Trouble Shooting - Vivitek D-Point 2 User Manual

9 Trouble shooting

9.1 Cannot operate as a mouse and draw by connecting to a computer
 Is Configuration set correctly?
Make the following settings to link with the computer's functions.
- Set projector type – Short throw or ultra short throw from the configuration menu.
- Set projector mounting type –Normal or Ceiling mount from the configuration menu.
 The projector is not correctly connected to the computer.
- Check the USB cable connections. You may be able to resolve the problem by
re-connected
 If you are using a notebook computer when the battery power is running low, the USB
port may stop working and you might not be able to use USB devices.
- Connect the computer to AC power source.
9.2 The message and error occurred in the Interactive function.
 An error has occurred in the Interactive Function.
- Contact your dealer.
9.3 The IR Pen does not work
 Be sure nothing obstructs the path between IR Pen and the projector.
- Remove the obstacle. Also, do not block the signal path when standing in front of
the projection screen.
 The signal is interfering with other things such as a light source that is emitting infrared
rays.
- Do not use an infrared remote control or infrared microphone in the same room
because the IR Pen may malfunction. Switch off the interfering device.
 The battery is low.
- Replace the battery.
 The environment is too bright.
- Do not allow strong light to shine on the projected screen or the projector's
Interactive Function receiver.
 Has pen calibration been performed correctly?
- Make sure you perform pen calibration when using the IR Pen for the first time so
that the projector recognizes the position of the pen correctly. Also, calibrate the
pen again if you notice any discrepancy in positioning.
9.4 The cursor does not move to the next position
 Information from the projection screen is not correctly received due to other things,
such as a light source that is emitting infrared rays.
- Move the device away from the projector, or move the projector away from the
device.
 Information from the projection screen may not be received correctly if the projector is
too close to the screen.
- Check the position of the projector.
9.5 The cursor moves automatically.
 The IR Pen is disabled due to unstable conditions environment, such as a light source
that is emitting infrared rays.
- Move the projector or turn off the interfering device.
the USB cable.
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