Fiat 2013 500e Warranty Information
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Fiat 2013 500e Warranty Information

Fiat 2013 500e Warranty Information

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FIAT 500e
2 0 1 3
W A R R A N T Y I N F O R M AT I O N

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Summary of Contents for Fiat 2013 500e

  • Page 1 FIAT 500e 2 0 1 3 W A R R A N T Y I N F O R M AT I O N...
  • Page 2 IMPORTANT This booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet.

  • Page 3: Chrysler Group Llc

    WARRANTY COVERAGE AT A GLANCE WARRANTY COVERAGE AT A GLANCE DESCRIPTION 1 Yr/ 2 Yr/ 3 Yr/ 3 Yr/ 3 Yr/ 4 Yr/ 5Yr/ 7 Yr/ 8 Yr/ 12, 000 24,000 36,000 50,000 Unlmt 50,000 100,000 70,000 100,000 Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti-Corrosion Perforation Limited Warranty: All Panels...

  • Page 4: Table Of Contents

    2.4 Restraint System Limited Warranty 3.8 Total Loss, Salvage, Junk, or Scrap Vehicles (FIAT 500e sold and registered in the Not Covered ......15 State of Kansas only) .
  • Page 5 ....18 ......30 5.1 Where to Take Your FIAT 500e 8.1 General Information .

  • Page 6: Your Legal Rights Under These Limited Warranties

    Some states don’t allow incidental or consequential fitness for a particular purpose does not apply if your damages to be excluded or limited, so this exclusion FIAT 500e is used for racing, even if the vehicles is may not apply to you. equipped for racing.

  • Page 7: What's Covered Under Chrysler Group Llc's Warranties

    You are covered by the Basic Limited Warranty if you are a purchaser for use of the FIAT 500e. • items added or changed after your FIAT 500e left the manufacturing plant, such as accessories or protection B. What’s Covered products, or items changed because of customization.
  • Page 8 • the date you take delivery of the FIAT 500e; or • wheel alignment and wheel balancing. • the date when the FIAT 500e was first put into service — for example, as a dealer “demo” or as a Chrysler...
  • Page 9 • it’s operated and maintained in the manner described OTHER THAN THE UNITED STATES. in your Owner’s Manual. This policy does not apply to a FIAT 500e that has received authorization for export from Chrysler. Dealers may not give authorization for export. You should con- sult an authorized dealer to determine FIAT 500e’s...

  • Page 10: Corrosion Warranty

    Warranty begins under 2.1(E). You are covered if you are a purchaser for use of the This warranty has two time-and-mileage limits: FIAT 500e. • For sheet metal panels, the limit is 36 months, with no B. What’s Covered mileage limit.

  • Page 11: Electric Powertrain Limited Warranty

    4 years or 50,000 miles on the You are covered by the Electric Powertrain Limited odometer, whichever occurs first, covering ONLY the Warranty if you are a purchaser for use of the FIAT 500e. following electric vehicle components: B. How Long It Lasts •...

  • Page 12: Restraint System Limited Warranty (Fiat 500E Sold And Registered In The State Of Kansas Only)

    State of Kansas only) loss of battery capacity due to or resulting from gradual For a FIAT 500e sold and registered in the State of capacity loss is not covered under the Electric Pow- Kansas, seatbelts and related seatbelt components are ertrain Limited Warranty.

  • Page 13: What's Not Covered

    Warranties But Aren’t Covered their use are not covered under your warranties. Certain changes that you might make to your FIAT 500e Examples of the types of alterations not covered are: do not, by themselves, void the warranties described in •...

  • Page 14: Environmental Factors Not Covered

    B. Modifications That WILL Void Your Your warranties do not cover conditions resulting Warranties from anything impacting the FIAT 500e. This includes These actions will void your warranties: cracks and chips in glass, scratches and chips in painted surfaces, or damage from collision.

  • Page 15: Racing Not Covered

    • corrosion of special bodies, body conversions, or equipment that was not on your FIAT 500e when it left the manufacturing plant or was not supplied by Chrysler.

  • Page 16: Hv Lithium-Ion Battery Exclusions

    Your warranties don’t cover the costs of repairing • leaving your FIAT 500e for over 30 days where the damage or conditions caused by any of the following: lithium-ion battery reaches a zero or near zero state of •...

  • Page 17: Total Loss, Salvage, Junk, Or Scrap Vehicles Not Covered

    A FIAT 500e has no warranty coverage of any kind if: the vehicle is not properly maintained, or if the vehicle is • the FIAT 500e is declared to be a total loss by an abused or neglected, and the abuse or neglect interferes insurance company;...

  • Page 18: Other Terms Of Your Warranties

    • instrument cluster assemblies; vehicle parts. This service is intended to reduce the • radios, tape, CD and DVD players; amount of time your FIAT 500e is not available for your use because of repairs. Parts used in exchange service • speedometers; and may be new, remanufactured, reconditioned, or repaired, •...

  • Page 19: Pre-Delivery Service

    4.2 Pre-Delivery Service 4.3 Production Changes A defect in or damage to the mechanical, electrical, Changes may be made in FIAT 500e vehicles sold by sheet-metal, paint, trim, and other components of your Chrysler and its dealers at any time without incurring...

  • Page 20: How To Get Warranty Service

    United States for Warranty Purposes): United States: Warranty service must be done by an authorized FIAT • You should take your FIAT 500e to an authorized repair facility. We strongly recommend that you take FIAT repair facility. They should give you the same your FIAT 500e to your Selling Dealer.
  • Page 21 6.2) for reimbursement consideration. You will nor- States, and you have not followed the procedure set out mally need to provide a copy of the receipt, your FIAT above, your vehicle will no longer be eligible for 500e registration and any other relevant documents.

  • Page 22: How To Get Roadside Assistance Service - U.s. Or Canada Only

    You are covered by the Roadside Assistance services if answer a few simple questions. you are a purchaser for use of the FIAT 500e. The You will be given the name of the service provider and Roadside Assistance services lasts for 4 years, regardless an estimated time of arrival.
  • Page 23 Lockout Service Out of Charge Assistance Whether the keys are locked in your FIAT 500e or frozen No time is a good time for a dead battery, but with locks are keeping you from getting on your way, help is Roadside Assistance, you don’t have to worry about...

  • Page 24: Emergency Warranty Repairs

    If you have an emergency and have to get a warranty obtain towing services on your own, you may submit repair made by someone other than an authorized FIAT your original receipts from the licensed towing or service repair facility, follow the reimbursement procedure in facility, for services rendered within 30 days of the 5.1(C).

  • Page 25: How To Deal With Warranty Problems

    HOW TO DEAL WITH WARRANTY PROBLEMS 6. How to Deal with Warranty Step 2: If your dealership or authorized FIAT repair facility still can’t resolve the problem, contact the FIAT Problems Customer Assistance Center. You’ll find the address in section 6.2.
  • Page 26 2) Vehicle identification number of CAP is administered by an independent dispute settle- your FIAT 500e, 3) A brief description of your unre- ment organization and may be contacted in writing at the solved concern, 4) The identity of your servicing autho-...
  • Page 27 HOW TO DEAL WITH WARRANTY PROBLEMS of repair(s) and mileage at the time, 6) Current mileage, will ask you to sign a form that contains that settle- and 7) A description of the action you expect to resolve ment. Your case will then be closed. There is no your concern.
  • Page 28 Whether or not you decide to submit difficulty. Send your written notice to the FIAT Customer your dispute to the Process, you are free to pursue Assistance Center at the address in 6.2.

  • Page 29: Helpful Addresses And Telephone Numbers

    Numbers Customer Service Here are the addresses and telephone numbers of the Chrysler Centre FIAT Customer Assistance Center that can help you P.O. Box 1621 wherever you happen to be. Contact the one that covers Windsor, Ontario N9A-4H6 your area: Phone: (800) 465-2001 •...
  • Page 30 HOW TO DEAL WITH WARRANTY PROBLEMS • In Puerto Rico and U.S. Virgin Islands: Customer Service Chrysler Group International Services LLC Box 191857 San Juan, Puerto Rico 00919-1857 Phone: (787) 782-5757 Fax: (787) 782-3345...

  • Page 31: Optional Service Contract

    OPTIONAL SERVICE CONTRACT 7. Optional Service Contract Chrysler Group LLC’s optional service contracts offer valuable protection against repair costs when these warranties no longer apply. They complement but don’t replace the warranty coverages outlined in this booklet. A variety of plans are available, covering various time- and-mileage periods and various groups of the vehicle’s mechanical components.

  • Page 32: Maintenance

    MAINTENANCE 8. Maintenance receipts or other documentation of work you’ve had done on your FIAT 500e in your Maintenance Log. 8.1 General Information 8.2 Where To Go For Maintenance It’s your responsibility to properly maintain and operate Chrysler recommends that you return to the dealer from your new FIAT 500e vehicle.
  • Page 33 Second Owner’s Name Original Owner’s Name Street Address Street Address City and State Zip Code Zip Code City and State Date of Second Purchase Mileage at Purchase Vehicle Identifi cation Number Third Owner’s Name Street Address Warranty Start Date (In-Service Date) Mileage at Delivery Zip Code City and State...
  • Page 34 Chrysler Group LLC 13GENBEV-026-AA First Edition Printed in U.S.A.

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