Whirlpool WTW8000DW0 Use And Care Manual page 16

Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada, www.whirlpool.ca, for assistance and to possibly avoid a service call.
If you experience Possible causes I Solution
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Washer not draining/
spinning, loads are
still wet, or spin light
remains on (indicating
that the washer was
unable to pump out
water within ten
minutes). (cont.)
Dry spots on load
after cycle
Incorrect or wrong
wash or rinse
temperatures
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4.5"
(114 mm).
Wrong or too much detergent
causing suds to slow or stop
draining and spinning.
High speed spins extract more
moisture than traditional top-load
washers.
Check for proper water supply.
Energy-saving controlled
wash temperatures.
Load not rinsed Check for proper water supply.
Sand, pet hair, lint, etc.
on load after washing
Load is tangling
Not using HE detergent
or using too much HE detergent.
Washer not loaded as recommended.
Heavy sand, pet hair, lint, and
detergent or bleach residues
may require additional rinsing.
Washer not loaded as recommended.
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the floor. Remove any clogs from drain hose.
Use only HE detergent. Always measure and follow detergent
directions for your load. To remove extra suds, select
RINSE & SPIN. Do not add detergent.
The high spin speeds combined with air flow during the final
spin can cause items near the top of the load to develop dry
spots during the final spin. This is normal.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
ENERGY STAR® qualified washers use cooler wash and rinse
water temperatures than traditional top-load washers. This
includes cooler hot and warm washes.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions
based on load size and soil level.
The washer is less efficient at rinsing when the load is
tightly packed.
Load garments in loose heaps evenly around the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Add an Extra Rinse to the selected cycle.
See "Using Your Washer" section.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher speed
spin. See the "Cycle Guide" to match your load with the best
cycle.
Load garments in loose heaps evenly around the washplate.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
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