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Polycom SoundPoint IP 560 User Manual

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User Guide

®
for the SoundPoint IP
560 Phone
SIP 3.0
December, 2007 Edition
1725-12567-001 Rev. B
SIP 3.0

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Summary of Contents for Polycom SoundPoint IP 560

  • Page 1: User Guide

    User Guide ® for the SoundPoint IP 560 Phone SIP 3.0 December, 2007 Edition 1725-12567-001 Rev. B SIP 3.0...

  • Page 2: Trademark Information

    Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

  • Page 3: About This Guide

    SoundPoint IP 560 SIP phone. As well, be sure to read the Parts List Regulatory Notices sections in this guide before you set up and use the SoundPoint IP 560 SIP phone. This information can also be found at http://www.polycom.com/support/voip/.
  • Page 4 User Guide SoundPoint IP 560 Phone...

  • Page 5: Table Of Contents

    Contents About This Guide ....... . . iii 1 Getting Started with Your SoundPoint IP® 560 Phone .
  • Page 6 User Guide SoundPoint IP 560 Phone Putting a Call on Hold ........3–10 Setting Up a Conference .

  • Page 7: Getting Started With Your Soundpoint Ip® 560 Phone

    For organizations with existing GigE deployment, the SoundPoint IP 560 delivers unobstructed, high-speed access to data and productivity-boosting data and applications. For organizations with plans to migrate to GigE, the SoundPoint IP 560 protects investment in desktop networking. This chapter contains: •...
  • Page 8 User Guide SoundPoint IP 560 Phone Parts List The following components are included in your SoundPoint IP 560 package: • Polycom SoundPoint IP 560 phone Directories Menu Applications Messages Conference Do Not Disturb Transfer Redial Hold • Handset & handset cord •...

  • Page 9: Connecting Network And Power Source

    If you are missing any items, contact your system administrator. ® Assembling Your SoundPoint IP 560 Phone This section describes how to assemble your SoundPoint IP 560 phone: • Connect network and power source • Connect handset and headset (optional) •...
  • Page 10 Connect the country-specific AC cord to the power adapter. Power Adapter PC Connection (48V DC) (optional) Network Port Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub. 1 - 4...

  • Page 11: Connecting The Handset And Optional Headset

    Getting Started with Your SoundPoint IP® 560 Phone To connect the PoE: • Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. PC Connection (optional) IEEE 802.3af compliant PoE Hub/Switch (terminal or middpan)

  • Page 12: Attaching The Base

    For information on supported headsets, go to www.polycom.com/support/voice enter the string “Headset Compatibility List” in the Knowledge Base text box. Attaching the Base The phone base can be attached to the SoundPoint IP 560 in one of two ways: • As a desk mount •...
  • Page 13 Getting Started with Your SoundPoint IP® 560 Phone Snap them together to lock the base to the phone. To attach the base as a wall mount: Place all cords in the recessed area above the modular jacks. On the back of the phone, remove the key located behind the hookswitch and reposition it so that the end tab (at a 45 angle) is facing up.

  • Page 14: Features Of Your Soundpoint Ip® 560 Phone

    With mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included). Note The wall mount is not included in SoundPoint IP 560 package. Contact your system administrator if you require one. ®...
  • Page 15 Getting Started with Your SoundPoint IP® 560 Phone Display Control Keys—Use , and (arrow keys) to scroll through the displayed information. to select a field of displayed data. to delete displayed data. Feature Keys—Access important features using these keys. — —Access to local directories and call lists.
  • Page 16 U ser Guide SoundPoint IP560 Phone 10. Soft Keys—These keys are automatically labeled to identify their context-sensitive functions. 11. Hold —Holds an active call or resumes a held call. 12. Speaker—For ringer and hands-free audio output. 13. Hookswitch 14. Line/Speed Dial Key—Use these keys to activate up to four lines or speed dials that can be assigned to your phone.

  • Page 17: Before You Use Your Soundpoint Ip® 560 Phone

    Before You Use Your SoundPoint IP 560 Phone Note The user interface that appears on your SoundPoint IP 560 phone may differ from the screenshots that appear in this user guide. Using the Navigation Keys To navigate through menus and to enter data, these are useful tips: •...
  • Page 18 User Guide SoundPoint IP 560 Phone This page intentionally left blank. 1 - 12...

  • Page 19: Customizing Your Soundpoint Ip® 560 Phone

    Customizing Your SoundPoint IP 560 Phone You can customize your SoundPoint IP 560 phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways.

  • Page 20: Display Contrast

    User Guide SoundPoint IP 560 Phone Display Contrast To adjust the contrast on the display to a comfortable level: Press Select Settings > Basic > Contrast. Press the Up or Down soft keys to increase or decrease the display contrast.

  • Page 21: Backlight Intensity

    Customizing Your SoundPoint IP® 560 Phone Backlight Intensity Backlight intensity on the SoundPoint IP 560 phone has three modes: • Backlight On • Backlight Idle • You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select high, medium, low, and off levels for both.

  • Page 22: Backlight Intensity

    User Guide SoundPoint IP 560 Phone • There is an incoming call (ringing) • There is an outgoing call (ringing back) • Any menu shows on the display In all other cases, the mode changes to Backlight Idle. To modify the backlight intensity: Press Select Settings >...

  • Page 23: Headset Memory Mode

    Customizing Your SoundPoint IP® 560 Phone Select Maximum Intensity. Press the Up or Down soft keys to increase or decrease the backlight intensity. Press the Ok or Cancel soft keys to accept or cancel changes. 10. Press or the Exit soft key repeatedly to return to the idle display.

  • Page 24: Headset Hookswitch

    User Guide SoundPoint IP 560 Phone To activate Headset Memory Mode: >> Press twice. The flashing headset icon on the graphic display or a flashing headset key indicates that the headset mode is activated. Pressing Answer soft key to receive a call will now connect to the your headset automatically.
  • Page 25 Note If you configure your SoundPoint IP 560 phone for silent ring, press the ringing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset. If your handset is on hook, the call is routed to the speaker...

  • Page 26: Graphic Display Backgrounds

    User Guide SoundPoint IP 560 Phone Graphic Display Backgrounds You can set up a picture or design to be displayed on the background of the graphic display. A default background is selected when the phone starts up. For more information on selections, contact your system administrator.

  • Page 27: Muting The Microphone

    Customizing Your SoundPoint IP® 560 Phone Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the graphic display indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone.

  • Page 28: Placing A Call To A Contact

    User Guide SoundPoint IP 560 Phonee To manage the listed calls: • Select the Edit soft key to edit the dial string if necessary. • Select the Dial soft key to return the call. • Select the Exit soft key to return to the previous menu.

  • Page 29: Using The Basic Features Of Your Soundpoint Ip® 560 Phone

    SoundPoint IP 560 Phone Your SoundPoint IP 560 phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place calls, transfer a call to someone else, or conduct a conference call.

  • Page 30: Placing A Call

    User Guide SoundPoint IP 560 Phone Placing a Call You can place a call in many ways using your SoundPoint IP 560 phone: • using the handset • using the speakerphone • using the headset You can also dial the number first, and then choose the method you will use to speak to the other party.
  • Page 31 Status > Platform > Phone. The IP address is listed together with other phone information. For example, 10.3.0.42, sip: jane@polycom.com. Press the Name soft key and enter the URL or IP address. Use * for “.” and # for “@”.

  • Page 32: Answering A Call

    User Guide SoundPoint IP 560 Phone With the optional headset connected, press or the NewCall soft key to obtain dial tone. Press Dial the desired number using the dial pad. With the optional headset connected, dial the desired number using the dial pad.
  • Page 33 Do Not Disturb during ringing. The Do Not Disturb mode stays active when the call is dropped and will remain so until toggled off. When your SoundPoint IP 560 phone is configured for silent ring, press the ringing Line key or the Answer soft key and you will answer the call. If your handset is off-hook, the call is routed to the handset.
  • Page 34 User Guide SoundPoint IP 560 Phone To answer a call using the headset: >> Press to answer the call through an optionally connected headset. If Headset Memory Mode is activated, press or the Answer soft key. Answering When in Another Call You are busy on an active call and a second incoming call arrives on the same phone number.

  • Page 35: Ending A Call

    Using the Basic Features of Your SoundPoint IP® 560 Phone Ending a Call To end a call: >> Do one of the following steps: — Press the EndCall soft key. — Replace the handset. — Press if in Hands-free Speakerphone Mode, or if in Headset Mode.
  • Page 36 User Guide SoundPoint IP 560 Phone This page intentionally left blank. 3 - 8...

  • Page 37: Redialing A Number

    Using the Basic Features of Your SoundPoint IP® 560 Phone Redialing a Number To redial the last call placed from your phone: >> Press A call to your last placed call is attempted. To redial a previously placed call: Do one of the following steps: —...

  • Page 38: Putting A Call On Hold

    User Guide SoundPoint IP 560 Phone Putting a Call on Hold During a call, press or the Hold soft key. This will be indicated on the graphic display by the hold icon as the line indicator. Press again or the Resume soft key to retrieve the call. The registered line icon appears as the line indicator.

  • Page 39: Setting Up A Conference

    Using the Basic Features of Your SoundPoint IP® 560 Phone Setting Up a Conference You can create a conference with other parties using the phone’s local conference feature. A conference may be created at any time between an active call and a call on hold (on the same or another line) by pressing the More and Join soft keys.

  • Page 40: Transferring A Call

    User Guide SoundPoint IP 560 Phone To split a conference call: >> Press the Split soft key to split the conference. Both parties will be on hold. To set up a conference call using the Join soft key: >> When you are in an active call: If you have one call on hold (on the same line or other line), press the More soft key, and then the Join soft key.
  • Page 41 Using the Basic Features of Your SoundPoint IP® 560 Phone To transfer a call: During a call, press or the Trnsfer soft key. The active call is placed on hold. Do one of the following steps: — Enter the number to which you want to transfer the call. —...
  • Page 42 User Guide SoundPoint IP 560 Phone As soon as the ring-back sound is heard or after the party answers, press or the Trnsfer soft key to complete the transfer. You can talk privately to the party to which you are transferring the call before the transfer is completed.

  • Page 43: Enabling Do Not Disturb

    Using the Basic Features of Your SoundPoint IP® 560 Phone — Press , select Call Lists, select the appropriate list, use to access the number, and then select the Dial soft key. At this point, the call is connected to the number to which you are transferring them.

  • Page 44: Using Voice Mail

    User Guide SoundPoint IP 560 Phone Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone. The presence of new Voice Mail messages is indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the graphic display.

  • Page 45: Troubleshooting Your Soundpoint Ip® 560 Phone

    Troubleshooting Your ® SoundPoint IP 560 Phone This chapter presents issues, likely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls • Access to Screens and Systems • Calling • Displays • Audio • Restarting your Phone If you still need assistance, contact your system administrator.

  • Page 46: Power And Startup

    User Guide SoundPoint IP 560 Phone Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 560 phone Do one of the following steps: has no power. • Verify that no lights appear on the unit when it is turned on.

  • Page 47: Controls

    Troubleshooting Your SoundPoint IP® 560 Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint Do one of the following steps: IP 560 phone does not respond. • Check for a response from other feature keys or from the dialpad.

  • Page 48: Access To Screens And Systems

    User Guide SoundPoint IP 560 Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response from The SoundPoint IP 560 phone is Do one of the following steps: feature key presses. not in active state. •...

  • Page 49: Calling

    Problem Corrective Action There is no dial tone. Power is not correctly applied to Do one of the following steps: the SoundPoint IP 560 phone. • Check that the display is illuminated. • Make sure the LAN cable is inserted...

  • Page 50: Displays

    User Guide SoundPoint IP 560 Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to Do one of the following steps: the SoundPoint IP 560 phone. The display is incorrect. • Check that the display is illuminated.

  • Page 51: Restarting Your Phone

    User Guide SoundPoint IP 560 Phone Restarting Your Phone Periodically, you may need to restart your phone. The reasons for this include: • Accepting a new configuration • Accepting new software Note In the case of problems, it may be possible to restore normal operation of your phone without restarting.
  • Page 52 User Guide SoundPoint IP 560 Phone 4 - 8...

  • Page 53: Regulatory Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
  • Page 54 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
  • Page 55 In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.
  • Page 56 (Continued) CE and VCCI Mark This SoundPoint IP 560 SIP is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., Bath Road, Slough, Berkshire, SL1 4DX, UK.

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