Samsung MultiXpress X740x Series User Manual page 262

Solving other problems
Condition Possible cause
The machine The machine cable is loose
prints, but the or defective.
text is wrong,
garbled, or
incomplete.
The wrong printer driver
was selected.
The software application is
malfunctioning.
The operating system is
malfunctioning.
If you are in a DOS
environment, the font
setting for your machine
may be set incorrectly.
Pages print, but The toner cartridge is
they are blank. defective or out of toner.
The file may have blank
pages.
Some parts, such as the
controller or the board, may
be defective.
Suggested solutions
Disconnect the machine cable and
reconnect. Try a print job that you have
already printed successfully. If possible,
attach the cable and the machine to
another computer that you know works
and try a print job. Finally, try a new
machine cable.
Check the application's printer
selection menu to ensure that your
machine is selected.
Try printing a job from another
application.
Exit Windows and reboot the computer.
Turn the machine off and back on again.
Change the language setting.
Redistribute the toner, if necessary.
If necessary, replace the toner cartridge.
Check the file to ensure that it does not
contain blank pages.
Contact a service representative.
Condition Possible cause
The machine Incompatibility between
does not print the PDF file and the Acrobat
PDF file products.
correctly. Some
parts of
graphics, text,
or illustrations
are missing.
If the PDF file do not include
the font or do have the
object which is set on
Interactive mode.
The print quality The resolution of the photo
of photos is not is very low.
good. Images
are not clear.
Before printing, Using damp paper can
the machine cause vapor during
emits vapor printing.
near the output
tray.
The machine Paper size and paper size
does not print setting do not match.
special- sized
paper, such as
billing paper.
Suggested solutions
Printing the PDF file as an image may
enable the file to print. Turn on Print As
Image from the Acrobat printing
options.
It will take longer to print when
you print a PDF file as an
image.
Try printing a job from Printer Driver.
Reduce the photo size. If you increase
the photo size in the software
application, the resolution will be
reduced.
This is not a problem. Just keep printing.
Try a fresh ream of paper.
Set the correct paper size in the Custom
Paper List in the Paper tab in the
Printing Preferences (see "Paper
Options" on page 75).
10. Troubleshooting
262