A Quick Look At The Features; Voice Features - Lucent Technologies Voice Terminal 8411 User Manual

A Quick Look at the Features

Here are brief descriptions of both voice features and display features that can be used with the
8411 voice terminal. Each description includes what each feature does and how you might want to
use it.
Note: You will automatically have the following features on your voice terminal: Conference,
Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and Normal Mode/the
Exit feature (labeled Exit on the voice terminal) among the display features. You may also be
able to use the Speakerphone or the Speaker feature. Check with your system manager to see
what other features you can use with the DEFINITY ECS Generic 1 or Generic 3 or System 75
switch.
Note: If you are using an 8411D voice terminal (which has a display), you may also be able to
use up to 12 other features accessed with the softkeys and display control buttons. These features
are in addition to the features administered on the call appearance/feature buttons on your voice
terminal. Check with your system manager to see which softkey features are available to you.

Voice Features

Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick and
easy dialing. Each number can be a complete or partial telephone number, an extension number,
or a trunk or feature access code. Abbreviated Dialing offers four possible types of lists —
personal, group, system, and enhanced, and you can have a total of three out of the four lists.
Numbers on a personal list are programmable by you; numbers on group lists are programmable
by the controller of the list; system lists are programmable only by the system manager. Use this
feature as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Check
with your system manager concerning what types of lists you have and how many of each list. If
your voice terminal is connected to a DEFINITY ECS G3V4 (or later), you can also program a
number on an Abbreviated Dialing button that is not stored on an AD list. This Automatic Dialing
button can be used for one-touch dialing of frequently called numbers.
Automatic Callback Sends you a special 3-burst ring indicating a previously busy or
unanswered extension you dialed is now available. Use to avoid constant redialing when you wish
to speak to someone who is frequently busy on the telephone or in and out of the office. Note:
You can use this feature only for extensions, not for outside numbers.
Bridging/Manual Exclusion Permits you to answer or join calls to someone else's extension
by pressing a bridged appearance button on your voice terminal. This button can be any call
appearance button labeled with another user's primary extension number, as assigned to you by
your system manager. Use to assist in handling calls for a designated coworker. Note: You can
use the Manual Exclusion feature to keep other users with whom you have a bridged call
appearance from listening in on an existing call.
Call Coverage/Consult Provides automatic redirection of certain calls to your voice terminal
for answering. (Your system manager determines which calls will be sent to you.) Use to answer
calls for other extensions for whom you provide coverage.
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