Troubleshooting - Saeco XSMALL HD8644 User Manual

Problem
The machine does not turn
on.
Coffee is not hot enough.
No hot water or steam is
dispensed.
Espresso does not have
enough crema (see note).
The machine takes a long
time to warm up or the
amount of water dispensed
from the hot steam/hot
water wand is too small.
The brew group cannot be
removed.
The brew group cannot be
inserted.

TROUBLESHOOTING

This chapter summarizes the most common problems you could encoun-
ter with your machine. If you are unable to solve the problem with the
information below, visit www.saeco.com/support for a list of frequently
asked questions or contact the Philips Saeco hotline in your country. The
contact details can be found in the warranty booklet packed separately or
on www.saeco.com/support.
Possible Cause
The machine is not connected to
the power source.
The cups are cold.
The hole of the steam/hot water
wand is clogged.
Pannarello is dirty (if supplied).
The coffee blend is unsuitable,
the coffee is not freshly roasted or
the grind is too coarse.
The machine water circuit is ob-
structed by limescale build-up.
The brew group is out of place.
The coffee grounds drawer is
inserted.
The brew group is not in the off
position.
The gearbox is not in the correct
position.
ENGLISH
Solution
Connect the machine to the power
source.
Preheat the cups with hot water.
Clean the hole of the steam/hot
water wand using a pin.
Make sure that the machine is off
and has cooled down before per-
forming this operation.
Clean the Pannarello.
Change coffee blend or adjust the
ceramic coffee grinder as explained
in the "Adjusting the Ceramic Coffee
Grinder" section.
Descale the machine.
Turn on the machine. Close the ser-
vice door. The brew group automati-
cally returns to the correct position.
Remove the coffee grounds drawer
before removing the brew group.
Make sure that the brew group in
the off position, as described in
the "Weekly Cleaning of the Brew
Group" chapter.
Insert the drip tray and the coffee
grounds drawer. Close the service
door.
Turn on the machine without insert-
ing the brew group. The gearbox re-
turns to the correct position. Turn off
the machine and reinsert the brew
group as described in the "Weekly
Cleaning of the Brew Group" chapter
43