Troubleshooting - AT&T SB3014 User Manual

Appendix

Troubleshooting

If you have difficulty with your phone, please try the following suggestions. For
Customer Service, visit our website at
1 (800) 222-3111
call
My Conference Speakerphone with Wireless Mics does not work at all.
After powering up the base unit with a correct setup (page 8), the LCD
display will show the default name of the base, "Conference Phone". Press
and you will hear a dial tone. If any of this does not happen, please try
the following:
• Make sure the DC power cable is securely plugged into the base unit and the
power adapter.
• Make sure the telephone line cord is plugged firmly into the power adapter
and the wall jack.
• Make sure the AC power cord is securely plugged into the power adapter and
a wall outlet not controlled by a wall switch.
The LCD display shows No line. I cannot hear the dial tone.
Disconnect the telephone line cord from the power adapter and plug it into
a working telephone. If the other telephone does not work, the problem is
probably in the telephone line cord. Try replacing the telephone line cord.
If the line cord has been replaced and both the SB3014 and the other
telephone do not work, the problem is in the wall jack, wiring, or telephone/
PBX service.
• If you are using a public switched telephone network (PSTN) line, contact
your telephone service provider (charges may apply).
• If you are using a using a private branch exchange (PBX) extension line,
contact your PBX system administrator.
• If you have changed your telephone service to digital service from a
cable company or a VoIP service provider, the telephone line may need
to be rewired to allow all existing telephone jacks to work. Contact your
telephone service provider (charges may apply).
I cannot dial out.
• Try all the above suggestions.
• Make sure there is a dial tone before dialing.
• If other telephones in your office are having the same problem, the
problem is in the wiring or telephone service. Contact your telephone
service provider (charges may apply) or PBX system administrator.
• Eliminate any background noise. Dial from another room in your office with
less background noise.
www.smbtelephones.att.com
. In Canada, dial
40
1 (866) 288-4268.
or