Ford 2014 Econoline Owner's Manual page 343

342
Vehicle Health Report and SYNC Services (Traffic, Directions and
Issue
I received a text
that the Vehicle
Health Report is
not activated.
I am unable to
retrieve the report
on the website, or
I receive a system
error.
I am unable to
submit a report.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.
2014 Econoline (eco)
Owners Guide gf, 1st Printing, November 2012
USA (fus)
SYNC®
Information) issues
Possible
cause(s)
• Your account • This is a free feature, but you
may not be must first register online to use it.
• Make sure that your VIN is
activated on the
website, OR correctly listed in your account.
• You may have
the wrong VIN
(vehicle
identification
number) listed.
The preferred When you register your account,
dealer information you must list a preferred dealer. If
did not load one is already listed, try selecting
correctly. another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
• This could be • Update your mobile number in
due to your your account on the website.
• Make sure you have full signal
phone's
compatibility, OR strength and that your Bluetooth
• Bad signal
volume level has been turned up.
• Try deleting your phone and
strength, OR
• Your phone may
performing a clean pairing.
not be activated
on the website.
• The phone in • This is a free feature, but you
use is not must first register online to use it.
• Turn off ID blocker on your
activated, OR
• Your phone has
phone as the system recognizes
ID blocker active. you by your phone number.
• Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
Possible solution(s)