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Summary of Contents for Whirlpool Cabrio WTW8500DW
- Page 1 L-87 TECHNICAL EDUCATION 2014 CABRIO® TOP LOAD DIRECT DRIVE WASHER WTW8500DW, WTW8500DC JOB AID W10758836...
- Page 2 FORWARD This Whirlpool Job Aid, "2014 CABRIO® Top Load Direct Drive Washer" (Part No. W10758836), provides the In-Home Service Professional with information on the installation, operation, and service of the “2014 CABRIO® Top Load Direct Drive Washer.” For specific operating information on the model being serviced, refer to the “Use and Care Guide”...
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Page 3: Table Of Contents
TABLE OF CONTENTS Whirlpool 2014 Top Load Direct Drive Washer SECTION 1 — GENERAL INFORMATION WASHER SAFETY ..........................1-2 GENERAL THEORY OF OPERATION .....................1-3 MODEL & SERIAL NUMBER LABEL LOCATION..................1-4 TECH SHEET LOCATION ........................1-4 MODEL AND SERIAL NUMBER NOMENCLATURE ................1-5 PRODUCT SPECIFICATIONS ........................1-6 SECTION 2 —... - Page 4 TEST #5: TEMPERATURE THERMISTOR ....................6-12 TEST #6: WATER LEVEL ........................6-13 TEST #7: DRAIN & RECIRCULATION PUMP ..................6-14 TEST #8: LID LOCK ..........................6-15 TEST #9: HEATER ELEMENT .......................6-16 PRODUCT SPECIFICATIONS & WARRANTY INFORMATION SOURCES (inside back cover) ® Whirlpool 2014 CABRIO Direct Drive Washer...
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Page 5: Section 1 - General Information
GENERAL INFORMATION Section 1: General Information This section provides general safety, parts, and information for the “Whirlpool 2014 CABRIO® Top Load Direct Drive Washer.” n Washer Safety n General Theory of Operation n Model/Serial Number Location n Tech Sheet Location n Model &... -
Page 6: Washer Safety
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed. Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 7: General Theory Of Operation
Control Unit) or main control, and is monitored by the rotor position sensor located on the stator. Balance Ring Motor Drive Assembly Basket Balance Ring Figure 2 - Basket Figure 3 - Motor ...continued on next page Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 8: Model & Serial Number Label Location
Clutch Coil Figure 4 - Clutch Coil Assembly Figure 5 - Rotor Model/Serial Number Label & Tech Sheet Location Tech Sheet Location Model & Serial Number (Access Under Cabinet Top) Label Location Figure 6 Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 9: Model And Serial Number Nomenclature
Model & Serial Number Nomenclature MODEL NUMBER 8500 INTERNATIONAL SALES OR MARKETING CHANNEL BRAND W = Whirlpool; M = Maytag ACCESS T = Top Load; F = Front Load PRODUCT W = Washer; D = Dryer 5XXX = 4.3 Cu Ft/PSC Drive 7XXX = 4.8 Cu Ft/GBPM Drive... -
Page 10: Product Specifications
Washer Options : Steam Clean, Additives,Extra Rinse, PreSoak, Utilility Tools DIMENSIONS Height : 42-5/16" (107.47 cm) Width : 27-1/2" (69.85 cm) Depth : 27-15/16" (70.96 cm) Gross Weight : 160 lbs. (72.57 kg) Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 11: Section 2 - Operation
OPERATION Section 2: Operation This section provides operational use and care information for the “Whirlpool 2014 CABRIO® Top Load Direct Drive Washer.” n Control Panel and Features n Dispensers n Cycle Guide n Using the Washer n Washer Maintenance n Troubleshooting... - Page 12 OPERATION Control Panel and Features Control Panel and Features Whirlpool 2014 CABRIO Direct Drive Washer ®...
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Page 13: Control Panel And Features
OPERATION Control Panel and Features Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 14: Cycle Guide
OPERATION Cycle Guide Cycle Guide Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 15: Using The Washer
Failure to do so can result in death or Do not use an adapter. electrical shock. electrical shock. Do not use an extension cord. Failure to follow these instructions can result in death, re, or electrical shock. Whirlpool 2014 CABRIO Direct Drive Washer ®... - Page 16 OPERATION Using the Washer (continued) Using Laundry Product Dispensers Liquid Chlorine Bleach Whirlpool 2014 CABRIO Direct Drive Washer ®...
- Page 17 OPERATION Using the Washer (continued) Whirlpool 2014 CABRIO Direct Drive Washer ®...
- Page 18 OPERATION Using the Washer (continued) Whirlpool 2014 CABRIO Direct Drive Washer ®...
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Page 19: Washer Maintenance
OPERATION Washer Maintenance Washer Maintenance Washer Maintenance Whirlpool 2014 CABRIO Direct Drive Washer ®... - Page 20 Failure to do so can result in death or Do not use an adapter. electrical shock. Do not use an extension cord. Failure to follow these instructions can result in death, re, or electrical shock. 2-10 Whirlpool 2014 CABRIO Direct Drive Washer ®...
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Page 21: Troubleshooting
OPERATION Troubleshooting Troubleshooting Whirlpool 2014 CABRIO Direct Drive Washer 2-11 ®... - Page 22 Failure to do so can result in death or Do not use an adapter. electrical shock. Do not use an extension cord. Failure to follow these instructions can result in death, re, or electrical shock. 2-12 Whirlpool 2014 CABRIO Direct Drive Washer ®...
- Page 23 OPERATION Troubleshooting (continued) Troubleshooting Whirlpool 2014 CABRIO Direct Drive Washer 2-13 ®...
- Page 24 OPERATION Troubleshooting (continued) Troubleshooting 2-14 Whirlpool 2014 CABRIO Direct Drive Washer ®...
- Page 25 OPERATION Troubleshooting (continued) Troubleshooting Whirlpool 2014 CABRIO Direct Drive Washer 2-15 ®...
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Page 26: Notes
OPERATION Notes 2-16 Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 27: Section 3 - Installation
INSTALLATION Section 3: Installation This section provides installation requirements and procedures for the “Whirlpool 2014 CABRIO® Top Load Direct Drive Washer.” n Installation Requirements n Location Requirements n Drain System n Electrical Requirements n Installation Instructions n Connect Drain Hose... -
Page 28: Installation Requirements
“washer walk”. Install your washer in a basement, laundry room, closet, or recessed area. 28" 27" (711 mm) Drain hose with clamp, (686 mm) U-form, and cable tie 43" (1092 mm) Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 29: Drain System
IMPORTANT: To avoid siphoning, no more than 4.5" (114 mm) of drain hose should be inside standpipe or below the top of wash tub. Secure drain hose with cable tie. Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 30: Electrical Requirements
90° to the right. Set washer upright. IMPORTANT: Removing shipping base is necessary for proper operation. If your washer includes a sound shield, please refer to the instructions included with the sound shield to install it at this time. Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 31: Connect Drain Hose
IMPORTANT: 4.5" (114 mm) of drain hose should be inside standpipe; do not force excess hose into standpipe or lay on bottom of laundry tub. Drain hose form must be used. Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 32: Connect Inlet Hoses
IMPORTANT: Do not overtighten or use tape or sealants on valve when attaching to faucets or washer. Damage can result. Turn on water faucets to check for leaks. A small amount of water may enter washer. It will drain later. Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 33: Level Washer
On models with metal feet, when washer is level, use a 9/16" or 14 mm open-end or adjustable wrench to turn jam nuts counterclockwise on leveling feet tightly against washer cabinet. HELPFUL TIP: You may want to prop washer with wooden block. Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 34: Complete Installation Checklist
(on some models). Close lid. Select any cycle. Start washer and allow to complete full cycle. Notes Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 35: Section 4 - Component Access
COMPONENT ACCESS Section 4: Component Access This section provides service parts access, removal, and installation instructions for the “Whirlpool 2014 CABRIO® Top Load Direct Drive Washer.” n Component Locations n Removing the Console-Method A n Removing the Console-Method B n Removing the User Interface (UI) - Page 36 Component Locations, Bottom View – Drive System & Drain Pump (Figure 7) Motor Cover Recirculation Pump Motor Cover Recirculation Pump Front of Washer Front of Washer Motor Motor Bolt Bolt Drain Pump Drain Pump Motor/Shifter Motor/Shifter Connector Rear of Washer Connector Rear of Washer Whirlpool 2014 CABRIO Direct Drive Washer ®...
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Page 37: Removing The Console-Method A
Figure 2 so that it can be maneuvered around the screw, which is placed directly in front of the release clips. 2¾ ” ½ ” Shock Mount Screw Console Clip Figure 2 Figure 5 Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 38: Removing The Console-Method
5. Slide top forward about 1/2” (see Figure 2). Release Console Clips ½ ” Figure 2 Figure 4 6. Raise the top about 1/4”. Then, while still keeping it lifted, push the top back about 1/4 “ (see Figure 3). Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 39: Removing The User Interface (Ui)
2. Perform the procedures on pages 4-3 or 4-4, “Removing the Console” prior to performing the following steps. 3. Disconnect the 3-wire harness from the User Interface (see Figure 1). 3-Wire Harness Figure 1 Plastic Mounting Clips Figure 2 Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 40: Removing The Water Inlet Valves
Fabric Main Control (see Figure 1). Pressure Hose Softener Main Control Board MAIN CONTROL Valve Figure 3 Figure 1 User Interface ttom View – Drive System & Drain Pump (Figure 7) Whirlpool 2014 CABRIO Direct Drive Washer ® Recirculation Pump... -
Page 41: Removing The Main Control
Figure 1). 6. Using a 1/4” nut driver, remove the two (2) hex-head screws (locations circled in Figure 1) securing the main control to the top panel of the washer. Motor Bolt Whirlpool 2014 CABRIO Direct Drive Washer ® Drain Pum... -
Page 42: Removing The Tub Ring, Impeller, And Basket
6. Slide top forward about 1/2” (see Figure 2). ½ ” Figure 2 7. Raise the top about 1/4”. Then, while still keeping it lifted, push the top back about 1/4 “ (see Figure 3). Whirlpool 2014 CABRIO Direct Drive Washer ®... - Page 43 REASSEMBLY NOTE: Any time the impeller bolt is removed, Loctite® adhesive (Threadlocker Blue 242® or similar adhesive) must be reapplied, otherwise the bolt will Bleach eventually work itself loose resulting in a Well second call. Figure 5 Whirlpool 2014 CABRIO Direct Drive Washer ®...
- Page 44 Spanner Nut. Tighten spanner nut 3/4 turn or more Figure 10 Figure 8 2. Lift the basket out of the washer. Figure 9 4-10 Whirlpool 2014 CABRIO Direct Drive Washer ®...
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Page 45: Removing The Motor And Drive Assembly
(see Figure 3). screw (see Figure 1). Rock the rotor back and forth until the rotor has been pulled away from the stator. Rotor Rotor Rotor Screw Clutch Coil Figure 3 Figure 1 Whirlpool 2014 CABRIO Direct Drive Washer 4-11 ®... - Page 46 REASSEMBLY NOTE: The harness guide routes the harness away from moving drive components (rotor). Be sure to reinstall the guide anytime it is removed. Harness Guide 4-12 Whirlpool 2014 CABRIO Direct Drive Washer ®...
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Page 47: Removing The Pumps
3. Remove the three (3) 8mm hex-head screws from the drain pump and remove the pump from the tub. Sump Hose Pump Clamps Terminals Drain Pump 8mm Screws Figure 1 Figure 3 Whirlpool 2014 CABRIO Direct Drive Washer 4-13 ®... -
Page 48: Removing The Heater
(see Figure 3). on the floor to protect the surfaces. 6. Remove sound padding and set aside. Loosen Nut and Remove Heater 10mm Nut Figure 3 Heater Element Figure 1 Figure 4 4-14 Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 49: Removing The Lid Lock
Hot Water Cold Water Valve Valve Figure 1 User Interface Component Locations, Bottom View – Drive System & Drain Pump (Figure 7) Whirlpool 2014 CABRIO Direct Drive Washer 4-15 ® Motor Cover Recirculation Pump Front of Washer... -
Page 50: Removing The Lid And A Hinge
Lid Hinge Figure 1 3. Slide the lid off the hinge pins, and remove lid from the Hinge Bracket washer (see Figure 2). Screw Washer Lid Figure 4 Hinge Pin Figure 2 4-16 Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 51: Section 5 - Diagnostics & Troubleshooting
DIAGNOSTICS & TROUBLESHOOTING Section 5: Diagnostics & Troubleshooting This section provides diagnostic, fault codes, and troubleshooting information for the “Whirlpool 2014 CABRIO® Top Load Direct Drive Washer.” n Diagnostics & Troubleshooting: Safety Information n Diagnostic Guide n Diagnostic LED - Main Control... - Page 52 Any attempt to repair a major appliance may result in personal injury and property damage. The manufacturer or seller cannot be responsible, nor assume any liability for injury or damage of any kind arising from the use of this data sheet. Whirlpool 2014 CABRIO Direct Drive Washer ®...
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Page 53: Diagnostic Guide
Review the Fault/Error Codes table on pages 5-9 to 5-11 for before going to specific troubleshooting tests. the recommended procedure. If there is no saved fault code, “888” will be displayed. LOCATION Figure 1 - Diagnostic LED Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 54: Key Activation & Encoder Test
To enter Service Test Mode, press and release the 2nd button tone will sound. used to activate the Service Diagnostic mode. The chart below indicates load and test cycle function numbers: Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 55: Load And Test Cycle Function Numbers Chart
Note: For factory test only. If life test mode is accidentally activated, Life Test can be exited by removing power from the washer and waiting for the control to power down as indicated by the diagnostic LED ceasing to flash (5-3). Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 56: Service Diagnostic Execution
If water is not draining, use service test load seconds control to test the drain pump. * On models without bleach/oxi valve, heater, and/or recirculation pump, steps 3, 8, and 9 will be skipped. Whirlpool 2014 CABRIO Direct Drive Washer ®... - Page 57 “PAS” for Pass, “FAL” for Fail, or “---” if the machine control is not capable of determining if a function passed or failed; each will be displayed for 1 second. Whirlpool 2014 CABRIO Direct Drive Washer ®...
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Page 58: Software Version Display
Use either of the two methods below to exit diagnostic mode. • Pressing and holding the 1st button used to activate the Service Diagnostic mode for 5 seconds. • Pressing the POWER button once or twice, depending on diagnostic procedure. Whirlpool 2014 CABRIO Direct Drive Washer ®... - Page 59 Fault is displayed when the inlet thermistor is detected to be open or shorted. Temperature Fault • See TEST #5: Temperature Thermistor, page 6-12. ‡This fault will stop the washer during Service Diagnostics. Whirlpool 2014 CABRIO Direct Drive Washer ®...
- Page 60 Fault is displayed when main control detects one or more of the motor lines is open. • Check motor circuit. • See TEST #3: Drive System, page 6-8 or TEST #3b: Drive System – Motor, page 6-10. 5-10 Whirlpool 2014 CABRIO Direct Drive Washer ®...
- Page 61 • Is the pressure hose connection from the tub to the main control pinched, kinked, plugged, or leaking air? • Too much detergent. • Is the pump running? If not, see TEST #7: Drain Pump, page 6-14. ‡This fault will stop the washer during Service Diagnostics. Whirlpool 2014 CABRIO Direct Drive Washer 5-11 ®...
- Page 62 Any attempt to repair a major appliance may result in personal injury and property damage. The manufacturer or seller cannot be responsible, nor assume any liability for injury or damage of any kind arising from the use of this data sheet. 5-12 Whirlpool 2014 CABRIO Direct Drive Washer ®...
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Page 63: Troubleshooting Guide
2. Verify that hot and cold waster supply is on. not on all models) Obstruction in dispenser. Clean obstruction from dispenser. Valve problem. See TEST #2: Valves, page 6-7. Main Control problem. See Test #1: Main Control, page 6-5. Whirlpool 2014 CABRIO Direct Drive Washer 5-13 ®... - Page 64 Results in longer fill time. Friction or drag on drive. Check motor and bearings; check for items between tub and basket. Weak suspension. Basket should not bounce up and down more than once when pushed. 5-14 Whirlpool 2014 CABRIO Direct Drive Washer ®...
- Page 65 5. See TEST #3b: Drive System - Motor, page 6-10. Fabric damage. 1. Washer overloaded. 2. Bleach added incorrectly. 3. Sharp items in tub. Wrong option or cycle selection. Refer customer to “Use & Care Guide”. Whirlpool 2014 CABRIO Direct Drive Washer 5-15 ®...
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Page 66: Notes
DIAGNOSTICS & TROUBLESHOOTING Notes 5-16 Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 67: Section 6 - Testing
Section 6: Testing This section provides a wiring diagram, control board specifications, testing procedures and strip circuits for the “Whirlpool 2014 CABRIO® Top Load Direct Drive Washer.” n Testing: Safety Information n Component Locations n Wiring Diagram n Component Testing... - Page 68 Any attempt to repair a major appliance may result in personal injury and property damage. The manufacturer or seller cannot be responsible, nor assume any liability for injury or damage of any kind arising from the use of this data sheet. Whirlpool 2014 CABRIO Direct Drive Washer ®...
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Page 69: Component Locations
Component Locations, Bottom View – Drive System & Drain Pump (Figure 7) Motor Cover Recirculation Pump Motor Cover Recirculation Pump Front of Washer Front of Washer Motor Motor Bolt Bolt Drain Pump Drain Pump Motor/Shifter Motor/Shifter Connector Rear of Washer Connector Rear of Washer Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 70: Wiring Diagram
HOME SW LOCK MOTOR MAIN COLD LOCK MOTOR 12 VDC MOTOR SW OUT GRAY JACKET ON BOARD PRESSURE TRANSDUCER PRESSURE HOSE TO TUB BK BU SMART UI SPEAKER Whirlpool 2014 CABRIO Direct Drive Washer ® Figure 8 - Wiring Diagram... -
Page 71: Component Testing
Reassemble all parts and panels. d. Plug in washer or reconnect power. Perform Service Diagnostics to verify repair. Continue to next page for Main Control Board diagram and Main Control Board connectors & pinouts Whirlpool 2014 CABRIO Direct Drive Washer ®... - Page 72 Rtn (VSS) J12-1 Blk Pumps & Shifter J4-7 Orn Shifter J4-5 Lt Blu Recirc. Pump (not on all models) J4-3 Blu Drain Pump J4-1 Wht Neutral 8 User terface Whirlpool 2014 CABRIO Direct Drive Washer ® J4 Pumps & Shifter...
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Page 73: Test #2 Valves
Cold Figure 1 VALVES MAIN BOARD MAIN BOARD SOFTENER (4) J2-7 BLEACH/OXI (1) J2-8 J12-1 J2-4 J12-3 MAIN HOT (2) J2-9 MAIN COLD (3) J2-10 WATER INLET VALVES 790 - 840 Figure 2 Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 74: Test #3 Drive System
Figure 3b - Motor Cover Removed NOTE: Drain Figure 3b - Motor Cover Removed NOTE: Drai wash load ite Whirlpool 2014 CABRIO Direct Drive Washer 10. Visually check the electrical connections ® wash load 10. Visually check the electrical connections to the shifter. -
Page 75: Test #3B: Drive System - Motor
Reassemble all parts and panels. d. Plug in washer or reconnect power. Continue to next page for TEST #3b: Drive System - Motor Perform Service Diagnostics to verify repair. Whirlpool 2014 CABRIO Direct Drive Washer ® TEST #3b: Drive System – Motor... - Page 76 ¾ Perform Service Diagnostics to verify repair. Replace the main control assembly. connector on drive plate and repeat step 1. 6-10 Whirlpool 2014 CABRIO Direct Drive Washer ® Perform Service Diagnostics to verify 9. With an ohmmeter, check for continuity on repair.
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Page 77: Test #4: Keys And Encoders
TEST #4: Keys and Encoders 3. Turn on the washer and enable audio feedback in normal mode: ¾ On Whirlpool models, press and hold “End Beep” for Keys and Encoders Test: 3 seconds to change the button sounds level (Off, Low, This test is performed when any of the following situations Med, High). -
Page 78: Test #5: Temperature Thermistor
Service Diagnostics (see page 5-6) to verify repair. ohmmeter, measure the resistance of the temperature THERMISTOR MAIN BOARD MAIN BOARD 77°F (25°C) = 50k J2-2 J2-1 RTN (VSS) VALVE THERMISTOR TEMPERATURE THERMISTOR Figure 1 6-12 Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 79: Test #6: Water Level
5. Check hose connection between the pressure transducer on the main control (Figure 1) and the pressure dome attached to the tub (Figure 2). Pressure Hose to Pressure Transducer Figure 1 Whirlpool 2014 CABRIO Direct Drive Washer 6-13 ®... -
Page 80: Test #7: Drain & Recirculation Pump
Diagnostics to verify repair. *on some models DRAIN/RECIRCULATION PUMP DRAIN & RECIRCULATION PUMPS Figure 1 MAIN BOARD MAIN BOARD DRAIN PUMP 12-15 Ω J4-3 PUMP J4-1 J12-1 J12-3 RELAYS 26-32 Ω J4-5 RECIRCULATION PUMP 6-14 Whirlpool 2014 CABRIO Direct Drive Washer ®... -
Page 81: Test #8: Lid Lock
DC LOCK LOCK LOCK SW LID SW HOME HOME SW LOCK MOTOR LOCK MOTOR 12 VDC MOTOR SW OUT GRAY JACKET Figure 1 - Lid Lock Schematic Figure 2 - Lid Lock Whirlpool 2014 CABRIO Direct Drive Washer 6-15 ®... -
Page 82: Test #9: Heater Element
¾ If visual check fails, reconnect cable. 6. If connections are correct, replace the main control. HEATER ELEMENT MAIN BOARD MAIN BOARD J12-1 J5-1 J5-2 J12-3 L1 - HEATER RELAY HEATER ELEMENT N - HEATER RELAY Figure 1 6-16 Whirlpool 2014 CABRIO Direct Drive Washer ®... - Page 83 PRODUCT SPECIFICATIONS & WARRANTY INFORMATION SOURCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL: FOR WHIRLPOOL PRODUCTS: 1-800-253-1301 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-832-7174 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN...