LG nexus 5 Important Information Manual page 38

limited to, claims that: (a) you or an authorized or unauthorized
user of the Services or Devices bring against our employees,
agents, affiliates, or other representatives; (b) you bring against
a third party, such as a retailer or equipment manufacturer, that
are based on, relate to, or arise out of in any way our Services or
the Agreement; or (c) that Sprint brings against you. Disputes
also include, but are not limited to, (i) claims in any way related
to or arising out of any aspect of the relationship between
you and Sprint, whether based in contract, tort, statute, fraud,
misrepresentation, advertising claims or any other legal theory;
(ii) claims that arose before this Agreement or out of a prior
Agreement with Sprint; (iii) claims that are subject to on-going
litigation where you are not a party or class member; and/or (iv)
claims that arise after the termination of this Agreement.
Dispute Notice and Dispute Resolution Period
Before initiating an arbitration or a small claims matter, you
and Sprint each agree to first provide to the other a written
notice ("Notice of Dispute"), which shall contain: (a) a written
description of the problem and relevant documents and
supporting information; and (b) a statement of the specific relief
sought. A Notice of Dispute to Sprint should be sent to: General
Counsel; Arbitration Office; 12502 Sunrise Valley Drive, Mailstop
VARESA0202-2C682; Reston, Virginia 20191. Sprint will provide a
Notice of Dispute to you in accordance with the "Providing Notice
To Each Other Under The Agreement" section of this Agreement.
Sprint will assign a representative to work with you and try to
resolve your Dispute to your satisfaction. You and Sprint agree
to make attempts to resolve the Dispute prior to commencing
an arbitration or small claims action. If an agreement cannot
be reached within forty-five (45) days of receipt of the Notice of
Dispute, you or Sprint may commence an arbitration proceeding
or small claims action.
38 General Terms and Conditions of Service
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