Troubleshooting - Whirlpool 4GWTW4800 Use And Care Manual

TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
if you experience Possible Causes
1
Solution
Check the following for Feet may not be in contact with the Front and rear feet must be in firm contact with floor, and
proper installation or floor and locked, washer must be level to operate properly. Jam nuts must be
see "Using Your tight against the bottom of the cabinet.
Washer" section.
Washer may not be level.
Load could be unbalanced.
Clicking or metallic
noises
Objects caught in washer drain
system.
Check floor for sagging. If flooring is uneven, a 19 mm (3/4")
piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Normal Regular cycle and super or Large load for oversized,
non-absorbent items such as comforters or poly-filled jackets.
See "Cycle Guide" and "Using Your Washer".
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
it may be necessary to call for service to remove items.
it is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Gurgling or humming Washer may be draining water, it is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of
water are removed during the Drain & Spin cycles.
Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have
started the washers. This is normal.
Check the following for Washer not level.
proper installation:
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Washer won't run or fill,
washer stops working
or wash light remains
on (indicating that the
washer was unable to
fill appropriately)
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as
recommended.
Check for proper water supply.
Water may splash off basket if washer is not level. Check that
load is not unbalanced or tightly packed.
Tighten fill-hose connection.
Check that all four fill hose flat washers properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can backup out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Improper loading can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer"
for loading instructions.
Both hoses must be attached and have water flowing to
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
J
12