Troubleshooting & Understanding Lights; Additional Faq - weBoost RV 4G User Manual

Troubleshooting &
Understanding Lights
The RV 4G includes four indicator lights, one for
each band (see FAQ for explanation of MHz bands).
Each indicator light will either be green, orange or
red .
Green indicates that the booster is powered
and operating at maximum gain.
Solid Red indicates that the booster has shut
off on the associated frequencies to prevent
oscillation (feedback).
Solid Orange indicates that the booster has
shut off on the associated frequencies due to
close proximity of a cell tower.
Green/Orange Blinking indicates that the
booster is operating at a reduced gain due to
close proximity of a cell tower.
Green/Red Blinking indicates that the booster
is operating at a reduced gain to prevent
oscillation (feedback).
Note: All red light issues must be resolved before
orange light issues.
Fixing Red Light Issues
If one or more lights on the Signal Booster are red:
1. Make sure all connections are tight.
2. Increase the distance between the outside
antenna and the inside antenna, by moving
them horizontally and/or vertically farther apart
until the light(s) change to green.
Increase horizontal
and/or vertical
3. Follow the same steps for a green/red blinking
light until the light goes solid green.
4. If more separation is not possible and the
coverage of the booster is too small with a
green/red blinking light indicating reduced
gain, contact the weBoost Customer Support
Team for assistance: 866-294-1660.
Fixing Orange Light Issues
If one or more lights on the Signal Booster are
orange:
8
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1. Move the Outside Antenna away from the
strongest cellular signal in small increments until
the light turns green or green/orange blinking.
2. If the light remains orange, or if the green/
orange blinking light indicating reduced gain is
not providing enough coverage area, contact
the weBoost Customer Support Team for
assistance: 866-294-1660.
Lights Off
If one or more of the lights on the Signal Booster are
off verify power to your surge protected power strip.
NOTE: The Signal Booster can be reset by
disconnecting and reconnecting the power supply.

Additional FAQ:

What hours can I contact customer support?
Customer Support can be reached from Mon.- Fri.
Hours: 6 am to 7 pm MST, Sat & Sun 8 am to 5
pm MST, by calling (866-294-1660), or by email, at
support@weboost.com .
How does weather affect the performance of my
Outside Antenna?
Water vapor (e.g. rain, fog, snow or other
precipitation) creates an effective filter to cellular
signal. In times of heavy precipitation, you may see
less performance.
What's the difference between the 800 MHz and
the 1900 MHz bands? How do I know which MHz
band my cell phone uses?
The RV 4G works with all major North American
cellular providers on the 800 & 1900 MHz
frequencies. Traditionally, 800/1900MHz are
associated with voice and 3G data; while 700MHz
and 1700/2100MHz are associated with 4G data.
Why do I need to maintain at least 20 feet of
separation, but no more than 50 feet? OR Why
do I need to create so much distance between
the antennas?
Antennas connected to a booster create a sphere
of signal. When these spheres overlap, a condition
called oscillation occurs. This oscillation can be
thought of as noise, which causes the booster to
shut down to prevent damage from occurring. The
best way to keep these spheres of signal from
creating noise is to maintain separation between
your Inside and Outside Antennas. However – as
any cable has loss, we recommend that you try
to minimize the total separation to keep within the
range of 20-50 feet.
Carrier Frequency Use
We recommend visiting www.wirelessadvisor.com
(United States) or http://bit.ly/1mQf2Gl (Canada)
for information regarding the frequency band
used by your cell service provider in a specific
geographical location.
Customer Support 866-294-1660
Mon.- Fri. Hours: 6 am to 7 pm MST, Sat & Sun 8 am to 5 pm MST