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Getting Technical Assistance
Should you encounter questions or problems with your FW-3600, Lanner Electronics is ready
to assist you within the guidelines of our product support programs. First, check the electronic
product documentation for assistance. If you still cannot find the solution to your problem,
contact Lanner sales team with the following information handy:
FW-3600 model name
Part number
Local network configuration details
The abnormal behavior and/or error messages reported by your network system
Your questions, or a description of the problem you are experiencing
Call, fax, or e-mail Lanner Electronics for technical support.
Phone: 886-2-8692-6060
Fax: 886-2-8692-6101
E-mail:
About this Manual
This target audience of this manual includes users, administrators and technicians. This
publication is a useful reference when installing, configuring, operating and managing the
FW-3600. This breakdown and short descriptions of this manual's contents are as follows:
Chapter 1 – Introduction provides an overview of the FW-3600 mini
desktop firewall platform, including its related features, application
usage and technical specifications list. The chapter also guides users
through the pre and post installation process by listing safety tips plus an
overall detailed description of the control board and system and their vital
components.
Chapter 2 – Image Download and Test Procedure points out the basic
steps when upgrading your FW-3600 via command line interface.
Appendix A – summarizes all drivers contained in the FW-3600 Drivers
and Documentation Disk.
sales@lannerinc.com
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