Jayco 2016 EAGLE User Manual page 15

SECTION 1–WARRANTY & SERVICE
Don't expect to look over the technician's shoulder... Please don't be offended if you
are told you cannot watch the work being done. Some insurance requirements forbid
admission of customers to the service area.
Inspect the work performed... Finally, check out the service or repair job when you pick
up your vehicle. Notify the dealer's service personnel immediately of any dissatisfaction.
If you can't return the vehicle immediately for repair, make an appointment as soon as
possible.
Please be aware that all service shops require notification of any issues with their repairs
within a specified time limit. Make sure you are familiar with their repair policies.
C
R
USTOMER ELATIONS
Jayco has empowered its dealers to make warranty and repair decisions. If a special
circumstance occurs that requires information from Jayco, we have asked your dealer's
service management to make the contact on your behalf. This is why you should always
talk to your dealer's service management first.
 NOTE:
Please provide the following information when contacting us for
assistance:

Customer name and current location.

Phone number where you can be reached.

17-digit chassis Vehicle Identification Number (VIN) or 9-digit Serial Number.

The current vehicle mileage.

Your date of purchase.

If applicable, the component description, serial number and model number.

A detailed description of the concern.
The name of your selling dealer.
o If different from above, the contact information for the RV repair facility you are
contacting Jayco to discuss.
Mailing address
Jayco, Inc.
Customer Service
P.O. Box 460
903 S. Main Street
Middlebury IN 46540
Phone (toll-free)
Phone (local)
Fax (toll-free)
Brochure request
Parts email
Service email
Website
An important note about alterations and warranties
Installations or alterations to the original equipment vehicle as distributed by Jayco are not
covered by the Jayco Limited Warranty. The special body company, assembler, equipment
installer or upfitter is solely responsible for warranties on the body or equipment and any
alterations (or any effect of the alterations) to any of the parts, components, systems or
assemblies installed by Jayco. Jayco is not responsible for the safety or quality of design
features, materials or workmanship of any alterations by such suppliers.
Shipping address
Jayco, Inc.
Customer Service
100 Bontrager Drive
Bldg 42 Door 4220
Middlebury IN 46540
(800) 283-8267
(574) 825-0608
(866) 709-9139
info@Jayco.com
parts@Jayco.com
service@Jayco.com
www.Jayco.com
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