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The Wi-Fi network name does not appear in the list of
networks
If you do not see the hotspot's Wi-Fi networks from your Wi-Fi-enabled device, try these
suggestions:
•
Refresh the list of networks.
•
If the LCD is dark, the Wi-Fi radio might be asleep. Press the Power key to wake the
hotspot.
•
If the hotspot is tethered to your computer, make sure that Wi-Fi is set to stay on when the
hotspot is tethered. See
The No Signal icon displays on either the LCD or the
hotspot web page
If the No Signal icon (
that you are in your network provider's coverage area.
Your device cannot access the hotspot web page when
connected to a VPN
If you are using your hotspot while connected to a VPN, you might not be able to access the
hotspot web page using http://m.home.
To directly access the hotspot web page hosted on the device, enter the address
http://192.168.1.1
The hotspot cannot connect to a computer running
Windows Vista
Microsoft has a known issue whereby computers running Windows Vista cannot obtain an IP
address from certain routers. More information and a fix are available at
http://support.microsoft.com/kb/928233
knowledge base article 928233.
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate
Reset the hotspot
) displays on either the LCD or the hotspot web page, make sure
in your browser.
or visit the Microsoft support website and search for
Troubleshooting
on page 65.
64
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