How To Deal With Warranty Problems; Steps To Take - Fiat 2013 500e Warranty Information

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6. How to Deal with Warranty

Problems

A. In General

Normally, warranty problems can be resolved by your

dealer's sales or authorized FIAT repair facility depart-

ments. That's why you should always talk to your

authorized FIAT repair facility service manager or deal-

er's sales manager first. But if you're not satisfied with

your dealer's or authorized FIAT repair facility response

to your problem, Chrysler Group LLC ( Chrysler )

recommends that you do the following:

Step 1: Discuss your problem with the owner or general

manager of the dealership or authorized FIAT repair

facility.

HOW TO DEAL WITH WARRANTY PROBLEMS

Step 2: If your dealership or authorized FIAT repair

facility still can't resolve the problem, contact the FIAT

Customer Assistance Center. You'll find the address in

section 6.2.

B. What Chrysler Will Do

Once you have followed the two steps described in

6.1(A), a Chrysler representative at Chrysler headquar-

ters will review your situation. If it's something that

Chrysler can help you with, Chrysler will provide your

dealer with all the information and assistance necessary

to resolve the problem. Even if Chrysler can't help you,

Chrysler will acknowledge your contact and explain

Chrysler's position.

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