Product Warranty Information - Wilbur Curtis Company D500AP Instructions

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Product Warranty Information

The Wilbur Curtis Company certifies that its products are free from defects in material and workmanship under normal use. The following limited warranties and conditions

apply:

3 3 3 3 3 Years, Parts and Labor, from Original Date of Purchase on digital control boards. . . . .

2 2 2 2 2 Years, Parts, from Original Date of Purchase on all other electrical components, fittings and tubing.

1 1 1 1 1 Year, Labor, from Original Date of Purchase on all electrical components, fittings and tubing.

Additionally, the Wilbur Curtis Company warrants its Grinding Burrs for Forty (40) months from date of purchase or 40,000 pounds of coffee, whichever comes first. Stainless

Steel components are warranted for two (2) years from date of purchase against leaking or pitting and replacement parts are warranted for ninety (90) days from date of

purchase or for the remainder of the limited warranty period of the equipment in which the component is installed.

All in-warranty service calls must have prior authorization. For Authorization, call the Technical Support Department at 1-800-995-0417. Effective date of this policy is April

1, 2003.

Additional conditions may apply. Go to www.wilburcurtis.com to view the full product warranty information.

CONDITIONS & EXCEPTIONS

The warranty covers original equipment at time of purchase only. The Wilbur Curtis Company, Inc., assumes no responsibility for substitute replacement parts installed on Curtis

equipment that have not been purchased from the

Wilbur Curtis Company, Inc. The Wilbur Curtis Company will not accept any responsibility if the following conditions are not met. The warranty does not cover and is void under

the following circumstances:

1 ) 1 ) 1 ) 1 ) 1 )

Improper operation of equipment:

Improper operation of equipment: The equipment must be used for its designed and intended purpose and function.

Improper operation of equipment:

2 ) 2 ) 2 ) 2 ) 2 )

Improper installation of equipment:

Improper installation of equipment: This equipment must be installed by a professional technician and must comply with all local electrical, mechanical and

Improper installation of equipment:

plumbing codes.

3 ) 3 ) 3 ) 3 ) 3 )

Improper voltage:

Improper voltage: Equipment must be installed at the voltage stated on the serial plate supplied with this equipment.

Improper voltage:

4 ) 4 ) 4 ) 4 ) 4 )

Improper water supply: This includes, but is not limited to, excessive or low water pressure, and inadequate or fluctuating water flow rate.

Improper water supply:

5 ) 5 ) 5 ) 5 ) 5 )

Adjustments and cleaning:

Adjustments and cleaning: The resetting of safety thermostats and circuit breakers, programming and temperature adjustments are the responsibility of the

Adjustments and cleaning:

equipment owner. The owner is responsible for proper cleaning and regular maintenance of this equipment.

6 ) 6 ) 6 ) 6 ) 6 )

Damaged in transit:

Dama

ged in transit:

ged in transit: Equipment damaged in transit is the responsibility of the freight company and a claim should be made with the carrier.

ged in transit:

7 ) 7 ) 7 ) 7 ) 7 )

Abuse or neglect (including failure to periodically clean or remove lime accumulations):

Abuse or neglect (including failure to periodically clean or remove lime accumulations): Manufacturer is not responsible for variation in equipment

Abuse or neglect (including failure to periodically clean or remove lime accumulations):

operation due to excessive lime or local water conditions. The equipment must be maintained according to the manufacturer's recommendations.

8 ) 8 ) 8 ) 8 ) 8 )

Replacement of items subject to normal use and wear:

Replacement of items subject to normal use and wear: This shall include, but is not limited to, light bulbs, shear disks, "0" rings, gaskets, silicone tube,

Replacement of items subject to normal use and wear:

canister assemblies, whipper chambers and plates, mixing bowls, agitation assemblies and whipper propellers.

9 ) 9 ) 9 ) 9 ) 9 )

Repairs and/or Replacements

Repairs and/or Replacements are subject to our decision that the workmanship or parts were faulty and the defects showed up under normal use. All labor shall

Repairs and/or Replacements

be performed during regular working hours. Overtime charges are the responsibility of the owner. Charges incurred by delays, waiting time, or operating restrictions that

hinder the service technician's ability to perform service is the responsibility of the owner of the equipment. This includes institutional and correctional facilities. The

Wilbur Curtis Company will allow up to 100 miles, round trip, per in-warranty service call.

RETURN MERCHANDISE

RETURN MERCHANDISE AUTHORIZA

AUTHORIZATION:

AUTHORIZA

performing any repair work or return of this equipment to the factory. All returned equipment must be repackaged properly in the original carton. No units will be

accepted if they are damaged in transit due to improper packaging. NO UNITS OR PARTS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE

AUTHORIZA

AUTHORIZATION (RMA).

TION (RMA). RMA NUMBER MUST BE MARKED ON

TION (RMA).

RMA NUMBER MUST BE MARKED ON THE CAR

RMA NUMBER MUST BE MARKED ON

by an authorized service agent. Call the Wilbur Curtis Technical Support Department to find an agent near you.

WILBUR CURTIS CO., INC.

6913 Acco St., Montebello, CA 90640-5403 USA

Phone: 800/421-6150

Technical Support Phone: 800/995-0417 (M-F 5:30A - 4:00P PST)

Web Site: www.wilburcurtis.com

FOR THE LATEST SPECIFICATION INFORMATION GO TO WWW.WILBURCURTIS.COM

1/23/04 . 12.8 . ecn 6372 rev A

10/2/01. 10.6 . edr 3132 rev NC

TION:

TION: All claims under this warranty must be submitted to the Wilbur Curtis Company Technical Support Department prior to

TION:

THE CARTON OR SHIPPING LABEL.

THE CAR

Fax: 323-837-2410

E-Mail: techsupport@wilburcurtis.com

NO UNITS OR PARTS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE

TON OR SHIPPING LABEL. All in-warranty service calls must be performed

TON OR SHIPPING LABEL.

Printed in U.S.A.

1/04

F-2070-S Rev A

This manual is also suitable for:

D1000ap