HP ProLiant DL380 Gen9 Server User Manual
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HP ProLiant DL380 Gen9 Server User Manual

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HP ProLiant DL380 Gen9 Server

User Guide

Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 768830-001
September 2014
Edition: 1

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Summary of Contents for HP ProLiant DL380 Gen9 Server

  • Page 1: User Guide

    User Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
  • Page 2 © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Front panel components ..........................7 Front panel LEDs and buttons ......................... 9 Power fault LEDs ..........................10 Access the optional HP Systems Insight Display ..................... 11 Systems Insight Display LEDs ........................12 Systems Insight Display LED combinations ..................... 12 Rear panel components ..........................14 Rear panel LEDs ............................
  • Page 4 Systems Insight Display power switch module option ..................93 Location Discovery Services ear option ......................96 FlexibleLOM option ............................ 98 HP 12G SAS Expander Card ........................100 HP Flexible Smart Array Controller ......................107 HP Smart Storage Battery .......................... 108 High performance fan option ........................
  • Page 5 Drivers ............................140 Software and firmware ........................141 Version control ..........................141 HP operating systems and virtualization software support for ProLiant servers ........141 HP Technology Service Portfolio ....................... 141 Change control and proactive notification ..................142 Troubleshooting ........................143 Troubleshooting resources .........................
  • Page 6 HP 1400W Flex Slot Platinum Plus Hot-plug Power Supply ..............152 Support and other resources ...................... 153 Before you contact HP ..........................153 HP contact information ..........................153 Customer Self Repair ..........................153 Acronyms and abbreviations ...................... 161 Documentation feedback ......................164 Index ............................

  • Page 7: Component Identification

    Component identification Front panel components • SFF model (8-drive) Item Description Bay 1 (optional drives or optical drive, video, USB) Bay 2 (optional drives) Fixed drive bays Front USB 3.0 connector Serial label pull tab • SFF model (24-drive) Item Description Bay 1 Bay 2...
  • Page 8 • LFF model (12-drive) Item Description Drive bays 1-12 • LFF model (4-drive) Item Description Drive bays Component identification 8...

  • Page 9: Front Panel Leds And Buttons

    Front panel LEDs and buttons • SFF front panel LEDs and button Item Description Status Power On/Standby button Solid green = System on and system power LED* Flashing green (1 Hz/cycle per sec) = Performing power on sequence Solid amber = System in standby Off = No power present** Health LED* Solid green = Normal...

  • Page 10: Power Fault Leds

    • LFF LEDs and button Item Description Status Health LED* Solid green = Normal Flashing green (1 Hz/cycle per sec) = iLO is rebooting Flashing amber = System degraded Flashing red (1 Hz/cycle per sec) = System critical** Power On/Standby button Solid green = System on and system power LED* Flashing green (1 Hz/cycle per sec) = Performing power on sequence...

  • Page 11: Access The Optional Hp Systems Insight Display

    Power supply Access the optional HP Systems Insight Display To access a pop-out HP Systems Insight Display on models with this option installed: Press and release the panel. After the display fully ejects, rotate the display to view the LEDs.

  • Page 12: Systems Insight Display Leds

    Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with the access panel installed. Item Description Status NIC link/activity Off = No link to network. If the power is off, view the rear panel RJ-45 LEDs for status ("Rear panel...
  • Page 13 Health LED Status Systems Insight Display System power LED and color Amber One or more of the following conditions may Processor (amber) exist: • Processor in socket X has failed. • Processor X is not installed in the socket. • Processor X is unsupported.

  • Page 14: Rear Panel Components

    Rear panel components Item Description PCIe slots 1–3 (top to bottom) Optional PCIe slots 4–6 (top to bottom)* Optional serial port Power supply 1 (PS1) Power supply 2 (PS2) Video connector 1Gb RJ-45 port 4 1Gb RJ-45 port 3 1Gb RJ-45 port 2 1Gb RJ-45 port 1 iLO connector USB 3.0 connectors...

  • Page 15: Non-Hot-Plug Pci Riser Board Slot Definitions

    Item Description Status Green = Network link NIC activity LED Off = No network activity Solid green = Link to network Flashing green = Network activity Power supply 2 Off = System is off or power supply has failed. Solid green = Normal Power supply 1 Off = System is off or power supply has failed.

  • Page 16: System Board Components

    Backplane presence detect connector Optical/SATA port 5 SATA port 4 Front power/USB 3.0 connector Drive backplane power connector HP Smart Storage Battery connector Optional Location Discovery Services connector Micro SD card slot Dual internal USB 3.0 connector Smart Array/HBA connector...

  • Page 17: System Maintenance Switch

    IMPORTANT: Before using the S7 switch to change to Legacy BIOS Boot Mode, be sure the HP Dynamic Smart Array B140i Controller is disabled. Do not use the B140i controller when the server is in Legacy BIOS Boot Mode.

  • Page 18: Dimm Slot Locations

    To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can use the iLO Virtual NMI feature. For more information, see the HP website (http://www.hp.com/support/NMI). DIMM slot locations DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the letter assignments for population guidelines.
  • Page 19 • SFF 8-device bay numbering with SAS expander solution used • Optional SFF 16-device bay numbering • Optional SFF 16-device bay numbering with SAS expander solution used • Optional 24 SFF device bay numbering Component identification 19...
  • Page 20 • Optional 24 SFF device bay numbering with SAS expander solution used • LFF 12-device bay numbering • LFF 12-device bay number with 2-bay rear SAS expander solution used Component identification 20...

  • Page 21: Hot-Plug Drive Led Definitions

    • LFF 12-device bay number with 3-bay rear SAS expander solution used • LFF 4-device bay numbering Hot-plug drive LED definitions Item Status Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. Activity ring Rotating green Drive activity...

  • Page 22: Hot-Plug Fans

    To avoid damage to the equipment, do not operate the server for extended periods of time if the server does not have the optimal number of fans installed. Although the server might boot, HP does not recommend operating the server without the required fans installed and operating.
  • Page 23 • At POST and in the OS, HP iLO performs an orderly shutdown if a cautionary temperature level is detected. If the server hardware detects a critical temperature level before an orderly shutdown occurs, the server performs an immediate shutdown.

  • Page 24: Operations

    If an application stops responding, you can use this method to force a shutdown. • Use a virtual power button selection through HP iLO. This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode.

  • Page 25: Remove The Server From The Rack

    The sliding rails could pinch your fingers. Remove the server from the rack To remove the server from an HP, Compaq branded, telco, or third-party rack: Power down the server (on page 24).

  • Page 26: Install The Access Panel

    Install the access panel Place the access panel on top of the server with the hood latch open. Allow the panel to extend past the rear of the server approximately 1.25 cm (0.5 in). Push down on the hood latch. The access panel slides to a closed position. Tighten the security screw on the hood latch.

  • Page 27: Remove The Fan Cage

    Open the cable management arm. The cable management arm can be right-mounted or left-mounted. Remove the fan cage To remove the component: Power down the server (on page 24). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server.

  • Page 28: Remove The Hot-Plug Fan

    CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. IMPORTANT: For optimum cooling, install fans in all primary fan locations. For more information, refer to the fan locations table ("Hot-plug fans"...

  • Page 29: Install The Pci Riser Cage

    Power down the server (on page 24). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 24). Remove the server from the rack (on page 25). Remove the access panel (on page 25).

  • Page 30: Secure The Full-Length Expansion Board Retainer

    Install the PCI riser cage. Install the access panel (on page 26). Install the server into the rack ("Installing the server into the rack" on page 36). Connect each power cord to the server. Connect each power cord to the power source. Power up the server (on page 24).

  • Page 31: Remove The Air Baffle

    Secure the full-length expansion board retainer. Install the access panel (on page 26). Install the server into the rack ("Installing the server into the rack" on page 36). Connect each power cord to the server. Connect each power cord to the power source. Power up the server (on page 24).
  • Page 32 Remove the air baffle. Operations 32...

  • Page 33: Setup

    Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

  • Page 34: Temperature Requirements

    HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

  • Page 35: Power Requirements

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.

  • Page 36: Identifying The Contents Of The Server Shipping Carton

    WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack: At least two people are needed to safely unload the rack from the pallet. An empty 42U rack • can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might become unstable when being moved on its casters.
  • Page 37 Install the power cord anchors. Secure the cables to the cable management arm. IMPORTANT: When using cable management arm components, be sure to leave enough slack in each of the cables to prevent damage to the cables when the server is extended from the rack. Connect the power cord to the AC power source.

  • Page 38: Installing The Operating System

    Installing the operating system This HP ProLiant server does not ship with provisioning media. Everything needed to manage and install the system software and firmware is preloaded on the server. To operate properly, the server must have a supported operating system. For the latest information on operating system support, see the HP website (http://www.hp.com/go/supportos).

  • Page 39: Registering The Server

    Registering the server To experience quicker service and more efficient support, register the product at the HP Product Registration website (http://register.hp.com). Setup 39...

  • Page 40: Hardware Options Installation

    Server QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HP website (http://www.hp.com/servers/dl380gen9/qs). Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process.
  • Page 41 Open each of the processor locking levers in the order indicated in the following illustration, and then open the processor retaining bracket. Remove the clear processor socket cover. Retain the processor socket cover for future use. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts.
  • Page 42 Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. Close the processor retaining bracket.
  • Page 43 Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. CAUTION: Close and hold down the processor cover socket while closing the processor locking levers.
  • Page 44 Finish the installation by completely tightening the screws in the same sequence. Remove the fan blanks from locations 1 and 2. For fan location and numbering information, see "Hot-plug fans (on page 22)" or the label attached to the chassis next to the fans. Hardware options installation 44...

  • Page 45: Memory Options

    Install the fans into locations 1 and 2. Install the air baffle. Install the access panel (on page 26). Install the server into the rack. Connect each power cord to the server. Connect each power cord to the power source. Press the Power On/Standby button.

  • Page 46: Hp Smartmemory

    QuickSpecs on the HP website (http://www.hp.com/go/qs). HP SmartMemory HP SmartMemory authenticates and unlocks certain features available only on HP Qualified memory and verifies whether installed memory has passed HP qualification and test processes. Qualified memory is performance-tuned for HP ProLiant and BladeSystem servers and provides future enhanced support through HP Active Health and manageability software.

  • Page 47: Single-, Dual-, And Quad-Rank Dimms

    Single-, dual-, and quad-rank DIMMs To understand and configure memory protection modes properly, an understanding of single-, dual-, and quad-rank DIMMs is helpful. Some DIMM configuration requirements are based on these classifications. A single-rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory.

  • Page 48: Memory Configurations

    Advanced Memory Protection options are configured in the BIOS/Platform Configuration (RBSU). If the requested AMP mode is not supported by the installed DIMM configuration, the server boots in Advanced ECC mode. For more information, see the HP UEFI System Utilities User Guide for HP ProLiant Gen9 Servers on the HP website (http://www.hp.com/go/uefi/docs).

  • Page 49: General Dimm Slot Population Guidelines

    • For DIMM spare replacement, install the DIMMs per slot number as instructed by the system software. For more information about server memory, see the HP website (http://www.hp.com/go/memory). DIMM speeds are supported as indicated in the following table. Populated slots...

  • Page 50: Installing A Dimm

    • Observe the general DIMM slot population guidelines (on page 49). • Each channel must have a valid online spare configuration. • Each channel can have a different valid online spare configuration. • Each populated channel must have a spare rank. A single dual-rank DIMM is not a valid configuration. Population order For memory configurations with a single processor or multiple processors, DIMMs must be populated sequentially in alphabetical order (A through L).

  • Page 51: Hot-Plug Drive Guidelines

    Install the server into the rack ("Installing the server into the rack" on page 36). Connect each power cord to the server. Connect each power cord to the power source. Power up the server (on page 24). Use the BIOS/Platform Configuration (RBSU) in the UEFI System Utilities to configure the memory mode. For more information about LEDs and troubleshooting failed DIMMs, see "Systems Insight Display LED combinations (on page 12)."...

  • Page 52: Removing A Hot-Plug Sas Or Sata Drive

    Install the drive. Determine the status of the drive from the drive LED definitions ("Hot-plug drive LED definitions" on page 21). Removing a hot-plug SAS or SATA drive CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed.

  • Page 53: Universal Media Bay Option

    Universal media bay option The following procedure provides the steps to install the universal media bay option, route the VGA and USB cables, and install an optional optical disk drive. The universal media bay option also accommodates the two-bay SFF front drive cage option. For information on installing this option, see "Two-bay SFF front drive cage option (on page 77)."...
  • Page 54 Route the USB/VGA cables through the opening, and then install the universal media bay. Install the optional optical disk drive (optional). Connect the cables: Hardware options installation 54...
  • Page 55 Connect the VGA cable to the optional VGA connector. Connect the USB cable to the front dual internal USB 3.0 connector. Connect the SATA optical drive cable to the front optical disk drive connector (optional). Install the fan cage. Hardware options installation 55...

  • Page 56: Redundant Hot-Plug Power Supply Option

    Install the air baffle. Install the access panel (on page 26). Slide the server into the rack. Connect each power cord to the server. Connect each power cord to the power source. Power up the server (on page 24). Redundant hot-plug power supply option CAUTION: All power supplies installed in the server must have the same output power capacity.

  • Page 57: Expansion Board Options

    Connect the power cord to the power supply. Route the power cord. Use best practices when routing power cords and other cables. A cable management arm is available to help with routing. To obtain a cable management arm, contact an HP authorized reseller.

  • Page 58: Installing An Expansion Board

    Remove the access panel (on page 25). Remove the PCI riser cage (on page 28). Remove the expansion slot blank: Primary PCI riser cage Optional primary PCI riser cage Secondary PCI riser cage To replace the component, reverse the removal procedure. Installing an expansion board Power down the server (on page 24).

  • Page 59: 2-Slot Pci Riser Cage Option

    Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 24). Remove the server from the rack (on page 25). Remove the access panel (on page 25). Remove the PCI riser cage (on page 28). Remove the expansion slot blank ("Removing an expansion slot blank"...
  • Page 60 Extend the server from the rack (on page 24). Remove the server from the rack (on page 25). Remove the access panel (on page 25). Remove the standard PCI riser from the primary slot. Remove the blank from the optional 2-slot PCI riser cage. Install an optional expansion board into the PCI riser cage.

  • Page 61: 3-Slot Pci Riser Cage Option

    Install the optional 2-slot PCI riser cage. Connect any required internal or external cables to the expansion board. See the documentation that ships with the expansion board. Install the access panel (on page 26). Slide the server into the rack. Connect each power cord to the server.
  • Page 62 Remove the secondary PCI riser blank. Some models might require removing only two screws. Remove the blank from the optional 3-slot PCI riser cage. Install an expansion board into the PCI riser cage. Hardware options installation 62...

  • Page 63: Gpu Enablement Kit

    Install the optional 3-slot PCI riser cage. Install the access panel (on page 26). Slide the server into the rack. Connect each power cord to the server. Connect each power cord to the power source. Power up the server (on page 24). GPU enablement kit WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,...
  • Page 64 Remove the standard efficiency air diverters from the air baffle. Install the GPU retention clips onto the air baffle. Remove the standard heatsinks. Hardware options installation 64...
  • Page 65 Install the high-performance heatsinks. Install the air baffle. IMPORTANT: This server supports GPU riser cages in both the primary and secondary riser locations. This document shows installation into the secondary riser location. Hardware options installation 65...
  • Page 66 Remove the secondary PCI riser blank. Some models might require removing more than two screws. Install a GPU into the optional GPU-enabled riser cage. Hardware options installation 66...
  • Page 67 Connect the power cable. Press down on the top of the retention clips and slide them to the unlocked position. Hardware options installation 67...

  • Page 68: Eight-Bay Sff Front Drive Cage Option For Bay 1

    Install the GPU-enabled riser cage option. Slide the retention clips to the locked position. Install the access panel (on page 26). Slide the server into the rack. Connect each power cord to the server. Connect each power cord to the power source. Power up the server (on page 24).
  • Page 69 Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 24). Remove the server from the rack (on page 25). Remove the access panel (on page 25). Remove the fan cage (on page 27).
  • Page 70 Install the eight-bay SFF front drive cage option. If installing drives, connect the power cable: Single cable connection Hardware options installation 70...
  • Page 71 Y cable connection if the 2 SFF option is installed in the rear bay Connect the data cable in one of the following configurations: Hardware options installation 71...
  • Page 72 Connected to a PCI expansion board Hardware options installation 72...

  • Page 73: Eight-Bay Sff Front Drive Cage Option For Bay 2

    Connected to an HP 12G SAS Expander Card Install the fan cage. Install the access panel (on page 26). Slide the server into the rack. Connect each power cord to the server. Connect each power cord to the power source.
  • Page 74 Extend the server from the rack (on page 24). Remove the server from the rack (on page 25). Remove the access panel (on page 25). Remove the fan cage (on page 27). Remove the bay blank. Hardware options installation 74...
  • Page 75 Install the eight-bay SFF front drive cage option. If installing drives, connect the power cable. Connect the data cable in one of the following configurations: Hardware options installation 75...
  • Page 76 Connected to a PCI expansion board Hardware options installation 76...

  • Page 77: Two-Bay Sff Front Drive Cage Option

    Connected to an HP 12G SAS Expander Card Install the fan cage. Install the access panel (on page 26). Slide the server into the rack. Connect each power cord to the server. Connect each power cord to the power source.
  • Page 78 Remove the front bay blank. Remove the optical disk drive tray from the universal media bay. Hardware options installation 78...
  • Page 79 Remove the SFF drive blank from the universal media bay. Install the drive cage into the universal media bay. Hardware options installation 79...
  • Page 80 Install the universal media bay. Connect the power cable. Connect the data cable in one of the following two configurations: Hardware options installation 80...
  • Page 81 Connected to a PCI expansion board Hardware options installation 81...

  • Page 82: Two-Bay Sff Rear Drive Cage Option

    Connected to the onboard x4 SATA connector Install the access panel (on page 26). Slide the server into the rack. Connect each power cord to the server. Connect each power cord to the power source. Power up the server (on page 24). Two-bay SFF rear drive cage option For rear drive cage installation, the front bays must be fully populated using the 12 LFF or 24 SFF drives.
  • Page 83 Remove the secondary riser cage or PCI blank: Secondary riser cage PCI blank Hardware options installation 83...
  • Page 84 Remove the rear wall blank. Install the drive cage compatible rear wall. Hardware options installation 84...
  • Page 85 Install the rear two-bay SFF drive cage option. Install blanks or drives. Install the secondary riser cage or PCI blank. If installing drives, connect the power cable: Single cable connection with 12 LFF configuration in the front Hardware options installation 85...
  • Page 86 Y cable connection with 24 SFF drive configuration in the front Connect the data cable in one of the following configurations: Connected to the onboard x4 SATA connector Hardware options installation 86...
  • Page 87 Connected to the x2 SATA port and optical disk drive connector Connected to a PCI expansion board Hardware options installation 87...
  • Page 88 Connected to a PCI expansion board and the 12 LFF backplane Connected to an HP 12G SAS Expander Card Install the access panel (on page 26). Slide the server into the rack. Connect each power cord to the server. Connect each power cord to the power source.

  • Page 89: Three-Bay Lff Rear Drive Cage Option

    Power up the server (on page 24). Three-bay LFF rear drive cage option Before installing this option the front bays must be fully populated with 12 LFF drives. High performance fans must be installed in all fan bays. To install the component: Power down the server (on page 24).
  • Page 90 Remove the rear wall blank. Install the three-bay LFF rear drive cage option. Install blanks or drives. Hardware options installation 90...
  • Page 91 If installing drives, connect the power cable. Connect the data cable in one of the following configurations: Connected to onboard SATA connectors Hardware options installation 91...
  • Page 92 Connected to a PCI expansion board Connected to a PCI expansion board and the 12 LFF backplane Hardware options installation 92...

  • Page 93: Systems Insight Display Power Switch Module Option

    Connected to an HP 12G SAS Expander Card Install the access panel (on page 26). Slide the server into the rack. Connect each power cord to the server. Connect each power cord to the power source. Power up the server (on page 24).
  • Page 94 Remove the fan cage. CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped. Remove the cabled power switch module. Retain the T-10 screw. Hardware options installation 94...
  • Page 95 Route the cable through the opening in the front of the server, and then install the SID power switch module. Secure the module using the existing screw. Connect the SID module cable to the system board power switch module connector. Install the fan cage.

  • Page 96: Location Discovery Services Ear Option

    Location Discovery Services ear option To install the component: Power down the server (on page 24). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 24). Remove the server from the rack (on page 25).
  • Page 97 Remove the standard ear. Install the Location Discovery Services ear option and route the discovery service cable through side channel. Hardware options installation 97...

  • Page 98: Flexiblelom Option

    Install the cable protection panel. Connect the discovery service cable. Install the fan cage. Install the access panel (on page 26). Slide the server into the rack. Connect each power cord to the server. Connect each power cord to the power source. Power up the server (on page 24).
  • Page 99 Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 24). Remove the server from the rack (on page 25). Remove the access panel (on page 25).

  • Page 100: Hp 12G Sas Expander Card

    Connect each power cord to the power source. Power up the server (on page 24). HP 12G SAS Expander Card Before installing the HP 12G SAS Expander Card, observe the following requirements: • The following components must be installed: Storage controller Drive cages: —...
  • Page 101 Remove the air baffle (on page 31). Remove the fan cage (on page 27). Remove the primary PCI riser cage. IMPORTANT: The HP 12G SAS Expander Card is not supported in the secondary PCI riser cage. Hardware options installation 101...
  • Page 102 Remove the expansion slot blank from slot 2. Using the labels on the cables to determine the correct connections, connect the cables to the SAS expander card: Depending on the ports on the controller, connect the appropriate controller cables from Group A to the SAS expander card.
  • Page 103 Install the PCI riser cage (on page 29). Using the labels on the cables to determine the correct connections, connect the cables from the SAS expander card to the controller: HP Flexible Smart Array Controller with 2 x4 connectors (Group A SAS cables) Hardware options installation 103...
  • Page 104 PCI slot-based Smart Array controller with x8 connector (Group A SAS cables) Connect the cables to the drive cage backplanes: Hardware options installation 104...
  • Page 105 24 SFF drive backplanes (Group C SAS cables) Hardware options installation 105...
  • Page 106 12 LFF drive backplanes (Group B SAS cables) Two-bay SFF or three-bay LFF rear cage drive backplane (Group D SAS cables) Hardware options installation 106...

  • Page 107: Hp Flexible Smart Array Controller

    Power up the server (on page 24). HP Flexible Smart Array Controller CAUTION: HP recommends performing a complete backup of all server data before performing a controller or adapter installation or removal. Before installing the controller, observe the following requirements: •...

  • Page 108: Hp Smart Storage Battery

    Connect each power cord to the server. Connect each power cord to the power source. Before powering on the system, be sure the HP Smart Storage Battery (on page 108) is installed. Power up the server (on page 24). HP Smart Storage Battery To install the component: Power down the server (on page 24).
  • Page 109 Remove the air baffle (on page 31). Remove the fan cage (on page 27). Install the HP Smart Storage battery. Route the cable. Install the fan cage. Install the air baffle. Install the access panel (on page 26). Slide the server into the rack.

  • Page 110: High Performance Fan Option

    High performance fan option To install the component: Power down the server (on page 24). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 24). Remove the server from the rack (on page 25).

  • Page 111: Rear Serial Port Option

    Standard fans Install high performance fans in all locations. Install the access panel (on page 26). Slide the server into the rack. Connect each power cord to the server. Connect each power cord to the power source. Power up the server (on page 24). Rear serial port option To install the component: Power down the server (on page 24).
  • Page 112 Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 24). Remove the server from the rack (on page 25). Remove the access panel (on page 25). Remove the serial cable blank.

  • Page 113: Hp Trusted Platform Module Option

    Recovery Mode after BitLocker detects a possible compromise of system integrity. • HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system.
  • Page 114 Remove the PCI riser board assembly. Locate the TPM connector ("System board components" on page 16). CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.

  • Page 115: Retaining The Recovery Key/Password

    OS application TPM settings. For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module Best Practices White Paper on the HP website (http://www.hp.com/support).

  • Page 116: Cabling

    Cabling Two-bay SFF drive cage option cabling 2 SFF drive bay option rear installation Connect the power cable: • Single cable connection with 12 LFF drive configuration in the front Cabling 116...
  • Page 117 • Y cable connection with 24 SFF drive configuration in front Connect the data cable: • Connected to the onboard x4 SATA connector Cabling 117...
  • Page 118 • Connected to the x2 SATA port and optical disk drive connector • Connected to a PCI expansion board Cabling 118...
  • Page 119 • Connected to a PCI expansion board and the 12 LFF drive backplane • Connected to an HP 12G SAS Expander Card Cabling 119...

  • Page 120: Three-Bay Lff Rear Drive Cage Cabling

    Three-bay LFF rear drive cage cabling Connect the power cable. Connect the data cable: • Connected to onboard SATA connectors Cabling 120...
  • Page 121 • Connected to a PCI expansion board • Connected to a PCI expansion board and the 12 LFF drive backplane Cabling 121...

  • Page 122: Eight-Bay Sff Front Drive Cage Cabling

    • Connected to an HP 12G SAS Expander Card Eight-bay SFF front drive cage cabling Bay 1 installation Connect the power cable: • Single cable connection Cabling 122...
  • Page 123 • Y cable connection if the two-bay SFF drive cage option is installed in the rear bay Connect the data cable: Cabling 123...
  • Page 124 • Connected to a PCI expansion board Cabling 124...
  • Page 125 • Connected to an HP 12G SAS Expander Card Bay 2 installation Cabling 125...
  • Page 126 Connect the power cable. Connect the data cable: • Connected to a PCI expansion board Cabling 126...
  • Page 127 • Connected to an HP 12G SAS Expander Card Cabling 127...

  • Page 128: Universal Media Bay Cabling

    Universal media bay cabling Connect the VGA cable to the optional VGA connector. Connect the USB cable to the front dual internal USB 3.0 connector. Cabling 128...

  • Page 129: 150W Pcie Power Cable Option

    Connect the SATA optical drive cable to the front optical disk drive connector. 150W PCIe power cable option CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI expansion cage. Cabling 129...

  • Page 130: Software And Configuration Utilities

    Management. All key internal subsystems are monitored by HP iLO. If enabled, SNMP alerts are sent directly by HP iLO regardless of the host operating system or even if no host operating system is installed. Embedded remote support software is available on HP ProLiant Gen8 and later servers with iLO 4, regardless of the operating system software and without installing OS agents on the server.

  • Page 131: Active Health System

    Remotely mount high-performance Virtual Media devices to the server. • Securely and remotely control the power state of the managed server. • Implement true Agentless Management with SNMP alerts from HP iLO, regardless of the state of the host server. • Download the Active Health System log.

  • Page 132: Hp Restful Api Support For Hp Ilo

    HP RESTful API support for HP iLO HP iLO 4 firmware version 2.00 and later includes the HP RESTful API. The HP RESTful API is a management interface that server management tools can use to perform configuration, inventory, and monitoring of an HP ProLiant server via iLO.

  • Page 133: Hp Insight Remote Support

    HP BladeSystem c-Class enclosures, you can register a server or enclosure to communicate directly to HP Insight Online without the need to set up an HP Insight Remote Support centralized Hosting Device in your local environment. HP Insight Online will be your primary interface for remote support information.

  • Page 134: Hp Insight Diagnostics

    (http://www.hp.com/go/intelligentprovisioning). For Intelligent Provisioning recovery media downloads, see the Resources tab on the HP website (http://www.hp.com/go/ilo). For consolidated drive and firmware update packages, see the HP Smart Update: Server Firmware and Driver Updates page on the HP website (http://www.hp.com/go/SmartUpdate). HP Insight Diagnostics...

  • Page 135: Scripting Toolkit For Windows And Linux

    SPP is a comprehensive systems software (drivers and firmware) solution delivered as a single package with major server releases. This solution uses HP SUM as the deployment tool and is tested on all supported HP ProLiant servers including HP ProLiant Gen8 and later servers.

  • Page 136: Hp Uefi System Utilities

    HP UEFI System Utilities The HP UEFI System Utilities is embedded in the system ROM. The UEFI System Utilities enable you to perform a wide range of configuration activities, including: • Configuring system devices and installed options • Enabling and disabling system features •...

  • Page 137: Restoring And Customizing Configuration Settings

    OS installation if the defaults are restored. To avoid this issue, use the User Defined Defaults feature in UEFI System Utilities to override the factory default settings. For more information, see the HP UEFI System Utilities User Guide for HP ProLiant Gen9 Servers on the HP website (http://www.hp.com/go/ProLiantUEFI/docs).

  • Page 138: Embedded Uefi Shell

    Embedded UEFI shell The system BIOS in all HP ProLiant Gen9 servers includes an embedded UEFI Shell in the ROM. The UEFI Shell environment provides an API, a command line prompt, and a set of CLIs that allow scripting, file manipulation, and system information.

  • Page 139: Utilities And Features

    Gen8 servers, HP SSA replaces ACU with an enhanced GUI and additional configuration features. HP SSA exists in three interface formats: the HP SSA GUI, the HP SSA CLI, and HP SSA Scripting. Although all formats provide support for configuration tasks, some of the advanced tasks are available in only one format.

  • Page 140: Redundant Rom Support

    Before the OS loads, HP provides support for USB 2.0 devices through legacy USB support, which is enabled by default in the system ROM. USB 3.0 ports are not functional before the OS loads. The native OS provides USB 3.0 support through appropriate xHCI drivers.

  • Page 141: Software And Firmware

    HP website (http://www.hp.com/go/spp/download). To locate the drivers for a particular server, go to the HP website (http://www.hp.com/go/hpsc) and click on Drivers, Software & Firmware. Then, enter your product name in the Find an HP product field and click Software and firmware Software and firmware should be updated before using the server for the first time, unless any installed software or components require an older version.

  • Page 142: Change Control And Proactive Notification

    Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products.

  • Page 143: Troubleshooting

    • Simplified Chinese (http://www.hp.com/support/Gen9_TSG_zh_cn) The HP ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language: •...

  • Page 144: Battery Replacement

    Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled.
  • Page 145 For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Battery replacement 145...

  • Page 146: Regulatory Information

    Hewlett-Packard Company, Address: 3000 Hanover Street, Palo Alto, California 94304, U.S. Local representative information (Russian) • HP Russia • HP Belarus • HP Kazakhstan Local representative information (Kazakh) Manufacturing date The manufacturing date is defined by the serial number (HP serial number format for this product): CCSYWWZZZZ Regulatory information 146...

  • Page 147: Turkey Rohs Material Content Declaration

    38 for the week of September 9. Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HP ProLiant and X86 Servers and Options (http://www.hp.com/support/ProLiantServers-Warranties) HP Enterprise Servers (http://www.hp.com/support/EnterpriseServers-Warranties) HP Storage Products (http://www.hp.com/support/Storage-Warranties) HP Networking Products (http://www.hp.com/support/Networking-Warranties) Regulatory information 147...

  • Page 148: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 149: Specifications

    40°C to 45°C (104°F to 113°F) at sea level with an altitude derating of 1.0°C per every 125 m (1.8°F per every 410 ft) above 900 m (2953 ft) to a maximum of 3048 m (10,000 ft). The approved hardware configurations for this system are listed on the HP website (http://www.hp.com/go/proliant/ASHRAE).

  • Page 150: Power Supply Specifications

    HP 500W Flex Slot Platinum Hot-plug Power Supply (on page 151) • HP 800W Flex Slot Platinum Hot-plug Power Supply (on page 151) • HP 1400W Flex Slot Platinum Plus Hot-plug Power Supply (on page 152) For detailed power supply specifications, see the HP website (http://www.hp.com/go/proliant/powersupply). Specifications 150...

  • Page 151: Hp 500W Flex Slot Platinum Hot-Plug Power Supply

    HP 500W Flex Slot Platinum Hot-plug Power Supply Specification Value Input requirements 100 to 120 VAC Rated input voltage 200 to 240 VAC 240 VDC for China only 50 Hz to 60 Hz Rated input frequency 5.8 A at 100 VAC Rated input current 2.8 A at 200 VAC...

  • Page 152: Hp 1400W Flex Slot Platinum Plus Hot-Plug Power Supply

    HP 1400W Flex Slot Platinum Plus Hot-plug Power Supply Specification Value Input requirements 200 to 240 VAC Rated input voltage 50 Hz to 60 Hz Rated input frequency 8.0 A at 200 VAC Rated input current 6.7 A at 240 VAC...

  • Page 153: Support And Other Resources

    Active Health System log (HP ProLiant Gen8 or later products) Download and have available an Active Health System log for 7 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).
  • Page 154 HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
  • Page 155 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 156 Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
  • Page 157 HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
  • Page 158 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 159 Support and other resources 159...
  • Page 160 Support and other resources 160...

  • Page 161: Acronyms And Abbreviations

    Array Configuration Utility Advanced Memory Protection Automatic Server Recovery column address strobe Canadian Standards Association Customer Self Repair HP SUM HP Software Update Manager International Electrotechnical Commission Integrated Lights-Out Integrated Management Log JSON JavaScript Object Notation Acronyms and abbreviations 161...
  • Page 162 Power-On Self Test RBSU ROM-Based Setup Utility RDIMM registered dual in-line memory module Rapid Deployment Pack REST representational state transfer serial attached SCSI SATA serial ATA small form factor Systems Insight Manager HP Service Pack for ProLiant Acronyms and abbreviations 162...
  • Page 163 HP Smart Storage Administrator TMRA recommended ambient operating temperature Trusted Platform Module UDIMM unregistered dual in-line memory module UEFI Unified Extensible Firmware Interface unit identification uninterruptible power system universal serial bus Version Control Agent Acronyms and abbreviations 163...

  • Page 164: Documentation Feedback

    Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 165: Index

    148 enabling the Trusted Platform Module 115 environmental requirements 33 battery 144 environmental specifications 149 before you contact HP 153 Erase Utility 130, 134 BIOS upgrade 130, 139 error messages 143 BSMI notice 146 European Union notice 146...
  • Page 166 HP Insight Diagnostics 134 operating system crash 139 HP Insight Remote Support software 133, 141 operating systems 141 HP Service Pack for ProLiant 130, 134, 135 optical drive 7, 53 HP Smart Storage Battery 108 optimum environment 33 HP Smart Update Manager overview 130, 135...
  • Page 167 7 serial port 111 series number 146 server features and options 40 warnings 35 server setup 33, 140 website, HP 153 Service Packs 135 shipping carton contents 36 space and airflow requirements 33 specifications 149 specifications, environmental 149...

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