HP ProLiant DL380 Gen9 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Server
  5. ProLiant DL380 Gen9
  6. Maintenance and service manual

HP ProLiant DL380 Gen9 Maintenance And Service Manual

Hide thumbs Also See for ProLiant DL380 Gen9:
Table of Contents

Advertisement

Quick Links

See also: Maintenance and Service Manual , User Manual
HP ProLiant DL380 Gen9 Server
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and
software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in
recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 768831-003
March 2015
Edition: 3

Advertisement

Table of Contents
loading

Related Manuals for HP ProLiant DL380 Gen9

Summary of Contents for HP ProLiant DL380 Gen9

  • Page 1 This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 © Copyright 2014, 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Drive blank ..............................38 Hot-plug drive ............................38 Power supply blank ............................ 39 AC power supply ............................39 HP 750W Flex Slot Hot Plug Battery Backup Module ..................40 Optical drive ............................. 41 Hot-plug fan............................... 43 Fan cage ..............................44 FlexibleLOM ..............................
  • Page 4 Front panel LEDs and buttons ........................102 UID button functionality ........................103 Power fault LEDs ..........................104 Access the optional HP Systems Insight Display ................... 104 Systems Insight Display LEDs ........................105 Systems Insight Display LED combinations ....................105 Rear panel components ..........................107 Rear panel LEDs ............................
  • Page 5 HP 500W Flex Slot Platinum Hot-plug Power Supply ................120 HP 800W Flex Slot Platinum Hot-plug Power Supply ................120 HP 1400W Flex Slot Platinum Plus Hot-plug Power Supply ..............121 Acronyms and abbreviations ...................... 122 Documentation feedback ......................125 Index ............................

  • Page 6: Customer Self Repair

    HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
  • Page 7 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 8 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 9 Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
  • Page 10 HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 11 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 12 No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...
  • Page 15 Customer self repair 15...

  • Page 16: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components HP continually improves and changes product parts. For complete and current supported parts information, see the HP PartSurfer website (http://partsurfer.hp.com). Item Description Spare part number Customer self repair (on page 6) Access panel 777292-001 Mandatory...
  • Page 17 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 18 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 19 Illustrated parts catalog 19...

  • Page 20: System Components

    System components HP continually improves and changes product parts. For complete and current supported parts information, see the HP PartSurfer website (http://partsurfer.hp.com). Item Description Spare part Customer self repair (on number page 6) DIMMs — — a) 8-GB, 1Rx4, PC4-2133R...
  • Page 21 800 W, Flex Slot Universal* 754379-001 Mandatory e) 800 W, Flex Slot –48Vdc* 754382-001 Mandatory f) 1400 W, Flex Slot Platinum* 754383-001 Mandatory HP 750W Flex Slot Hot-Plug Battery Backup Module* 754380-001 Mandatory System I/O board assembly 801939-001 Optional FlexibleLOM adapters — —...
  • Page 22 Item Description Spare part Customer self repair (on number page 6) h) 1-TB, SAS, LFF, 7,200-rpm, 6G* 653947-001 Mandatory i) 1.2-TB, SAS, SFF, 10,000-rpm, 6G* 718292-001 Mandatory j) 2 -TB, SAS, SFF, 7,200-rpm, 6G* 653948-001 Mandatory k) 3 -TB, SAS, LFF, 7,200-rpm, 6G* 653959-001 Mandatory l) 6-TB, SAS, LFF, 7,200-rpm, 6G*...
  • Page 23 736859-001 Optional d) HP NVIDIA Tesla K40C 124GB GPU* 766915-001 Optional e) HP NVIDIA GRID K1 Quad GPU* 788358-001 Optional f) HP NVIDIA GRID K2 RAF PCIe GPU* 756822-001 Optional Bezel ear — — a) Location discovery services ear* 787630-001...
  • Page 24 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 25 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 26 Illustrated parts catalog 26...

  • Page 27: Removal And Replacement Procedures

    Extend the server from the rack (on page 28). If you are performing service procedures in an HP, Compaq branded, telco, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.

  • Page 28: Extend The Server From The Rack

    The sliding rails could pinch your fingers. Remove the server from the rack To remove the server from an HP, Compaq branded, telco, or third-party rack: Power down the server (on page 27).

  • Page 29: Access The Product Rear Panel

    Open the cable management arm. The cable management arm can be right-mounted or left-mounted. Access the optional HP Systems Insight Display To access a pop-out HP Systems Insight Display on models with this option installed: Press and release the panel.

  • Page 30: Release The Full-Length Expansion Board Retainer

    After the display fully ejects, rotate the display to view the LEDs. Release the full-length expansion board retainer To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server.

  • Page 31: Safety Considerations

    Release the full-length expansion board retainer. To replace the component, reverse the removal procedure. Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.

  • Page 32: Server Warnings And Cautions

    This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. This symbol on an RJ-45 receptacle indicates a network interface connection.

  • Page 33: Air Baffle

    WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

  • Page 34: Pcie Riser Blank

    Remove the air baffle. To replace the component, reverse the removal procedure. PCIe riser blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. To remove the component: Power down the server (on page 27).

  • Page 35: Primary Pcie Riser Cage

    Remove the PCIe riser blank. To replace the component, reverse the removal procedure. Primary PCIe riser cage WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power.

  • Page 36: Secondary Pcie Riser Cage

    Remove the PCIe riser cage. To replace the component, reverse the removal procedure. Secondary PCIe riser cage WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power.

  • Page 37: Pcie Riser Board

    Remove the secondary PCIe riser cage. To replace the component, reverse the removal procedure. PCIe riser board To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 28).

  • Page 38: Drive Blank

    Remove the PCIe riser board. To replace the component, reverse the removal procedure. Drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: Remove the drive blank.

  • Page 39: Power Supply Blank

    Remove the drive. To replace the component, reverse the removal procedure. Power supply blank Remove the component as indicated. To replace the component, reverse the removal procedure. AC power supply CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 40: Hp 750W Flex Slot Hot Plug Battery Backup Module

    To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it. To replace the component, reverse the removal procedure. HP 750W Flex Slot Hot Plug Battery Backup Module CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 41: Optical Drive

    Optical drive To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 28). Remove the server from the rack (on page 28).
  • Page 42 Remove the optical drive. Remove the optical drive bracket, for use with the replacement optical drive. Removal and replacement procedures 42...

  • Page 43: Hot-Plug Fan

    Before replacing the component, install the optical drive bracket, retained from the optical drive you are replacing. To replace the component, reverse the removal procedure. Hot-plug fan To remove the component: Extend the server from the rack (on page 28). Remove the access panel ("Access panel"...

  • Page 44: Fan Cage

    Remove the fan. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. IMPORTANT: For optimum cooling, install fans in all primary fan locations. For more information, refer to the fan locations table ("Hot-plug fans"...

  • Page 45: Flexiblelom

    Remove the fan cage. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. IMPORTANT: For optimum cooling, install fans in all primary fan locations.

  • Page 46: 8-Sff Drive Cage

    Remove the FlexibleLOM. To replace the component, reverse the removal procedure. 8-SFF drive cage To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 28).

  • Page 47: 3-Lff Rear Drive Cage

    Remove the drive cage. To replace the component, reverse the removal procedure. 3-LFF rear drive cage To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 28).

  • Page 48: 2-Sff Rear Drive Cage

    Remove the drive cage. To replace the component, reverse the removal procedure. 2-SFF rear drive cage To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 28).

  • Page 49: 2-Sff Front Drive Cage

    Remove the drive cage. To replace the component, reverse the removal procedure. 2-SFF front drive cage To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 28).

  • Page 50: Universal Media Bay

    Remove the drive cage. To replace the component, reverse the removal procedure. Universal media bay To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 28).

  • Page 51: 8-Sff Drive Backplane

    Remove the universal media bay. To replace the component, reverse the removal procedure. 8-SFF drive backplane To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 28).

  • Page 52: 2-Sff Rear Drive Backplane

    Remove the drive backplane. To replace the component, reverse the removal procedure. 2-SFF rear drive backplane To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 28).

  • Page 53: 12-Lff Drive Backplane

    Remove the drive backplane. To replace the component, reverse the removal procedure. 12-LFF drive backplane To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 28).

  • Page 54: 4-Lff Drive Backplane

    Remove the drive backplane. To replace the component, reverse the removal procedure. 4-LFF drive backplane To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 28).

  • Page 55: 3-Lff Rear Drive Backplane

    Remove the drive backplane. To replace the component, reverse the removal procedure. 3-LFF rear drive backplane To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 28).

  • Page 56: Systems Insight Display

    Remove the drive backplane. To replace the component, reverse the removal procedure. Systems Insight Display To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 28).

  • Page 57: Expansion Slot Blanks

    Remove the screw securing the Systems Insight Display, and then remove the Systems Insight Display. To replace the component, reverse the removal procedure. Expansion slot blanks WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server.

  • Page 58: Expansion Boards

    Primary PCIe riser cage Optional primary PCIe riser cage Secondary PCIe riser cage To replace the component, reverse the removal procedure. Expansion boards Full length expansion board WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server.

  • Page 59: Half-Length Expansion Board

    To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Disconnect any external cables that are connected to the expansion board. Do one of the following: Extend the server from the rack (on page 28).

  • Page 60: M.2 Ssd Enablement Board

    Disconnect each power cord from the power source. Disconnect each power cord from the server. Disconnect any external cables that are connected to the expansion board. Do one of the following: Extend the server from the rack (on page 28). Remove the server from the rack (on page 28).

  • Page 61: Heatsink

    3-slot riser cage 2-slot riser cage To replace the component, reverse the removal procedure. If you are not replacing the enablement board, install the screw back into the PCIe riser cage before installing the PCIe riser cage back into the server. Heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the...
  • Page 62 Extend the server from the rack (on page 28). Remove the server from the rack (on page 28). Remove the access panel ("Access panel" on page 32). Remove the air baffle ("Air baffle" on page 33). Remove the heatsink. To replace the component: Remove the thermal interface protective cover from the heatsink.

  • Page 63: Processor

    1866MHz, or 2133MHz. To remove the component: Update the system ROM. Locate and download the latest ROM version from the HP website (http://www.hp.com/support). Follow the instructions on the website to update the system ROM. Power down the server (on page 27).
  • Page 64 Remove the server from the rack (on page 28). Remove the access panel ("Access panel" on page 32). Remove the heatsink ("Heatsink" on page 61). Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket.
  • Page 65 Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.

  • Page 66: Dimms

    Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. Align and install the heatsink. Install the access panel ("Access panel" on page 32). DIMMs IMPORTANT: This server does not support mixing RDIMMs and UDIMMs.

  • Page 67: Hp Smart Storage Battery

    33). Remove the DIMM. To replace the component, reverse the removal procedure. For DIMM configuration information, see the server user guide. HP Smart Storage Battery To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source.

  • Page 68: Hp Flexible Smart Array Controller

    To replace the component, reverse the removal procedure. HP Flexible Smart Array Controller CAUTION: HP recommends performing a complete backup of all server data before performing a controller or adapter installation or removal. To remove the component: Power down the server (on page 27).

  • Page 69: System Battery

    Remove the controller. To replace the component, reverse the removal procedure. System battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 70: System Board

    Remove the battery. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. System board To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source.
  • Page 71 Remove the system board, using the handle to lift it out of the chassis. To replace the component: Install the spare system board. Removal and replacement procedures 71...
  • Page 72 Open each of the processor locking levers in the order indicated in the following illustration, and then open the processor retaining bracket. Remove the clear processor socket cover. Retain the processor socket cover for future use. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts.
  • Page 73 Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. Close the processor retaining bracket.
  • Page 74 Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. Install the processor socket cover onto the processor socket of the failed system board. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab.
  • Page 75 Install the heatsink. IMPORTANT: Install all components with the same configuration that was used on the failed system board. Install all components removed from the failed system board. Install the access panel. Install the power supplies ("AC power supply" on page 39). Power up the server.

  • Page 76: Hp Trusted Platform Module

    If you suspect a TPM board failure, leave the TPM installed and remove the system board ("System board" on page 70). Contact an HP authorized service provider for a replacement system board and TPM board. Removal and replacement procedures 76...

  • Page 77: Cabling

    Cabling Two-bay SFF drive cage option cabling 2 SFF drive bay option rear installation Connect the power cable: • Single cable connection with 12 LFF drive configuration in the front Cabling 77...
  • Page 78 • Y cable connection with 24 SFF drive configuration in front Connect the data cable: • Connected to the onboard x4 SATA connector Cabling 78...
  • Page 79 • Connected to the x2 SATA port and optical disk drive connector • Connected to a PCI expansion board Cabling 79...
  • Page 80 • Connected to a PCI expansion board and the 12 LFF drive backplane • Connected to an HP 12G SAS Expander Card Cabling 80...

  • Page 81: Three-Bay Lff Rear Drive Cage Cabling

    Three-bay LFF rear drive cage cabling Connect the power cable. Connect the data cable: • Connected to onboard SATA connectors Cabling 81...
  • Page 82 • Connected to a PCI expansion board • Connected to a PCI expansion board and the 12 LFF drive backplane Cabling 82...

  • Page 83: Eight-Bay Sff Front Drive Cage Cabling

    • Connected to an HP 12G SAS Expander Card Eight-bay SFF front drive cage cabling Bay 1 installation Connect the power cable: • Single cable connection Cabling 83...
  • Page 84 • Y cable connection if the two-bay SFF drive cage option is installed in the rear bay Connect the data cable: Cabling 84...
  • Page 85 • Connected to a PCI expansion board Cabling 85...
  • Page 86 • Connected to an HP 12G SAS Expander Card Bay 2 installation Cabling 86...
  • Page 87 Connect the power cable. Connect the data cable: • Connected to a PCI expansion board Cabling 87...
  • Page 88 • Connected to an HP 12G SAS Expander Card Cabling 88...

  • Page 89: Universal Media Bay Cabling

    Universal media bay cabling Connect the VGA cable to the optional VGA connector. Connect the USB cable to the front dual internal USB 3.0 connector. Cabling 89...

  • Page 90: 150W Pcie Power Cable Option

    Connect the SATA optical drive cable to the front optical disk drive connector. 150W PCIe power cable option CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI expansion cage. M.2 SSD Enablement Board option cabling The M.2 SSD enablement board option is supported in both the primary and the secondary PCI riser cage.
  • Page 91 • Primary PCI riser cage • Secondary PCI riser cage Cabling 91...

  • Page 92: Diagnostic Tools

    QuickSpecs on the HP website (http://www.hp.com/go/qs). HP iLO The iLO 4 subsystem is a standard component of HP ProLiant servers that simplifies initial server setup, server health monitoring, power and thermal optimization, and remote server administration. The iLO 4 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface.

  • Page 93: Active Health System

    HP Active Health System does not parse or change operating system data from third-party error event log activities, such as content created or passed through by the operating system. The data that is collected is managed according to the HP Data Privacy policy. For more information see the HP website (http://www.hp.com/go/privacy).

  • Page 94: Integrated Management Log

    • From within HP Insight Diagnostics (on page 96) HP UEFI System Utilities The HP UEFI System Utilities is embedded in the system ROM. The UEFI System Utilities enable you to perform a wide range of configuration activities, including: •...

  • Page 95: Embedded Diagnostics Option

    Embedded Diagnostics option The system BIOS in all HP ProLiant Gen9 servers includes an Embedded Diagnostics option in the ROM. The Embedded Diagnostics option can run comprehensive diagnostics of the server hardware, including processors, memory, drives, and other server components.

  • Page 96: Hp Insight Diagnostics

    USB support HP servers support both USB 2.0 ports and USB 3.0 ports. Both types of ports support installing all types of USB devices (USB 1.0, USB 2.0, and USB 3.0), but may run at lower speeds in specific situations: •...

  • Page 97: External Usb Functionality

    Gen8 servers, HP SSA replaces ACU with an enhanced GUI and additional configuration features. HP SSA exists in three interface formats: the HP SSA GUI, the HP SSA CLI, and HP SSA Scripting. Although all formats provide support for configuration tasks, some of the advanced tasks are available in only one format.

  • Page 98: Automatic Server Recovery

    ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (does not apply to HP ProLiant DL980 Servers), or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer.

  • Page 99: Troubleshooting

    • Simplified Chinese (http://www.hp.com/support/Gen9_TSG_zh_cn) The HP ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language: •...

  • Page 100: Component Identification

    Component identification Front panel components • SFF model (8-drive) Item Description Bay 1 (optional drives or universal media bay) Bay 2 (optional drives) Fixed drive bays Front USB 3.0 connector Serial label pull tab • SFF model (24-drive) Item Description Bay 1 Bay 2 Bay 3, fixed drive bay...
  • Page 101 • LFF model (12-drive) Item Description Drive bays 1-12 • LFF model (4-drive) Item Description Drive bays Component identification 101...

  • Page 102: Front Panel Leds And Buttons

    Front panel LEDs and buttons • SFF front panel LEDs and button Item Description Status Power On/Standby button Solid green = System on and system power LED* Flashing green (1 Hz/cycle per sec) = Performing power on sequence Solid amber = System in standby Off = No power present** Health LED* Solid green = Normal...

  • Page 103: Uid Button Functionality

    UID button functionality The UID button can be used to display the HP ProLiant Pre-boot Health Summary when the server will not power on. For more information, see the HP iLO 4 User Guide on the HP website (http://www.hp.com/go/ilo/docs).

  • Page 104: Power Fault Leds

    Power supply Access the optional HP Systems Insight Display To access a pop-out HP Systems Insight Display on models with this option installed: Press and release the panel. After the display fully ejects, rotate the display to view the LEDs.

  • Page 105: Systems Insight Display Leds

    Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with the access panel installed. Item Description Status NIC link/activity Off = No link to network. If the power is off, view the rear panel RJ-45 LEDs for status ("Rear panel...
  • Page 106 Health LED Status Systems Insight Display System power LED and color Amber One or more of the following conditions may Processor (amber) exist: • Processor in socket X has failed. • Processor X is not installed in the socket. • Processor X is unsupported.

  • Page 107: Rear Panel Components

    Rear panel components Item Description PCIe slots 1–3 (top to bottom) Optional PCIe slots 4–6 (top to bottom)* Optional serial port Power supply 1 (PS1) Power supply 2 (PS2) Video connector 1Gb RJ-45 port 4 1Gb RJ-45 port 3 1Gb RJ-45 port 2 1Gb RJ-45 port 1 iLO connector USB 3.0 connectors...

  • Page 108: Flex Slot Battery Backup Module Leds And Buttons

    Item Description Status Green = Network link NIC activity LED Off = No network activity Solid green = Link to network Flashing green = Network activity Power supply 2 Off = System is off or power supply has failed. Solid green = Normal Power supply 1 Off = System is off or power supply has failed.

  • Page 109: Non-Hot-Plug Pci Riser Board Slot Definitions

    Auxiliary path A/B protection Flashing red FSBBU fault or other protections Solid red For more information about the FSBBU module, see "HP 750W Flex Slot Hot Plug Battery Backup Module (on page 40)." Non-hot-plug PCI riser board slot definitions •...

  • Page 110: System Board Components

    • FL/FH denotes full-length, full-height. HL/FH denotes half-length, full-height. System board components Item Description FlexibleLOM connector Primary (processor 1) PCI riser connector Optical front VGA/USB 2.0 connector x4 SATA port 1 x4 SATA port 2 Backplane presence detect connector Component identification 110...

  • Page 111: System Maintenance Switch

    Description Optical/SATA port 5 SATA port 4 Front power/USB 3.0 connector Drive backplane power connector HP Smart Storage Battery connector Optional Location Discovery Services connector Micro SD card slot Dual internal USB 3.0 connector Smart Array/HBA connector Secondary processor (processor 2) PCI riser connector...

  • Page 112: Nmi Functionality

    IMPORTANT: Before using the S7 switch to change to Legacy BIOS Boot Mode, be sure the HP Dynamic Smart Array B140i Controller is disabled. Do not use the B140i controller when the server is in Legacy BIOS Boot Mode. NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms.
  • Page 113 To avoid damage to the equipment, do not operate the server for extended periods of time if the server does not have the optimal number of fans installed. Although the server might boot, HP does not recommend operating the server without the required fans installed and operating.

  • Page 114: Sas And Sata Device Numbers

    • At POST and in the OS, iLO 4 performs an orderly shutdown if a cautionary temperature level is detected. If the server hardware detects a critical temperature level before an orderly shutdown occurs, the server performs an immediate shutdown. •...
  • Page 115 • Optional SFF 16-device bay numbering with SAS expander solution used • Optional 24 SFF device bay numbering • Optional 24 SFF device bay numbering with SAS expander solution used • LFF 12-device bay numbering Component identification 115...
  • Page 116 • LFF 12-device bay number with 2-bay rear SAS expander solution used • LFF 12-device bay number with 3-bay rear SAS expander solution used • LFF 4-device bay numbering Component identification 116...

  • Page 117: Hot-Plug Drive Led Definitions

    Hot-plug drive LED definitions Item Status Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. Activity ring Rotating green Drive activity No drive activity Do not remove Solid white Do not remove the drive.

  • Page 118: Specifications

    40°C to 45°C (104°F to 113°F) at sea level with an altitude derating of 1.0°C per every 125 m (1.8°F per every 410 ft) above 900 m (2953 ft) to a maximum of 3048 m (10,000 ft). The approved hardware configurations for this system are listed on the HP website (http://www.hp.com/servers/ASHRAE).

  • Page 119: Power Supply Specifications

    HP 500W Flex Slot Platinum Hot-plug Power Supply (on page 120) • HP 800W Flex Slot Platinum Hot-plug Power Supply (on page 120) • HP 1400W Flex Slot Platinum Plus Hot-plug Power Supply (on page 121) For detailed power supply specifications, see the HP website (http://www.hp.com/go/proliant/powersupply). Specifications 119...

  • Page 120: Hp 500W Flex Slot Platinum Hot-Plug Power Supply

    HP 500W Flex Slot Platinum Hot-plug Power Supply Specification Value Input requirements 100 to 127 VAC Rated input voltage 200 to 240 VAC 240 VDC for China only 50 Hz to 60 Hz Rated input frequency Not applicable to 240 VDC 5.8 A at 100 VAC...

  • Page 121: Hp 1400W Flex Slot Platinum Plus Hot-Plug Power Supply

    Maximum peak power input 800 W at 200 VAC to 240 VAC input 800 W at 240 VDC input for China only HP 1400W Flex Slot Platinum Plus Hot-plug Power Supply Specification Value Input requirements 200 to 240 VAC Rated input voltage...

  • Page 122: Acronyms And Abbreviations

    Automatic Server Recovery certificate signing request fourteen data rate FlexibleLOM for rack servers FSBBU Flex slot battery backup graphics processing unit host bus adapter HP SIM HP Systems Insight Manager HP SSA HP Smart Storage Administrator Acronyms and abbreviations 122...
  • Page 123 Integrated Lights-Out Integrated Management Log large form factor NAND Not AND nonmaskable interrupt NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power-On Self Test RBSU ROM-Based Setup Utility RSOC relative state of change serial attached SCSI SATA serial ATA Secure Digital single-ended Acronyms and abbreviations 123...
  • Page 124 Systems Insight Manager HP Service Pack for ProLiant solid-state drive serial, USB, video Trusted Platform Module UEFI Unified Extensible Firmware Interface unit identification universal serial bus voltage direct-current Acronyms and abbreviations 124...

  • Page 125: Documentation Feedback

    Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 126: Index

    Index 150W PCIe power cable 88 device numbers 112 diagnostic tools 90, 93, 94, 96 diagnostics utility 94 DIMM slot locations 110 AC power supply 38, 118, 119 DIMMs 64, 110 access panel 32 drive air baffle 37 Active Health System 91 drive backplane 49, 51, 52 air baffle 33 drive blank 37...
  • Page 127 HP Insight Diagnostics 94 optical drive 40, 98 HP Insight Remote Support software 94 HP ProLiant Pre-boot Health Summary 91 HP SIM (HP Systems Insight Manager) 92, 94 HP Smart Storage Battery 65 part numbers 16 HP Systems Insight Manager (SIM) 92, 94...
  • Page 128 rear drive cage 45, 46 rear panel components 105 UEFI System Utilities 92 rear panel LEDs 105 UID button 101 rear panel, accessing 29 UID button functionality 101 re-entering the server serial number 93 universal media bay 48, 87 removal and replacement procedures 27 USB connector 98 removing server from rack 28 USB support 94...

Table of Contents