 Flyaway Page 10 of 71 New Software and Drivers Installation Procedure Applies to: iNetVu combined Software and Drivers Package version 7.5.5+ Note: Do not connect the Controller via USB until the drivers and software have been installed 1.
  • Page 11 Click “Continue Anyway” Click “Finish” to continue. 4. Now continue through the iNetVu Software installation and close when complete. A new Icon will automatically be placed on the Desktop. 5. Now that the drivers and software package has been installed, connect the iNetVu 7000 Controller via USB to your PC.
  • Page 12 7. Windows Vista and 7 users, the drivers should install automatically without any further user action. It’s normal for the 7000 driver to be displayed as iNetVu Controller 5000 8. You have successfully installed the 7000 iNetVu Drivers and Software. You can now continue updating the Controller firmware.

  • Page 13: Updating The Firmware

    Page 13 of 71 Updating the Firmware 1. Launch the iNetVu 7000 Mobile Software. Since the software is being upgraded, the Software and Firmware will not match. Please follow the steps below to update the Firmware. a) Once the controller is fully booted and the software is launched, the LCD should display what is shown below.

  • Page 14: Verifying The Upgrade Completed Successfully

    Troubleshooting Guide - 1201 Flyaway Page 14 of 71 Verifying the Upgrade Completed Successfully 2. Right click on the current screen you are on, and select “About”. Verify both Software and Firmware versions are identical. 3. After the firmware update has completed, proceed to the “Maintenance” screen and verify that the platform type, Ver.

  • Page 15: Assembly And Disassembly

    Troubleshooting Guide - 1201 Flyaway Page 15 of 71 Assembly and Disassembly...

  • Page 16: Fly-1201 Physical Outline

    Troubleshooting Guide - 1201 Flyaway Page 16 of 71 Fly-1201 Physical Outline...

  • Page 17: Assembly Procedure

    Troubleshooting Guide - 1201 Flyaway Page 17 of 71 Assembly Procedure Support Stand and EL Feed Arm Support plate Assembly 1) Remove AZ Assembly from the case and place it down with the leg grooves pointing to the sky as depicted in the image.
  • Page 18 Troubleshooting Guide - 1201 Flyaway Page 18 of 71 3) Flip the AZ assembly over so it is sitting (like a tripod) on all (3) legs; the leg with the label (back leg) should be pointing North (if located in Northern Hemisphere) and South (if location is in the Southern Hemisphere).
  • Page 19 Troubleshooting Guide - 1201 Flyaway Page 19 of 71 5) Install EL Feed Arm Support plate on the AZ base assembly; ensure the cables (POL and Coax) are pulled through front opening and tighten the (4) retaining nuts. 6) Remove EL actuator assembly from the case; install bottom pin as shown making sure the actuator motor is on the right hand side with reference to the back of the EL support plate.
  • Page 20 Troubleshooting Guide - 1201 Flyaway Page 20 of 71 7) Supporting the actuator with your shoulder, connect the EL motor and EL tilt sensor cables by aligning the notches to the white dash. 8) Lower the EL Feed Arm Support plate onto the EL Actuator and tighten retaining nuts.
  • Page 21 Troubleshooting Guide - 1201 Flyaway Page 21 of 71 9) Open and remove Feed Arm from case. 10) Install Feed Arm onto EL Feed Arm Support plate and tighten retaining (2) nuts. 11) The BUC can be installed at this stage if not already installed. Follow the “Installing BUC with the...
  • Page 22 Troubleshooting Guide - 1201 Flyaway Page 22 of 71 12) Connect internal PL Motor, PL Tilt Sensor and RX/TX cables (coming from Feed arm) ensure to align groves marked by the white dash. 13) Open Reflector case and remove External Motor and Sensor cable.
  • Page 23 Troubleshooting Guide - 1201 Flyaway Page 23 of 71 Indicates a situation or practice that might result in property or equipment damage. Ensure Sensor, Motor and RX/TX cables are connected prior to powering on 7000 Series Controller. 14) Connect External Motor and Sensor cable to AZ mount base. Line up the biggest notch on the connector to be at the top before attempting to connect to mount face plate.
  • Page 24 Troubleshooting Guide - 1201 Flyaway Page 24 of 71 16) Connect cable labelled TX to BUC and RX to LNB. 17) Open Controller box (if applicable) back cover and connect external cables (Motor, Sensor and RX/TX cables). Also connect power, USB and LAN cable if required.
  • Page 25 Troubleshooting Guide - 1201 Flyaway Page 25 of 71 19) Deploy the Antenna to the following coordinates, EL 30.0, AZ 0.0 and PL 0.0(Antenna fields are set to these by default); this can be achieved by the software or controller front panel.
  • Page 26 23) Lock the reflectors together using the three (3) latches on the back and on both sides of the reflector. 24) See section 4) for controller connectivity based on your desired connection preferences. ® 25) Congratulations, you have successfully assembled the iNetVu Flyaway System and are ready for Satellite search!

  • Page 27: Disassembly Procedure

    Troubleshooting Guide - 1201 Flyaway Page 27 of 71 Disassembly Procedure 1) Click deploy Antenna icon on the iNetVu Controls screen. Antenna should deploy to EL=30, AZ=0 and PL=0. Reflector Assembly Removal 2) Unhook the three (3) latches holding the two-piece reflector together, and detach the top reflector assembly 3) Place top reflector in packaging case as shown in the image;...
  • Page 28 Troubleshooting Guide - 1201 Flyaway Page 28 of 71 5) Place bottom reflector section in the packaging case, close and lock the case.
  • Page 29 Troubleshooting Guide - 1201 Flyaway Page 29 of 71 Polarization and Feed Arm Assembly Removal 6) Click/push Stow icon/button, the Antenna should go to the following coordinates: EL=78, AZ =-60 and PL=0. 7) Power off the 7000 Series controller.
  • Page 30 Troubleshooting Guide - 1201 Flyaway Page 30 of 71 10) Place the Feed Arm in the protective case. EL Feed Arm Support Plate and EL Actuator/Motor Assembly Removal 11) Loosen (2) retaining nuts on the EL Actuator, take extra care as the weight of the EL Support...
  • Page 31 Troubleshooting Guide - 1201 Flyaway Page 31 of 71 12) With one hand on the EL Actuator/Motor and the other on the Support Plate, push forward on the Support Plate to disengage the EL Actuator. Allow the EL support plate to lean forward.
  • Page 32 Troubleshooting Guide - 1201 Flyaway Page 32 of 71 15) Place the EL Actuator/Motor in the protective case. 16) Loosen (4) retaining nuts on the EL Support plate assembly. Remove EL Support Plate from the AZ base.
  • Page 33 Troubleshooting Guide - 1201 Flyaway Page 33 of 71 17) Fold brackets on the EL Support plate and place in protective case as shown. 18) Ensure the retaining nuts are retracted back and the reflector locking clamps are properly tucked in (especially the bottom), for the EL Support plate to fit in the packing case;...
  • Page 34 Troubleshooting Guide - 1201 Flyaway Page 34 of 71 20) Place legs in the protective case; ensure the feet are folded with the flat surface facing down. 21) Place the AZ base in protective case.
  • Page 35 Troubleshooting Guide - 1201 Flyaway Page 35 of 71 22) Coil up the Motor/Sensor external cable and place in reflector protective case or controller case.
  • Page 36 Closing and locking Cases 1) Close and lock latches shut on all (4) cases. 1. Reflector case 2. Feed Arm case 3. Controller case 4. AZ base and EL actuator case ® 2) Congratulations you have successfully packaged the iNetVu Fly-1201Flyaway System.

  • Page 37: Jam Errors

    Troubleshooting Guide - 1201 Flyaway Page 37 of 71 JAM ERRORS Note: The key to troubleshooting a Jam Error is to determine whether this is a Sensor or Mechanical issue.

  • Page 38: Error 0X9006 - El Jam Error

    Troubleshooting Guide - 1201 Flyaway Page 38 of 71 Error 0x9006 - EL Jam Error 1. If the Mobile Platform doesn’t physically move Possible Causes: • 7000 Controller • 15 Amp Fuse • Flyaway Control Cable • Internal Wiring •...
  • Page 39 Troubleshooting Guide - 1201 Flyaway Page 39 of 71 c. If we are getting voltage from the 7000 controller, we will need to test voltage on the flyaway control cable. Reconnect the motor cable to the controller and disconnect the control cable from the base plate of the platform.

  • Page 40: If The Mobile Platform Physically Moves But The Angle Doesn't Change

    Troubleshooting Guide - 1201 Flyaway Page 40 of 71 2. If the Mobile Platform physically moves but the angle doesn’t change Possible Causes: • 7000 Controller • Flyaway Control Cable • Internal Wiring • Inclinometer (Tilt Sensor) a. Please ensure the Flyaway Control Cable is securely connected to the 7000 Controller and Platform.
  • Page 41 Troubleshooting Guide - 1201 Flyaway Page 41 of 71 Flyaway Control Cable...

  • Page 42: Error 0X9007 - Az Jam Error

    Troubleshooting Guide - 1201 Flyaway Page 42 of 71 Error 0x9007 - AZ Jam Error 1. If the Mobile Platform doesn’t physically move Possible Causes: • 7000 Controller • 15 Amp Fuse • Flyaway Control Cable • Internal Wiring Harness •...
  • Page 43 Troubleshooting Guide - 1201 Flyaway Page 43 of 71 c. If we are getting voltage from the 7000 controller, we will need to test voltage on the Control Cable. Reconnect the Motor Cable to the controller and disconnect the Control Cable from the base plate of the Platform.

  • Page 44: If The Mobile Platform Physically Moves But The Angle Doesn't Change

    Troubleshooting Guide - 1201 Flyaway Page 44 of 71 2. If the Mobile Platform physically moves but the angle doesn’t change Possible Causes: • 7000 Controller • 15 Amp Fuse • Flyaway Control Cable • Internal Wiring • Azimuth Potentiometer a.
  • Page 45 Troubleshooting Guide - 1201 Flyaway Page 45 of 71 Flyaway Control Cable...

  • Page 46: Error 0X9008 - Pl Jam Error

    Troubleshooting Guide - 1201 Flyaway Page 46 of 71 Error 0x9008 - PL Jam Error 1. If the Mobile Platform doesn’t physically move Possible Causes: • 7000 Controller • 5 Amp Fuse • Flyaway Control Cable • Internal Wiring •...
  • Page 47 Troubleshooting Guide - 1201 Flyaway Page 47 of 71 c. If we are getting voltage from the 7000 controller, we will need to test voltage on the Control Cable. Reconnect the motor cable to the controller. Disconnect the Control Cable from the base plate of the platform.

  • Page 48: If The Mobile Platform Physically Moves But The Angle Doesn't Change

    Troubleshooting Guide - 1201 Flyaway Page 48 of 71 2. If the Mobile Platform physically moves but the angle doesn’t change Possible Causes: • Polarization Tilt Sensor (inclinometer) • Sensor Cable • Internal Wiring • 7000 Controller a. Please ensure the Flyaway Control Cable is securely connected to the 7000 Controller and Platform.
  • Page 49 Troubleshooting Guide - 1201 Flyaway Page 49 of 71 Flyaway Control Cable...

  • Page 50: Sensor Error

    Troubleshooting Guide - 1201 Flyaway Page 50 of 71 SENSOR ERROR...

  • Page 51: Error X 8911 - Sensor Error

    Troubleshooting Guide - 1201 Flyaway Page 51 of 71 Error 0x8911 - Sensor Error Cause: 1. The sensor cable is not connected properly or the pins on the sensor connector are bent, broken or corroded. 2. Default Limits have been modified or are outside a valid range.
  • Page 52 Troubleshooting Guide - 1201 Flyaway Page 52 of 71 From the Controls Screen the AZ and PL Angles should be close to 0.00 as seen below. If the angles are still incorrect or flashing Red/Yellow, proceed to the next step.
  • Page 53 Troubleshooting Guide - 1201 Flyaway Page 53 of 71 3. Testing the Continuity of the Sensor Cable Use the Sensor Circuit Diagram on the following page to confirm continuity of the Control Cable. Set the voltmeter to beeper or continuity mode and test the Control Cable for continuity. Please contact C- COM Technical Support for further assistance.

  • Page 54: Gps

    Troubleshooting Guide - 1201 Flyaway Page 54 of 71...

  • Page 55: Gps Failed

    Troubleshooting Guide - 1201 Flyaway Page 55 of 71 GPS Failed Cause 1: GPS Cable is not connected. Solution 1: Verify GPS cable is securely connected. Cause 2: A foreign object is obstructing the GPS Antenna. Solution 2: Ensure there are no foreign objects obstructing the GPS antenna from a clear view of the sky.
  • Page 56 Troubleshooting Guide - 1201 Flyaway Page 56 of 71 For emergency deployment the GPS can be overridden and the LAT/LONG entered manually from the iNetVu 7000 Software or Web Interface. iNetVu 7000 Software 7000 Controller Web Interface...

  • Page 57: Rf Signal Loss

    Troubleshooting Guide - 1201 Flyaway Page 57 of 71 RF SIGNAL LOSS...

  • Page 58: Err_0X8915: Rf Is Too Low

    Troubleshooting Guide - 1201 Flyaway Page 58 of 71 ERR_0X8915: RF IS TOO LOW Status Definitions: RF Signal in Yellow/Red: RF Signal in Cyan/Blue Color: (Normal (Abnormal Sate) State) This indicates the controller is not This indicates the controller is detecting detecting power at the LNB.

  • Page 59: Rf Signal Not Being Detected (Powering Lnb From The Controller)

    RF Signal Not Being Detected (Powering LNB from the Controller) Step 2: • Verify that the correct “LNB Power” voltage is selected in the iNetVu “Configuration” screen. • If the incorrect voltage was selected or the option was disabled, please make the necessary changes and click “Send All”...
  • Page 60 Troubleshooting Guide - 1201 Flyaway Page 60 of 71 Step 4: • Disconnect the coax cable going into the “RX” port on the base plate of the antenna. • Measure voltage on this cable. If the voltage does not match the output of the controller, replace the cable.

  • Page 61: Rf Signal Not Being Detected (Powering Lnb From The Modem)

    Troubleshooting Guide - 1201 Flyaway Page 61 of 71 RF Signal Not Being Detected (Powering LNB from the Modem) Step 2: • Our next step is to test voltage on the hardware to determine if our power source is making it all the way up to the LNB.
  • Page 62 Troubleshooting Guide - 1201 Flyaway Page 62 of 71 • Disconnect the coax cable going into the “RX” port on the base plate of the antenna. • Measure voltage on this cable. If the voltage does not match the output of the modem, replace the cable.

  • Page 63: Modem

    Troubleshooting Guide - 1201 Flyaway Page 63 of 71 MODEM...

  • Page 64: No Modem Communication

    Troubleshooting Guide - 1201 Flyaway Page 64 of 71 No Modem Communication Modem Status Definitions: • No Modem Communication: (***Error Code------0x8800---0x88FF Network/UART Reset***) Communication between controller and modem has not been established • Modem TX Disabled: Communication between controller and modem is active with Transmitter Disabled •...

  • Page 65: To Troubleshoot A Com Configuration

    Troubleshooting Guide - 1201 Flyaway Page 65 of 71 1. Ensure the Connection Type and iNetVu 7000 Software are configured correctly for your service. Please refer to the iNetVu 7000 Cabling & Configuration Guides for more details. 2. To troubleshoot a COM configuration: •...

  • Page 66: To Troubleshoot An Ip (Http, Telnet, Udp, Snmp) Configuration

    Troubleshooting Guide - 1201 Flyaway Page 66 of 71 3. To troubleshoot an IP (HTTP, TELNET, UDP, SNMP) configuration: • Verify the controller and modems IP and (Password/CD-KEY if required) are correct. • Try to ping the modem. •...

  • Page 67: Cannot Find Satellite

    Troubleshooting Guide - 1201 Flyaway Page 67 of 71 CANNOT FIND SATELLITE...
  • Page 68 Troubleshooting Guide - 1201 Flyaway Page 68 of 71 The following document is a general guide that will assist you if you are unable to find satellite. Step 1: • There must be no RED/YELLOW indicators on the Controls Screen of the 7000 software.
  • Page 69 Troubleshooting Guide - 1201 Flyaway Page 69 of 71 Step 2: Adjust the Flyaway platform such that the leg with the 130º marking is pointed correctly. • If you are located in the Northern Hemisphere (your GPS Latitude is North), the leg that is labelled 130º...
  • Page 70 Troubleshooting Guide - 1201 Flyaway Page 70 of 71 Step 4: The following options are found in the “Configuration” Screen.  For DVB Search Method, the Satellite Configuration must be exact as provided by your NOC or Service Provider.
  • Page 71 Troubleshooting Guide - 1201 Flyaway Page 71 of 71  For RF Search Method, the Satellite Configuration and Modem must be exact as provided by your NOC or Service Provider. Satellite Transmit Polarization Offset: • Horizontal Receive Offset = 0...

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