Problem Solver - Whirlpool WOC97ES0ES User Instructions

First try the solutions suggested here. If you need further assistance or more recommendations that may help you
avoid a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit
http://www.whirlpool.com/product_help. In Canada, visit http://www.whirlpool.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
PROBLEM POSSIBLE CAUSES AND/OR SOLUTIONS
Nothing will operate Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit
breaker. If the problem continues, call an electrician.
Is the appliance wired properly? See Installation Instructions.
Microwave oven will Is the door completely closed? Firmly close door.
not operate
Is the electronic oven control set correctly? See "Electronic Oven Controls" section.
On some models, is the Control Lock set? See "Feature Guide" section.
On combination oven models, is the lower oven self-cleaning? The upper oven will not work during
the lower oven Self-Cleaning Cycle.
Is the magnetron working properly? Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100%
cooking power. If water does not heat, call for service.
Microwave oven This is normal and occurs when the transformer in the magnetron cycles on.
makes humming
noise
Microwave oven This is normal and will not affect performance.
door looks wavy
Turntable will not Is the turntable properly in place? Make sure turntable is correct side up and is sitting securely
operate on the turntable support.
Is the turntable support operating properly? Remove turntable. Remove and clean turntable support
and rollers. Replace turntable support. Replace turntable. Place 1 cup (250 mL) of water on the turntable,
and then restart oven. If it still is not working, call for service. Do not operate the oven without turntable
and turntable support working properly.
Turntable rotates This is normal and depends on motor rotation at beginning of cycle.
in both directions
Display shows Is the display showing a letter followed by a number? Clear the display. See "Electronic Oven
messages Controls" section. If it reappears, call for service.
Display shows time Is the Timer in use? See "Electronic Oven Controls" section.
countdown, but is
not operating
Tones are not Are tones disabled? See "Electronic Oven Controls" section.
sounding
Fan stays on Depending on the temperature inside the microwave oven after a cooking cycle ends, the cooling fan may
after cooking continue to run for some time in order to cool the microwave oven. The turntable may also continue to
is completed rotate and the light may stay on during this time. This is normal. The door may be opened at any time
to add or remove food, and/or to start another cooking cycle.
Smoke is coming Some smoke is normal and occurs just as in conventional crisping.
from oven vent
during crisping
Sparking during This is normal and occurs as fat burns off from past cooking. Sparking will stop once fat is completely
crisping burned off.

PROBLEM SOLVER

In Canada:
16
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7