Vonage VTA User Manual page 19

Appendix A - Troubleshooting
• Many installation issues, such as no dial tone on your telephone or no internet connection on your
computer, can be resolved by resetting all the equipment. First power down in this order:
1. Computer (shut down properly, it is not necessary to disconnect power to your computer)
2. VTA (unplug power cord from back of device)
3. Router (unplug power cord from back of device)
4. DSL or Cable Modem (unplug power cord from back of device)
Wait at least 30 seconds. Confirm that all the network cables are firmly snapped into the jacks on
all the devices. Then, one device at a time, plug the power back in snugly in this order:
1. DSL or Cable Modem
Wait for the lights to come back on for power and external network connection before continuing.
Connecting back up to the nternet Service Provider may take several minutes.
2. Router
Wait for the lights to come back on for power and status before continuing. Wait at least 30
seconds.
3. VTA
Wait for the power and phone lights to be a solid green. (The nternet light will blink whenever there
is data activity.) At this point, you should have dial tone.
4. Computer
• f you are transferring your phone number from your current phone company to Vonage, you will
be assigned a temporary Vonage phone number. Until the transfer has completed, most people
calling your phone number will ring your old line. They would need to call the temporary phone
number to ring your Vonage phone. However, Vonage customers calling either your current phone
number or the temporary phone number will ring your Vonage phone. Note: You will receive
email notification from Vonage when the phone number transfer has completed. The temporary
number will then be terminated.
• For more troubleshooting tips, visit www.vonage.ca/help.
D-Link VTA User Manual 16