Troubleshooting - Lucent Technologies Voice Terminal 8411 User Manual

Problem
A feature doesn't work as
noted in this guide.
There are no feature access
codes written in the appro-
priate blanks in this guide.
Problem
There's no dial tone.

Troubleshooting

1
Reread the procedure and try again.
2
For many features you must lift the handset before you can use
the feature.
3
Check with your system manager to be sure this feature is
administered on your voice terminal.
4
You may have an older version of System 75; thus, some
features may operate differently from the procedures described
in this guide. Check the section below on "System 75 Version
Notes" for ways in which these features work differently.
See your system manager for a list of feature access codes for fea-
tures assigned to your voice terminal.
Then, write the codes in this guide.
1
Check with your system manager to be sure your voice
terminal is administered correctly.
2
Make sure the handset and line cords at your voice terminal are
securely connected at both ends.
3
Test
Press . If the red light next to
flashes rather than goes on steadily, the voice terminal is not
communicating with the PBX.
4
Find a working voice terminal of the same type as your own.
Unplug this voice terminal from its modular wall jack. Plug
your voice terminal into that jack and check if it gets dial tone.
5
If your voice terminal still does not work, plug the working
voice terminal (of the same type) into your modular wall jack.
If the working voice terminal has dial tone, your own voice
terminal is faulty. See your system manager.
Solution
Solution
Test
does not go on or
50