Hello! Thanks for purchasing a TextNow powered phone. We’re proud to be able to provide you a cutting-edge phone with a reasonably priced monthly plan. We hope you love your phone! This guide is intended to teach you about setting up your TextNow powered phone and using its unique features.
What’s in this Guide? Setting Up Your Phone ..............4 Tips and Tricks ................12 Using Voicemail..............13 Minimizing Data Usage ............. 18 Using Calling Forwarding ..........19 Downloading Games and Apps ......... 23...
Troubleshooting Common Issues ..........27 Garbled or Choppy Audio ..........28 Phone Will Not Charge ............29 Phone Does Not Connect to 4G ........29 Phone Does Not Ring for Incoming Calls ......30...
Setting Up Your Phone Network While connected to Wi-Fi, you will get faster Internet speeds, better call quality, and conserve your data! The following steps will show you how to connect to a Wi-Fi network. If you have already connected to a Wi-Fi Network, skip ahead to Step 5 to Sign into your TextNow account.
6. Sign In to your TextNow Account Important! Sign In with the same TextNow account you used to purchase the phone. If you logged into TextNow using Facebook when purchasing, please login with Facebook now. Do not create another account or sign in with a different account.
7. Explore TextNow Features You’re all set! Your phone is now ready to be used! To take advantage of more features in number is, go into TextNow and tap the menu icon on the top left.
Using Voicemail Visual voicemail is included for free in all TextNow powered phone plans. When you get a voicemail, there is no need to dial a special number and go through menus to hear your message. in a TextNow conversation with the contact that left the voicemail.
Using Voicemail To change your voicemail settings, open the TextNow application and tap the menu button.
Using Voicemail Go to “Settings” and tap “Voicemail”. If you do not want to use voicemail, you can disable it by unchecking “Voicemail Service”.
Using Voicemail To use the default voicemail greeting, tap Greeting and select “Default Greeting”. To record your own custom greeting, tap Custom Greeting.
Using Voicemail By tapping Custom Greeting you will be asked to record your greeting from your phone. You will also be able to play back the greeting you recorded and rerecord the greeting.
Minimizing Mobile Data Usage Use Wi-Fi whenever possible to minimize your data usage. When not on Wi-Fi, try to limit your use of the acitivites listed below - they are By using less data, you’ll be able to stay on a cheaper plan and save more money! Activities to avoid over data: Streaming video online (YouTube, Streaming music online (Pandora,...
Using Call Forwarding All TextNow powered phone plans include free call forwarding. Should you want to forward all incoming calls coming to your TextNow phone number to another phone number (example: your home phone number), you can do so for free. To turn on call forwarding, open the TextNow app, tap the menu button.
Using Call Forwarding Go to “Settings” and tap on “Call Forwarding”...
Using Call Forwarding Click on the “Call Forwarding” option.
Using Call Forwarding Enter the phone number you wish to forwards your calls to. Once this is set, incoming calls will no longer ring your phone and instead, it will be forwarded to the phone number To disable call forwarding, you can come back to this menu and uncheck “Call Forwarding”...
Downloading Games and Apps All TextNow powered phones are full-featured smartphones. This means you can download and run all of your favorite apps from the Google Play Store. To do so, tap “Play Store”. You will be asked to create or sign into a Google Account.
To set a different ringtone for incoming calls, go to the TextNow application, tap the pull out menu, and tap “Settings”.
Tap “Ringtone” to select a ringtone, or tap tion sound.
Select your preferred sound. Tapping on the selection will allow you to preview the sound, and tapping “OK” will save your selected sound preference.
Troubleshooting Common Issues If something goes wrong with your TextNow phone, check this guide. We’ve included solutions to common issues that you may encounter. tion at our support web site at http://support.textnow.com Should you need customer care assistance, you can reach us at our toll free number: 1 (888) 250-5255...
Garbled or Choppy Audio In most cases, audio issues can be If that does not resolve the issue try the following: 1. Go to “Settings”, then “System 1. Enable/disable WiFi – issue could result from a poor WiFi connection 2. Your device will reboot after it is 2.
Phone Will Not Charge Phone Does Not Connect to 4G In most cases,charging issues can be Are you in a 4G WiMax coverage area? Check Sprint’s coverage map at 1. Swap out chargers and USB http://coverage.sprint.com. cables Make sure 4G is turned on by going to 2.
Phone Does Not Ring for Incoming Calls Connecting to a WiFi router blocking If problem persists, contact customer the incoming calls can cause this issue. care at http://support.textnow.com In most cases it can be resolved by or 1 (888) 250-5255 doing the following: 1.