Related Manuals for NETGEAR Nighthawk CM2000
Summary of Contents for NETGEAR Nighthawk CM2000
- Page 1 User Manual Nighthawk® 2.5Gbps Multi-Gig Speed Cable Modem Model CM2000 NETGEAR, Inc. May 2020 350 E. Plumeria Drive 202-12065-01 San Jose, CA 95134, USA...
- Page 2 NETGEAR support resources. Contact your Internet service provider for technical support. Trademarks ©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only. Compliance and Conformity For regulatory compliance information, visit https://www.netgear.com/about/regulatory/.
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Page 3: Table Of Contents
Contents Chapter 1 Hardware Setup Front Panel and LEDs................5 Rear Panel....................6 Label.......................8 System Requirements................8 Install and Activate Your Cable Modem..........9 Connect Your Cable Modem to a Computer.......9 Activate Your Internet Service............10 Perform a Speed Test..............11 Connect Your Cable Modem to a Router After Installation and Activation..................11 Chapter 2 Manage Your Network Log in to the cable modem...............14... -
Page 4: Chapter 1 Hardware Setup
This chapter covers the following topics: • Front Panel and LEDs • Rear Panel • Label • System Requirements • Install and Activate Your Cable Modem For more information about the topics covered in this manual, visit the support website at support.netgear.com. -
Page 5: Front Panel And Leds
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Front Panel and LEDs The cable modem provides status LEDs on the front. Figure 1. Front panel You can use the LEDs to verify status and connections. The following table lists and describes each LED on the cable modem. -
Page 6: Rear Panel
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Table 1. LED descriptions Icon Description Power • Solid white. Power is supplied to the cable modem. • Off. No power is supplied to the cable modem. • Solid red. The cable modem is too warm and might overheat. For more information about this condition, see Use LEDs to Troubleshoot on page 21. - Page 7 Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Figure 2. Rear panel Viewed from top to bottom, the back panel contains the following components: • Reset button. Pressing the Reset button resets the cable modem. If the Reset button is pressed for at least seven seconds, the Power LED blinks white and the cable modem returns to its factory settings.
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Page 8: Label
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem • Coaxial cable port. Connect the cable port to a cable wall outlet. • DC power connector. Connect the power adapter that came in the product package to the DC power connector. -
Page 9: Install And Activate Your Cable Modem
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Safari 1.4 or later Google Chrome 11.0 or later • Cable broadband Internet service Install and Activate Your Cable Modem The cable modem provides a connection between your cable Internet provider’s network and your computer, router, or WiFi router. -
Page 10: Activate Your Internet Service
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Note: After you install and activate the cable modem, you can disconnect the computer and connect a router to the cable modem. For more information, see Connect Your Cable Modem to a Router After Installation and Activation on page... -
Page 11: Perform A Speed Test
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Table 2. Cable Internet provider contact information (Continued) Cable Contact Information Internet Provider Spectrum https://activate.spectrum.net/ 1-833-267-6094 Xfinity https://xfinity.com/activate/ https://www.xfinity.com/support/internet/activate-purchased-modem/ 1-800-XFINITY (1-800-934-6489) Note: Your cable Internet provider’s contact information might change. You can find the contact information in your monthly Internet service billing statement. - Page 12 Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem To connect your cable modem to a router after installation and activation: 1. Reboot the cable modem by unplugging the power cable from the cable modem and plugging it back in. Wait for the Internet LED to stop blinking and light solid white.
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Page 13: Chapter 2 Manage Your Network
Manage Your Network After you set up the cable modem, you do not need to log in to the cable modem for normal operation. However, you can log in to the cable modem to change a very limited number of settings and monitor the cable modem. This chapter includes the following sections: •... -
Page 14: Log In To The Cable Modem
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Log in to the cable modem To log in to the cable modem: 1. Connect a computer to your cable modem. You can connect a computer to your cable modem using the following methods: •... -
Page 15: View Cable Modem Initialization
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem 4. Select ADVANCED > Administration > Set Password. The Set Password page displays. 5. Type the old password, and type the new password twice. 6. Click the Apply button. Your settings are saved. -
Page 16: View Cable Modem Status
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem View cable modem status To view cable modem status and usage information: 1. Launch a web browser from a computer that is connected to your cable modem. 2. Enter http://192.168.100.1. A login window opens. -
Page 17: Specify The Cable Connection Starting Frequency
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Specify the cable connection starting frequency The starting frequency is automatically generated. For most Internet connections, you do not need to specify this information. If you must enter a starting frequency, contact your Internet provider. -
Page 18: Reset The Cable Modem To Factory Default Settings
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem 3. Enter the admin user name and password. The user name is admin. The default password is printed on the product label. The user name and password are case-sensitive. The BASIC Home page displays. -
Page 19: Use The Reset Button On The Back Panel
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Use the reset button on the back panel CAUTION: This process erases all settings that you configured in the cable modem. To reset the cable modem to factory default settings using the Reset button: 1. -
Page 20: Chapter 3 Troubleshooting
Troubleshooting This chapter provides information about troubleshooting your cable modem. The chapter includes the following sections: • Use LEDs to Troubleshoot • Cannot log in to the cable modem • Troubleshoot the cable internet connection... -
Page 21: Use Leds To Troubleshoot
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Use LEDs to Troubleshoot The following table provides help when you are using the LEDs for troubleshooting. Troubleshooting User Manual... - Page 22 Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Table 3. Troubleshooting with LEDs LED Behavior Action All LEDs are off when the cable modem is plugged in. • Make sure that the power adapter is securely connected to your cable modem and a functioning power outlet.
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Page 23: Cannot Log In To The Cable Modem
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Cannot log in to the cable modem If you cannot access your cable modem from a computer that is connected to your cable modem or to a router that is connected your cable modem, check the following: •... -
Page 24: Chapter 4 Supplemental Information
Supplemental Information This appendix covers the following topics: • Factory Settings • Technical Specifications... -
Page 25: Factory Settings
Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Factory Settings The following table shows the factory default settings for the cable modem. Table 4. Factory default settings Feature Default Setting Cable modem login User login URL http://192.168.100.1 User name (case-sensitive) - Page 26 Nighthawk CM2000 2.5 Gbps Ultra-High Speed Cable Modem Table 5. Technical specifications Feature Specification Power adapter • Input: 110–120V, 47–60 Hz • Output: 12 VDC, 1.5 A Physical specifications • Dimensions: (W X D X H) 6.8 x 3.7 x 8.2 in. (172 x 94 x 208 mm) •...
- Page 27 Quick Start 2.5 Gbps Ultra-High Speed Cable Modem Model CM2000 Package contents Cable modem Ethernet cable Power adapter BEFORE RETURNING THIS PRODUCT TO THE STORE FOR ANY REASON, call NETGEAR Technical Support at 1-866-534-9377 or visit https://kb.netgear.com/000061156/How-can-I-troubleshoot-my-cable-modem.
- Page 28 Start here 1. Turn off and disconnect existing modems and routers. If you are replacing a modem that is currently connected in your home, unplug the modem and plug the new cable modem into the same outlet. 2. Connect a coaxial cable. Use a coaxial cable to connect the cable port on the cable modem to a cable wall outlet.
- Page 29 4. Wait for the Online LED to light solid white. This process might take up to 10 minutes. When the cable modem comes online, the Online LED stops blinking and lights solid white. After 10 minutes, if the Online LED doesn’t light solid, make sure that the cable outlet is working or call your Internet service provider (ISP) to make sure you have service.
- Page 30 April 2020 NETGEAR, Inc. NETGEAR INTERNATIONAL LTD 350 East Plumeria Drive Floor 1, Building 3 San Jose, CA 95134, USA...
- Page 31 Some cable devices might not be compatible with certain cable networks. Check router is allowed on your cable network. If you are experiencing trouble installing your cable modem, contact NETGEAR at 1-866-874-8924. The following table lists support contact information for cable Internet providers that support your cable modem.
- Page 32 Solid. A powered-on device is connected to the port. • Blinking • Off. No device is connected to this port. © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.
- Page 33 Data Sheet | CM2000 2.5Gbps Internet Speed Cable Modem Overview 3.1 delivers the world’s fastest cable Experience a new generation of The Nighthawk 2.5Gbps Internet ® Internet with speeds that are 10 cable modems that deliver up to Speed Cable Modem is backward times faster than DOCSIS 3.0.
- Page 34 Data Sheet | CM2000 2.5Gbps Internet Speed Cable Modem The NETGEAR Difference - CM2000 • 2.5Gbps ultra high speed Internet • Supports IPv6 • Compatible with all major US Cable connections Service Providers • Easy installation • DOCSIS 3.1 Technology Performance and Use •...
- Page 35 Data Sheet | CM2000 2.5Gbps Internet Speed Cable Modem Cable Internet Connection CM2000 Cable Modem Desktop or Wireless Router Connect the CM2000 cable modem directly Laptop Computer Required for WiFi connection. to your computer or your WiFi router for (Sold separately) connecting to wireless devices.
- Page 36 Data Sheet | CM2000 2.5Gbps Internet Speed Cable Modem Modems Designed for Today‘s Internet Plans and Future Upgrades NETGEAR CM1200 CM2000 CM1200 CM1000 CM1000 CM700 CM700 CM500 CM500 MODEM CABLE DOCSIS DOCSIS DOCSIS DOCSIS ® ® ® ® DOCSIS DOCSIS...
- Page 37 This product not compatible with Cable bundled voice services. For indoor use only. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Mac, Mac OS and the Mac logo are trademarks of Apple Inc. Any other trademarks mentioned herein are for reference purposes only. ©2020 NETGEAR, Inc.