Troubleshooting - Hercules WAE-BTP02 User Manual

3. TROUBLESHOOTING

Problem Possible solutions
The speaker
• The battery may be empty. Connect the speaker to an electrical outlet to
doesn't power up
charge the battery and power the speaker.
• Make sure that the electrical outlet that your speaker is connected to is
powered by the mains.
The speaker
• Turn off all Bluetooth® devices in the area or deactivate their Bluetooth®
appears to be
feature, then reconnect the device that you want to use for playback.
connected (the
• Turn off the Hercules speaker by moving the ON/OFF switch (6) to OFF,
Bluetooth®
then power it up again by moving the ON/OFF switch (6) to ON.
indicator light (1) is
lit), but no sound is
heard
No sound from a
• Make sure that your speaker's sound isn't deactivated and that the volume
Bluetooth® device
setting isn't on minimum.
can be heard on the
• Make sure that the Bluetooth® source is active and that the volume
speaker
setting is high enough.
• Your Bluetooth® device may be out of range: move it closer to the device.
• Turn off the Hercules speaker by moving the ON/OFF switch (6) to OFF,
then power it up again by moving the ON/OFF switch (6) to ON.
No sound from an
• Make sure that the device connected to the auxiliary input is powered up
auxiliary source can
and playing a track.
be heard on the
• Increase the volume setting on the device connected to the auxiliary input.
speaker
• Increase the speaker's volume setting.
I can't connect the
• If your device requests a password, enter 4 zeros (0000).
speaker to a paired
• Turn off the Hercules speaker by moving the ON/OFF switch (6) to OFF,
Bluetooth® device
then power it up again by moving the ON/OFF switch (6) to ON.
• Remove the Hercules WAE® speaker from the list of paired devices
stored on your Bluetooth® device (for more information, please refer to
your speaker's user manual). Then, pair the speaker and the device
again.
I can't pair the
• Press the speaker's Bluetooth® pairing button (8) to activate the pairing
Hercules speaker
mode.
with my Bluetooth®
• Make sure that the Bluetooth® feature is active on the device that you
device
want to connect.
• Your Bluetooth® device may be out of range: move it closer to the device.
• Make sure that your Bluetooth® device supports the audio transfer feature
(AD2P protocol).
• Move your Bluetooth® device and/or the speaker away from any other
device liable to cause interference: cordless telephones, microwave
ovens, WiFi routers and all other Bluetooth®.
• If possible, turn off all other Bluetooth® devices in the area or deactivate
their Bluetooth® feature.
• Turn off the Hercules speaker by moving the ON/OFF switch (6) to OFF,
then power it up again by moving the ON/OFF switch (6) to ON.
• Delete the speaker's pairing table. Press and hold the Volume + (2) and
Volume – (3) buttons simultaneously for 10 seconds. The indicator light
turns off, then starts flashing quickly.
Poor sound quality
• Lower the volume setting on the auxiliary source.
in auxiliary mode
• Make sure that the 3.5 mm mini-jack is correctly inserted in the connector.
WAE-BTP02
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