Troubleshooting - Whirlpool WTW8540BC1 Use And Care Manual

TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience J
Possible Causes Solution
Vibration, rocking, or Feet may not be in contact with the Front and rear feet must be in firm contact with floor, and washer
"walking" floor and locked, must be level to operate properly. Jam nuts must be tight against
the bottom of the cabinet.
Washer may not be level. Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
Vibration during spinning
or washer stopped with
all dial lights flashing
Clicking or metallic
noises
Gurgling or humming
Humming
Check the following for
proper installation:
Not enough water
in washer
Load could be unbalanced.
Objects caught in washer drain
system.
Washer may be draining water.
Load sensing may be occurring.
Washer not level.
Fill hoses not attached tightly.
Fill hose washers
Drain hose connection
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as
recommended.
Load not completely covered
in water.
Check for proper water supply.
Washer won't run or fill,
washer stops working
See "Level the Washer" in the installation instructions.
Load garments in loose heaps evenly around the washplate.
Do not load garments directly over the center of the washplate.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Avoid washing single items. Balance a single item such as a rug
or jeans jacket with a few extra items, if the dial is flashing, redis-
tribute the load, close the lid, and press START/PAUSE.
Use Bulky items cycle for oversized, non-absorbent items
such as comforters or poly-filled jackets. Other items are
not appropriate for Bulky items cycle. See "Cycle Guide."
item or load not suitable for selected cycle. See "Cycle Guide"
and "Using Your Washer."
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump. It may be
necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of water
are removed during the spin/drain cycles.
You may hear the hum of the sensing spins after you have
started the washer. This is normal.
Water may splash off basket if washer is not level.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
An unbalanced load can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer"
for loading instructions.
This is normal operation for an HE low-water washer. The load
will not be completely underwater. The washer senses load
sizes and adds correct amount of water for optimal cleaning.
See "What's New under the Lid."
iMPORTANT: Do not add more water to washer. Adding water lifts
the garments off the washplate, resulting in less effective cleaning.
Both hoses must be attached and have water flowing to inlet
valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
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