11.0 Troubleshooting - Tyco Electronics T208M-PRINTER System User's Manual

11.0 Troubleshooting

Problem
No LED light after turning printer ON.
LED Orange.
LED Blinks Red.
LED Red.
LED is Green but will not print.
Printer appears to be working (media is
being fed out) , but nothing is printed.
Or
Printing is faded or poor quality.
Prints only partial labels or skips labels.
Printing stops and LED changes to
Orange or Red.
Wrinkles in ribbon result in missing
print
Cutter cuts through labels instear of liner
Cutter jammed
Cutter not cutting
For all other issues, including product or software problems, contact your local Tyco Electronics
representative.
EIL/MAN/002: REVISION 6 Date: July 2007
Solution or Reason
1. Check power connections from A.C. outlet to power supply to
printer.
2. Check that media or ribbon is present.
1. Check the cover is closed and locked.
2. Printer has received partial data or incorrect data. Check the
software program and reboot printer.
1. Firmware download in process. Indicator lights red, then green.
2. Signal to begin Calibration after turning on printer. Release the
Feed button.
1. Media or ribbon is out. Reload a new supply.
2. Power-up failure.
3. Printer ready to receive flash programming during firmware
download.
1. Check interface cable connections from computer to printer.
2. Ensure the cover is locked closed.
3. Check that the media is loaded correctly.
4. Check that the ribbon is installed correctly and is ink side out (ink
side facing the product)
1. Check correct product/ribbon combination is used and loaded
correctly.
2. Check the cover is closed and locked.
3. Clean the print head with cleaning pen.
4. Adjust the print speed/darkness in software.
5. Check font types/sizes and graphics to ensure they are not too
small.
1. Calibrate the printer.
2. Check product is not getting caught whilst feeding.
3. Ensure the cover is locked closed.
4. Check software settings – especially that the Top Margin setting is
not too high.
1. Calibrate the printer.
2. Check product is not getting caught whilst feeding.
3. Check that data on label is not too large for printer memory.
4. Check all software settings.
1. Check that the ribbon is mounted straight on the take-up core.
1. Check all software settings.
1. Unplug power and interface cables. Use tweezers to remove scraps
from cutter opening.
1. Check software setting.
2. Check for jams.
3. Cutter requires replacing.
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