General Maintenance; Troubleshooting; After Sales Service - Dimplex Westcott 5 WST5SE User Manual

Clean burn stove
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DO NOT OVER FIRE.
It is possible to fire the stove beyond its design capacity. This could
damage the stove, so watch for signs of over firing. If any part of
the stove starts to glow red, the stove is in an over fire situation
and the controls should be adjusted accordingly to reduce air
intake. Never leave the stove unattended for long periods without
adjusting the controls to a safe setting. Careful air supply control
should be exercised at all times.
Warning - Fume Emissions
Properly installed and operated, this appliance will not emit fumes.
Occasional fumes may occur if the door is open when de-ashing
and refuelling. Persistent fume emission must not be tolerated. If
fume emission does persist, then the following immediate action
must be taken:
1. Open doors and windows to ventilate the room.
2. Let the fire out, or eject and safely dispose of fuel from the
appliance.
3. When the stove has cooled, check for chimney flue blockage
and clean if required.
4. Do not attempt to relight the fire until the cause has been
identified. If necessary seek professional advice.

General Maintenance

Baffle Plate: This should be removed at least once a month to
prevent any build up of soot or ash, which could lead to blocked flue
ways and dangerous fume emission. If the baffle plate is removed
the chimney/flueway can be swept through the appliance.
Stove Body: The stove is finished with a heat resistant paint and
this can be cleaned with a soft brush. Do not clean while the stove
is hot, wait until it has cooled down. The finish can be renovated
with a suitable brand of paint.
Glass Panels: Clean the glass panels when cool with a proprietary
glass cleaner. Highly abrasive substances should be avoided as
these can scratch the glass and make subsequent cleaning more
difficult. Wet logs on heated glass, a badly aimed poker or heavy
slamming of the doors could crack the glass panels. The glass will
not fracture from heat.
Chimney: Check your chimney each year before starting to use
your stove for the winter. Birds may have nested in the chimney or
masonry may have cracked. Both chimney and flue pipe must be
swept at least once a year by a Qualified Chimney Sweep.

Troubleshooting

1. Poor heat output
a. Stove too small for room: Seek advice from a Qualified Heating
Engineer as to (kW) output required for the room size. As a
guideline the volume of the room in cubic feet divided by 500;
e.g. room 15'x15'x8' would require 3.6kW approx.
b. Chimney and/or flue pipe restricted, room ventilation restricted:
On installation these should have been checked but regular
maintenance is necessary as conditions can change; e.g. soot
build up, birds nesting, masonry fall, dust build up or furniture
blocking vents.
c. Poor quality fuel: Only burn dry seasoned timber, soft woods
have a lower heat output than hard woods per hour. Solid
fuels vary in heat value; check with your coal merchant as to
suitability.
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2. Dirty Glass Panel
a. Generally caused by poor fuel quality, see (1c)
b. Use secondary air slide (Airwash) for glass panel
c. Fire burning too low, open air vents on stove to create hot fire;
this may 'burn' glass clean.
d. If glass requires cleaning use glass cleaner recommended by
your supplier; only use glass cleaner on cold glass. DO NOT
USE any abrasives or scrapers as these will scratch glass and
increase future tar build up making it harder to clean.
3. Unburnt Fuel in Firebox
Insufficient air reaching fuel. Open primary air slide, this will supply
combustion air to burn fuel fully (unless it has reached a 'point of
return'). Check if the ash pan is full and empty if required. De-ash
with the riddler to make sure the grate is not blocked and check
for jammed clinker or nails when the fire is out and the stove has
cooled.
4. Smoke and Fumes Entering Room
These are very dangerous and must NOT be tolerated. Open
window and allow fire to burn out. Seek expert advice immediately.
DO NOT USE stove until the problem is solved.
5. Chimney Fire
Identified by loud roaring sounds, dense smoke and sparks emitting
from chimney.
1) Raise the alarm to let others in the house know.
2) Call the Fire Brigade.
3) If possible, shut down the air supply by closing air vents and
DO NOT open the stove door.
4) If possible, move back any furniture, rugs or other items that
could catch fire.
5) Retire to a safe distance from the house until the fire has gone
out and it is safe to return.
Regular chimney maintenance will prevent chimney fires. Seek
advice from a Qualified Chimney Sweep. Chimneys must be
checked annually.

After Sales Service

Your Dimplex Stove is guaranteed against defects arising from
faulty manufacture for 1 year subject to the following conditions.
Failure to comply with these conditions will invalidate the
gaurantee:
The receipt must be kept as proof of purchase.
Your Dimplex stove must be installed by suitably qualified
individual (HETAS Engineer or equivalent) and upon
installation a Certificate of Compliance must be presented.
The guarantee is 1 year from date of purchase.
The guarantee does not cover parts that are deemed to be
replacable through normal usage of the stove. These include:
glass panels, rope seals, bottom grate or firebars, ashpan,
firebricks, cast iron liners, riddling lever, baffle plate, log
guard.
Only genuine Dimplex spare parts should be used. Parts that
may need occasional replacement are: firebricks, ashpan, fire
grate, log guard.
Should you require after sales service or should you need to
purchase any spares, please contact the retailer from whom the
appliance was purchased. Please do not return a faulty product
to us in the first instance as this may result in loss or damage and
delay in providing you with a satisfactory service. Please retain
your receipt as proof of purchase.
UK

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