Pontiac Montana SV6 2007 Owner's Manual page 548

Scheduling Service Appointments
When your vehicle requires warranty service,
you should contact your dealer and request an
appointment. By scheduling a service appointment
and advising your service consultant of your
transportation needs, your dealer can help
minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can
be scheduled for service, unless, of course, the
problem is safety-related. If it is, please call your
dealership, let them know this, and ask for
instructions.
If the dealer requests that you simply drop the
vehicle off for service, you are urged to do so as
early in the work day as possible to allow for
the same day repair.
548
Transportation Options
Warranty service can generally be completed while
you wait. However, if you are unable to wait, GM
helps to minimize your inconvenience by providing
several transportation options. Depending on the
circumstances, your dealer can offer you one of the
following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation and participating dealers
can provide you with shuttle service to get you to
your destination with minimal interruption of your
daily schedule. This includes one-way or round trip
shuttle service within reasonable time and distance
parameters for the dealer's area.