AudioCodes HRS IP Phone Series Manuals

Manuals and User Guides for AudioCodes HRS IP Phone Series. We have 2 AudioCodes HRS IP Phone Series manuals available for free PDF download: Administrator's Manual, Quick Setup Manual

AudioCodes HRS Administrator's Manual (242 pages)

High Definition IP Phones Series

Brand: AudioCodes | Category: IP Phone | Size: 4.16 MB

Table of Contents
3
Introduction
17
Configuration Methods
19
Phone Screen
19
Administration Menu
19
Configuring the Web Interface's Port
19
Table 2-1: Port Parameters
19
Configuring User Login Credentials
20
Configuration File
20
File Syntax
20
Linking Multiple Files
20
Table 2-2: User Name and Password Parameters
20
Creating Configuration Files Using Voiprovision Utility
21
Configuration File Format
21
Global Configuration File
21
Voiprovision Utility Overview
21
CSV File
22
Template File
22
Generated Configuration Files
22
Starting the Voiprovision Utility
22
Table 2-3: Example of CSV File
22
Usage
23
Using the Encryption Tool
23
Encrypting Configuration Files
23
Encrypting Passwords in the Configuration File
24
Device Manager
25
Table 2-4: OVOC Server Parameters
25
Configuring Automatic Provisioning
27
Setting up Network for Auto Provisioning
28
Provisioning Hunt Order
28
Dynamic URL Provisioning
28
Table 3-1: DHCP Automatic Provisioning Parameters
28
Provisioning Using DHCP Option 160
31
Configuring Automatic Provisioning by DHCP Server
31
Technician's Digit Key Code
31
Provisioning Using DHCP Option 66/67
32
Table 3-2: Auto Provisioning Via DHCP Option 66/67
32
Provisioning Using DHCP Option 43
33
Figure 3-1: Provisioning Using DHCP Option 43 in the DHCP Server
33
Provisioning Using the User-Class Option
34
Figure 3-2: DHCP Options Assigned to Ipv4 Addresses
34
Figure 3-3: Defining User Classes
34
Figure 3-4: DHCP User Classes
35
Figure 3-5: New Class
35
Figure 3-6: Packet Bytes Window
35
Figure 3-7: DHCP User Classes [Illustration Only]
36
Figure 3-8: Set Predefined Options
36
Figure 3-9: Predefined Options and Values
37
Figure 3-10: Option Type - Add Audiocodes 160 Option
37
Figure 3-11: Predefined Options and Values - Add OVOC Server Location
38
Figure 3-12: 'Scope Leased' Folder - Configure Options
38
Figure 3-13: Configure Options 1
39
Figure 3-14: Configure Options 2
39
SIP SUBSCRIBE and NOTIFY Messages
40
Figure 3-15: Server Options
40
Figure 3-16: Scope Options Created
40
Hardcoded Domain Name for Provisioning Server
43
Cached Address of Last Provisioning Server Used
43
Redirect Server
44
Figure 3-17: Redirect Server Configuration Process
44
Static URL Provisioning
45
Table 3-3: Static URL Automatic Provisioning Parameters
45
Forcing a Reboot on Provisioning
46
Table A-4: Forcing a Reboot on Provisioning
46
Configuring Networking
47
Configuring Date and Time Manually
47
Table 4-1: Date Display Format
47
Configuring Daylight Saving Time
48
Table 4-2: Daylight Saving Time Parameters
48
Configuring the NTP Server
50
Table 4-3: NTP Server Parameters
50
Configuring NTP Server Via DHCP
51
Configuring IP Network Settings
51
Configuring Static IP Address
51
Table 4-4: NTP Server and GMT Parameters
51
Configuring Static IP Address on the Phone
52
Configuring IP Network Settings
52
Table 4-5: Network Settings Parameters
52
Configuring Partial DHCP
53
Table 4-6: Partial DHCP Parameters
53
Configuring LAN and PC Port Settings
55
Table 4-7: Port Settings
55
Configuring VLAN Settings
56
Configuring Manual or Automatic VLAN Assignment
56
Configuring Manual VLAN Assignment to the Phone
56
Table 4-8: VLAN Settings
56
Configuring Automatic VLAN Assignment to the Phone
57
Configuring VLAN Via DHCP Provisioning Path
57
Wi-Fi Capability
57
Configuring Voip Settings
59
Configuring SIP Settings
59
Configuring General SIP Settings
59
Table 5-1: SIP General Parameters
59
Configuring Proxy and Registration
62
Table 5-2: Proxy and Registrar Parameters
62
Configuring Proxy Redundancy
64
Table 5-3: SIP Proxy Server Redundancy Parameters
64
Device Registration Failover/Failback
66
5.1.2.2.1 Failover
66
Table 5-4: Device Registration Failover Parameters
66
5.1.2.2.2 Failback
67
Preventing Unregistering after Changing Settings and Reloading
67
Table 5-5: Device Registration Failback Parameter
67
Table 5-6: Preventing Unregistering
67
Configuring a Line
68
Table 5-7: Line Settings
68
Assigning Programmable Keys to Lines (SIP Accounts)
69
Configuring Shared Call Appearance
70
Figure 5-1: Shared Call Appearance
70
Configuring SIP Timers
71
Table 5-8: SIP Timers Parameters
71
Configuring SIP Qos
73
Table 5-9: SIP Qos Parameters
73
Configuring SIP Reject Code
74
Table 5-10: Reject Code Parameter
74
Configuring Dialing
75
Configuring Voice Dialing through Vocanom
75
Table 5-11: Voice-Dialing Parameter Descriptions
75
Configuring General Dialing Parameters
76
Table 5-12: Dialing Parameters
76
Configuring Auto Redial
78
Table 5-13: Automatic Redial on Busy Parameters
78
Configuring Dial Tones
79
Table 5-14: Dial Tones Parameters
79
Configuring DTMF
80
Table 5-15: DTMF Transport Mode
80
Configuring Digit Maps and Dial Plans
81
Table 5-16: Digit Map and Dial Plan Parameters
81
Configuring Headset LED to Stay on
83
Table 5-17: Headset LED Parameter
83
Configuring Default Audio Device
84
Table 5-18: Audio Device Parameter
84
Configuring Ring Tones
85
Configuring Distinctive Ring Tones
85
Example of Configuring a Distinctive Ring
85
Figure 5-2: Example of the Alert-Info Header
85
Table 5-19: Distinctive Ringing Parameters
85
Configuring CPT Regional Settings
86
Table 5-20: Regional Parameters
86
Uploading Ring Tones
88
Table 5-21: Ring Tone Parameters
88
Configuring Beeps to Headsets When a Call Comes in to a Call Center
89
Table 5-22: Configuring Beeps to be Played to Headsets When Calls Come in
89
Configuring the Phone to Play Fast Busy Tone if Automatically Disconnected on Remote Side
90
Table 5-23: Configuring the Phone to Play a Fast Busy Tone When Automatically Disconnected on
90
Configuring Media Settings
91
Configuring Media Streaming
91
Table 5-24: Media Streaming Parameters
91
Configuring RTP Port Range and Payload Type
92
Configuring RTP Qos
92
Table 5-25: RTP Port Range and Payload Type Parameters
92
Table 5-26: RTP Qos Parameter
92
Configuring Codecs
93
Table 5-27: Codec Parameters
93
Configuring OPUS Management
95
Table 5-28: OPUS Management Parameters
95
Configuring Voice Settings
96
Configuring Gain Control
96
Configuring Jitter Buffer
96
Table 5-29: Jitter Buffer Parameters
96
Configuring Silence Compression
97
Configuring Noise Reduction
97
Configuring Echo Cancellation
97
Table 5-30: Silence Compression Parameters
97
Configuring Extension Lines
98
Table 5-31: Line Parameters
98
Configuring Supplementary Services
99
Selecting the Application Server
99
Table 5-32: General Supplementary Services Parameters
99
Configuring Call Waiting
100
Configuring Call Forwarding
100
Table 5-33: Call Waiting Parameters
100
Table 5-34: Call Forward Parameters
100
Configuring a Conference
101
Table 5-35: Conference Parameters
101
Configuring Automatic Dialing
102
Table 5-36: Automatic Dialing Parameters
102
Configuring Automatic Answer
103
Table 5-37: Automatic Answer Parameters
103
Configuring Do Not Disturb (Dnd)
104
Table 5-38: Do Not Disturb Parameters
104
Configuring Call Pick up
105
Table 5-39: Call Pick up Parameters
105
Configuring Message Waiting Indication
106
Table 5-40: MWI Parameters
106
5.8.10 Configuring Busy Lamp Field
107
Table 5-41: BLF Parameters
107
5.8.11 Configuring Advice of Charge
108
5.8.12 Configuring a Tone to Alert to Long Hold
108
Table 5-42: AOC Parameters
108
Table 5-43: Reminder Tone after Long Hold
108
5.8.13 Disabling the HOLD Key
109
5.8.14 Configuring Onhook Disconnect When Held
109
Table 5-44: Disabling the HOLD Key
109
Table 5-45: Onhook Disconnect When Held
109
5.8.15 Configuring the Ringer's Default Audio Device
110
Table 5-46: Configuring the Ringer's Default Audio Device
110
5.8.16 Enabling Hands Free Mode
111
5.8.17 Enabling Supervisors to Listen in
111
Table 5-47: Configuring Hands Free Mode
111
Table 5-48: Enabling Supervisors to Listen in
111
5.8.18 Allowing an Incoming Call When the Phone Is Locked
112
Table 5-49: Allowing an Incoming Call When the Phone Is Locked
112
5.8.19 Allowing Call Center Agents to Record Welcome Greetings
113
Table 5-50: Letting Call Center Agents Record Welcome Greetings
113
5.8.20 Enabling the Electronic Hook Switch
114
Table 5-51: EHS Parameter
114
5.8.21 Disabling the Hard Mute Key on the Phone
115
Table 5-52: Disabling the Hard Mute Key on the Phone
115
5.8.22 Configuring Call Transfer
116
Configuring the TRANSFER Key to Perform Consultative Transfer
116
Table 5-53: Configuring a Softkey with Attended and Blind Call Transfer Functionality
116
Table 5-54: Changing TRANSFER Key Functionality
116
5.8.23 Creating a Speed Dial
117
5.8.24 Configuring Call Park
118
Table 5-55: Call Park Parameters
118
Table 5-56: Functional Key Parameters
118
Configuring Volume Levels
119
Configuring Gain Control
119
Configuring Tone Volume
119
Table 5-57: Tone Volume Parameter
119
Configuring Ringer Volume
120
Table 5-58: Ringer Volume Parameters
120
Configuring Speaker Volume
121
Table 5-59: Speaker Parameters
121
Configuring Handset Volume
123
Table 5-60: Handset Gain Parameters
123
Configuring Headset Volume
125
Table 5-61: Headset Gain Parameters
125
Configuring Phone Settings
127
Configuring the Phone Directory
127
Configuring the Corporate Directory
127
Configuring the LDAP-Based Corporate Directory
127
Table 6-1: LDAP Parameters
127
Loading a Text-Based Corporate Directory File
129
Table 6-2: Provisioning Parameters
129
Configuring Keys
130
Configuring Function and Programmable Keys
130
Table 6-3: Function / Programmable Keys Parameters
130
Configuring a Configuration File for Speed Dials Only
131
Configuring Softkeys
132
Table 6-4: Default Softkeys
132
Table 6-5: Softkey Parameters
132
Configuring Programmable Softkeys (Psks)
133
Table 6-6: PSK Parameters
134
Configuring a PSK to Allow Paging During an Ongoing Call | Call Hold
135
Configuring a PSK for a Customized UI Experience
135
Table 6-7: Configuring a PSK for Paging During an Ongoing Call | Call Hold
135
Configuring Navigation Control Button Positions
137
Table 6-8: Navigation Control Button Positions
137
Disabling Hard Keys and Softkeys
138
Table 6-9: Parameters that Can be Configured to Disable Hard Keys / Softkeys
138
Configuring Paging
140
Table 6-10: Configuration File Paging Parameters
140
Configuring Barge-In
141
Table 6-11: Barge-In Parameters
141
Configuring Feature Key Synchronization
142
Table 6-12: Feature Key Synchronization Parameters
142
Configuring Phone Screen Settings
143
Table 6-13: Contrast Parameters - 405HD / 430HD / 440HD
143
Table 6-14: Brightness Parameters - 445HD / 450HD / C450HD
143
C450HD Screen Saver Configuration
146
Table 6-15: Disabling the C450HD IP Phone Screen Saver
146
Configuring Personal Settings
147
Configuring Language
147
Table 6-16: Language Display
147
Configuring Security
149
Implementing X.509 Authentication
149
Factory-Set Certificates and Audiocodes Trusted Root CA
149
User-Generated Certificates
150
External Trusted Root Cas
151
Figure 7-1: Certificate
151
Loading a Certificate
152
Loading the Trusted Root CA Certificate to the Phone
152
Loading Trusted Root CA Certificate Using Configuration File
152
Figure 7-2: Root CA Certificate
152
Table 7-1: Root CA Certificate Parameters
152
Loading the Client Certificate to the Phone
153
Loading the Client Certificate to a Phone
153
Figure 7-3: Client Certificate
153
Table 7-2: Client Certificate Parameters
153
Enabling Server-Side Authentication (Mutual Authentication)
154
Table 7-3: Server-Side Authentication
154
Generating a Certificate Signing Request
155
Figure 7-4: Certificate Signing Request
155
Using Previously Loaded Certificates
156
Configuring SIP TLS
157
Server Certificate Validation for Secured HTTPS Communications over SSL
157
Table 7-4: SIP-Over-TLS Parameters
157
Table 7-5: Server Certificate Validation for Secured HTTPS Communications over SSL
157
Configuring 802.1X
158
Configuring 802.1X in the Phone Screen
159
Configuring EAP-MD5 Mode
159
Configuring EAP-TLS Mode
159
Table 7-6: EAP TLS Parameters
159
Configuring 802.1X
160
Configuring EAP MD5 Mode
160
Configuring SRTP
160
Table 7-7: EAP MD5 Parameters
160
Table 7-8: SRTP Parameters
160
Configuring HTTP/S Login
162
Logging into a Remote HTTP/S Server from the Phone
163
Table 7-9: HTTP/S Login Authentication
163
MAC-Based Authentication
164
Table 7-10: Authentication
164
Maintaining an IP Telephony Network
165
Changing Administrator Login Credentials
165
Administration
165
Managing Users
165
Table 8-1: Username and Password Parameters
165
Table 8-2: Administrator Account - Username and Password
165
Allowing / Disallowing Management Via the Web Interface
166
Restoring Phone Defaults
167
Restoring Factory Defaults from the Phone's Screen
167
Restarting the Phone
167
Enabling Remote Management
168
Enabling Telnet Access
168
Enabling SSH Access
168
Table 8-3: Telnet Parameters
168
Monitoring the Network
169
Determining Network Status
169
Determining LAN Status
169
Determining Port Mode Status
169
Figure 9-1: LAN Information
169
Figure 9-2: Port Mode Status
169
Determining 802.1X Status
170
Determining Voip Status
170
Determining Phone Status
170
Viewing Line Status
170
Figure 9-3: 802.1X Status
170
Figure 9-4: Voip Status - Phone Status
170
Figure 9-5: Line Status
170
Determining Memory Status
171
Figure 9-6: Memory Status
171
Table 9-1: Memory Status - Linux Commands
171
Viewing Information about a Currently Established Call
172
Figure 9-7: Memory Status - Linux Meminfo Command - Displayed Information
172
Figure 9-8: Web Interface -Line 1 Call Information
172
Viewing Call History
173
Figure 9-9: Call History
173
Accessing System Information
174
Monitoring Quality of Experience
174
Configuring Remote Voice Quality Monitoring
174
Configuring RTCP Extended Report
175
Table 9-2: RTCP_XR Parameters
175
Configuring Voice Quality Monitoring
176
Table 9-3: Voice Quality Monitoring Parameters
176
Diagnosing Problems & Troubleshooting
177
Recovering Phone Firmware
177
Configuring System Logging (Syslog)
177
Table 10-1: Syslog Parameters
177
Viewing Error Messages Displayed in the Phone Screen
179
Table 10-2: Error Messages Displayed in the Phone Screen
179
Debugging Using Packet Recording Parameters
180
Table 10-3: Recording Parameters
180
Activating Core Dump
181
Figure 10-1: Web Interface - Core Dump
181
Table 10-4: Core Dump Parameter
181
Configuring Port Mirroring
182
Table 10-5: Port Mirroring Parameters
182
A Configuring Phones in Server-Specific Deployments
183
Broadsoft's Broadworks
183
Table A-1: Features Supported in a Broadsoft Environment
183
Configuring BLF
184
Table 10-2: BLF in a Broadsoft Environment
184
Configuring Call Forwarding
185
Figure A-2: Configuring Call Forwarding Using Broadsoft's Broadworks
185
Configuring Dnd
186
Figure A-3: Configuring Dnd in Broadsoft's Broadworks - Status
186
Figure A-4: Configuring Dnd in Broadsoft's Broadworks
186
Configuring FKS
187
Using SIP Authentication for Xsi Access
187
Configuring Phones to Connect to Xsi I/F Using HTTP/S Authentication
187
Configuring Shared Call Appearance
189
Figure A-5: Shared Call Appearance with Multiple Call Appearance
189
Figure A-6: Broadsoft Server - Assigning Shared Calls Appearance to a User
189
Figure A-7: Broadsoft Server - Shared Call Appearance Add
191
Setting up a Remote Conference
192
Loading the Corporate Directory to the Phone
192
A.1.10 Adding a Contact to the Corporate Directory
193
A.1.11 Disabling Handset Mode
193
A.1.12 Displaying a Message in Agents' Phone Screens
194
A.1.13 Changing Phone Screen Backlight Timeout
194
Asterisk, Coral and Metaswitch
195
Configuring BLF
195
Figure A-8: BLF Configuration for Application Server Type - Asterisk
195
Genesys SIP Server for Contact Centers
196
Configuring Dual Registration to Ensure SIP Business Continuity for Agents
196
Enabling Agents to Sign in with Phone Numbers
198
Locking Agents' Phones' Alphabetical Keys
199
Playing a Beep on an Incoming Call
200
Enabling Proactive Mute
200
Configuring Automatic Answer
201
Regulating the 'Logged Out' Message
201
3PCC (Third Party Call Control)
202
Disabling Handset Mode
203
A.3.10 Changing Phone Screen Backlight Timeout
203
A.3.11 Displaying a Message on Agents' Phones
204
A.3.12 Configuring a Redundant (Backup) Genesys Server
204
Figure A-9: Registering a Phone on the Redundant Genesys Server
204
Genband: KBS Softswitch Solution
205
Configuring Shared Line Appearance
206
Figure A-10: Call Answer Groups
206
Figure A-11: Call Answer Groups - Add Group
206
Figure A-12: Call Answer Group - Type
207
Figure A-13: Call Answer Group - Group Name
207
Configuring Call Pickup
208
Figure A-14: Call Answer Groups
208
Figure A-15: Call Answer Group
209
Figure A-16: Number
209
Setting up a Remote Conference
210
Figure A-17: Advanced
210
B Alternative Automatic Provisioning Methods
211
Static DNS Record Method
211
Figure B-1: Web Interface - Static DNS Record
211
Audiocodes' HTTPS Redirect Server
213
Figure B-2: HTTPS Redirect Server Directing Phones to Provisioning Server
213
C Configuring Automatic Call Distribution (ACD)
215
Softkey Display and Command Menu Options
218
D Recovering the Phone
219
Identifying that the Phone Is in Recovery Mode
219
Verifying that the Phone Is in Recovery Mode
219
Figure D-1: Identifying Recovery Mode
219
Recovering the Phone
220
Figure D-2: Verifying Recovery Mode in Wireshark
220
Figure D-3: Source Ethernet MAC Address in Wireshark Identical to Phone Base's
220
Figure D-4: Recovering the Phone - Configure the PC NIC to Which the Phone Is Connected
221
Verifying that the Phone Is Downloading the Image File
223
Verifying Using Wireshark
223
Figure D-5: Verifying with Wireshark that the Phone Is Downloading Phone .Img File
223
Verifying Using Tftpd64
224
Figure D-6: Verifying .Img File Download with Wireshark - Filtering by TFTP
224
Verifying on the Phone
225
E Deploying Audiocodes IP Phones - Use Case
227
Preparing Configuration (Cfg) Files for the Enterprise Customer
227
Saving the Phone's Default Configuration to File
227
Preparing a Global.cfg Configuration File
228
Generating MAC-Specific <Private>.Cfg Configuration Files
228
Preparing the DHCP Server to Automatically Provision Phones
231
Making Sure Phones Are Correctly Provisioned
231
F Supported SIP Rfcs and Headers
233
SIP Compliance Tables
235
SIP Methods
235
SIP Headers
236
GRTCP-XR Parameters
239
H Example SIP - PUBLISH Message
241

AudioCodes HRS Quick Setup Manual (4 pages)

Brand: AudioCodes | Category: Telephone System | Size: 0.7 MB

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