Assistance And Parts; Packing Instructions - Welch Allyn ABPM 6100 Hardware Manual

Warranty, Service, and Spare Parts
Warranty
All repairs on products under warranty must be performed or approved by Welch Allyn.
Unauthorized repairs will void the warranty. In addition, whether or not covered under
warranty, any product repair shall exclusively be performed by Welch Allyn certified service
personnel.

Assistance and Parts

If the product fails to function properly or if assistance, service, or spare parts are required,
contact the nearest Welch Allyn Technical Support Center.
USA
Latin America
European Call
Center
United Kingdom
France
Germany
Netherlands
Before contacting Welch Allyn it is helpful to attempt to duplicate the problem and to check
all accessories to ensure that they are not the cause of the problem.
When calling, please be prepared to provide:

Product name and model number and complete description of the problem

The serial number of your product (if applicable)

The complete name, address and phone number of your facility

For out-of-warranty repairs or spare parts orders, a purchase order (or credit card)
number

For parts order, the required spare or replacement part number(s)
Repairs
If your product requires warranty, extended warranty, or non-warranty repair service, please
call first the nearest Welch Allyn Technical Support Center. A representative will assist you
troubleshooting the problem and will make every effort to solve it over the phone, avoiding
potential unnecessary return.
In case the return cannot be avoided, the representative will record all necessary
information and will provide a Return Material Authorization (RMA) number, as well as the
appropriate return address. A Return Material Authorization (RMA) number must be
obtained prior to any return.
Note

Packing Instructions

If you have to return goods for service, follow these recommended packing instructions:

Remove all hoses, cables, sensors, power cords, and ancillary products (as
appropriate) before packing, unless you suspect they are associated with the problem.

Wherever possible use the original shipping carton and packing materials.

Include a packing list and the Welch Allyn Return Material Authorization (RMA) number.
It is recommended that all returned goods be insured. Claims for loss or damage to the
product must be initiated by the sender.
DIR 80012720 Ver. F
1-800-535-6663
(+1) 305-669-9003
(+353) 46-90-67790
(+44) 207-365-6780
(+33) 1-55-69-58-49
(+49) 695-098-5132
(+31) 202-061-360
Welch Allyn does not accept returned products without an RMA.
ABPM 6100 Hardware Manual
Canada
South Africa
Australia
Singapore
Japan
China
Sweden
1-800-561-8797
(+27) 11-777-7555
(+61) 2-9638-3000
(+65) 6419-8100
(+81) 42-703-6084
(+86) 21-6327-9631
(+46) 85-853-65-51
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