International Roaming Status Messages - Samsung Galaxy Note II User Manual

for providers on the GSM network. If your phone has automatically selected a GSM network while
traveling, then you will need to set the phone to CDMA to access CDMA data services. (See Enable
Global Roaming Mode.) Visit sprint.com/sww for a list of services available in each country.

International Roaming Status Messages

You may receive status messages under certain conditions while roaming internationally. Before
contacting Sprint Worldwide Customer Support, note the message, numeric code, and the
conditions under which it appeared. The following table lists and describes the status messages.
Status Messages
Number Not in Service
User Not Available
User Not Authorized
Please Try Later
Service Restricted
Service Not Available
Emergency Calls Only
System Busy. Try Later
Service Conflict
Please Try Again
Self Check Error
Self Check Fail
Wrong PIN
Sprint Worldwide Wireless Service
Message Description
The number that you entered is not valid.
The phone that you called is either busy, out-of-range, or turned
off. Please try again later.
The phone that you called is either busy, out-of-range, or turned
off. Please try again later.
This service is temporarily not available. Please try again later.
Service may not be activated properly. Please contact Sprint
Customer Service to report the issue for resolution.
This feature is not available on the current network.
Either the service is not activated properly or the current network
is available for emergency calling only. Adjust your network
settings to check for other available networks. If service is still not
available after adjusting the settings, contact Sprint Customer
Service to report the issue for resolution.
The system is experiencing heavy traffic. Please try again later.
This service cannot be enabled because an incompatible service
has already been turned on.
An error occurred. Note the error code and try again.
A fault was detected with your phone. If this error recurs, note the
error and contact Sprint Customer Service.
An operational fault was detected with your phone. Note the
numeric code, turn your phone off, and contact Sprint Customer
Service.
You have entered an incorrect SIM PIN number. You have only
three attempts to enter your PIN. After a third unsuccessful
attempt, your phone will be locked and you will have to call Sprint
Customer Service to have it unlocked. Sprint sets the default to
PIN off; if you elect to enable the PIN then you will need to contact
Sprint for the default PIN and PUK.
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