Whirlpool WFW97HEDBD0 Use & Care Manual page 20

Troubleshooting
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
tf First try the solutions suggested here or visit our website at www.whirlpool.com/product help =
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
if you experience Possible Causes Solution
Check for proper water supply.
20
Washer won't run or fill,
washer stops working
Check proper electrical supply.
Normal washer operation.
The washer door is not firmly shut.
Washer not loaded as recommended.
Both Hoses must be attached and have water flowing to
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inletvalve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
Plug power cord into a grounded 3=prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Check electrical source or call an electrician to check if voltage
is low.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Door must be completely closed and latched for washer to run.
Washer will pause during certain phases of cycle.
Do not interrupt cycle.
The washer pauses for about 2 minutes during certain cycles.
Allow the cycle to continue. Some cycles feature periods of
tumbling and soak.
Washer may be stopped to reduce suds.
Cold Wash uses less water in the beginning of the cycle to
provide a high concentration of detergent for optimal cleaning
action. Following this concentrated tumbling, more water is
used to complete the wash.
During the first 20 minutes of the Clean Washer with affresh <*_
cycle, it will activate the steamer but the drum will not spin or fill
with water. You may see condensation on the door glass during
this initial phase. If you are using an affresh <*_ W asher Cleaner
tablet, it will not dissolve completely during the steam phase.
This is normal.
The door must be closed during operation.
Remove several items, rearrange load evenly in washer drum.
Close door and touch and hold START.
Do not add more than 1 or 2 additional items after cycle has
started to avoid tightly packing or unbalancing.
Do not add more water to the washer.
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