Related Manuals for Alcatel-Lucent 8068
Summary of Contents for Alcatel-Lucent 8068
- Page 1 Alcatel-Lucent OmniPCX Office Rich Communication Edition 8068 Premium Deskphone 8039 Premium Deskphone 8038 Premium Deskphone 8029 Premium Deskphone 8028 Premium Deskphone User Manual R100 8AL90894ENAAed01 R100-1403...
- Page 2 Thank you for choosing an Alcatel-Lucent phone. This model offers enhanced ergonomical features for more effective communication. This document describes the services offered by the following sets: Alcatel-Lucent 8068 Bluetooth® Premium Deskphone (8068 BT) Alcatel-Lucent 8068 Premium Deskphone ...
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Page 3: Table Of Contents
1 GETTING TO KNOW YOUR TELEPHONE ......................6 1.1 8068 B ® / 8068 P ..................... 6 LUETOOTH REMIUM ESKPHONE 1.2 8038/8039 P ........................ 6 REMIUM ESKPHONE 1.3 8028/8029 P ........................ 7 REMIUM ESKPHONE 1.4 C ............................7 ONNECTIVITIES 1.5 W ............................ - Page 4 4 "MEET ME " CONFERENCE ........................22 4.1 I "M " ......................22 NITIATE A EET ME CONFERENCE 4.2 J "M " ........................23 OIN A EET ME CONFERENCE 5 SHARING ..............................24 5.1 R ......................24 ECEIVING SUPERVISED CALL RINGING 5.2 A ........................
- Page 5 8 PROGRAMMING YOUR TELEPHONE ......................35 8.1 I ........................ 35 NITIALIZING YOUR VOICE MAILBOX 8.2 C ......................35 USTOMIZING YOUR VOICE GREETING 8.3 M ........................ 35 ODIFYING YOUR PERSONAL CODE 8.4 A ........................ 36 DJUSTING THE AUDIO FUNCTIONS 8.5 A ......................
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Page 6: Getting To Know Your Telephone
1 Getting to know your telephone 1.1 8068 Bluetooth® / 8068 Premium Deskphone A Bluetooth® handset for Flashing blue: incoming call Arrival of a new call optimized Flashing orange: alarm communication. A wired handset is also available and ... -
Page 7: 8028/8029 Premium Deskphone
Loudspeaker An adjustable and stable foot 1.4 Connectivities 8029 / 8039 8068 / 8038 / 8028 1 RJ 11 connector for external ringer and audio Add-on module connector (SATA type). active envelop indicator 1 RJ11 connector for line connection Add-on module connector (SATA type). -
Page 8: Welcome Screens
Menu o Perso o Info 8038/8039 8068 8028/8029 Menu page: Contains all features and applications accessible by pressing the label of the desired feature or application From this page, it is possible to adjust the ringer volume, program the time of an appointment, lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling back one of the last numbers or intercepting calls. -
Page 9: Status Icons /Call Icons
1.7 Status icons /Call icons / Icons giving information about some specific configurations of the phone or about call status are displayed in the top bar of the screen. Headset connected Telephone locked Appointment programmed Incoming call icon Call in progress icon Call holding icon 1.8 Permanent features keys They are located just above the loudspeaker... -
Page 10: Alphabetic Keyboard
1.9 Alphabetic keyboard Your set is provided with an alphabetic keyboard depending on you country and language : Country variants: o AZERTY o QWERTZ o QWERTY (international) o QWERTY (nordic) Use the keyboard to enter names while configuring the phone. -
Page 11: Add-On Module
1.10 Add-on module Phone capabilities can be extended with Premium Add-on 10 and 40 keys modules or Premium Smart Display 14 keys module. Installation Premium Add-on 10 keys modules 1. Remove the protection of the dedicated compartment behind the set 2. -
Page 12: Call Management Screen
Incoming call icon Call in progress ,Call on hold , … Incoming call and conversation presentation screen 8068 8038 Soft keys: actions available depending on the call status Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call). -
Page 13: Bluetooth® Wireless Handset
1.12 Bluetooth® Wireless handset Off-hook/On-hook: press this key to take or terminate a call Volume/Mute: Short successive presses to change the handset volume level (3 levels) Long press to activate or deactivate mute mode Location of the battery If the Bluetooth®... -
Page 14: Using Your Telephone
2 Using your telephone 2.1 Making a call Use one of the following: Dial directly the number for your call Lift the receiver Enter the destination number Press the on-hook/off-hook key of the Bluetooth® device (Bluetooth® Wireless handset ) Dial the destination number ... -
Page 15: Using The Telephone In "Hands Free" Mode
2.3 Using the telephone in "Hands free" mode Terminal idle: Press and release You are in hands free mode Terminate your call Call in progress: During a conversation Press and release You are in hands free mode During a conversation, you can lift the receiver without terminating the call. -
Page 16: Filtering Calls Using The Voice Mailbox
2.7 Filtering calls using the voice mailbox This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him Activating call screening Voice mail filtering programmed key ... -
Page 17: Receiving Intercom Calls
2.11 Receiving intercom calls You can answer a call without lifting the receiver. When you receive a call, you are automatically connected in hands-free mode. The identity of the caller is displayed on the screen. a. To activate -Terminal idle: ... -
Page 18: During A Conversation
3 During a conversation 3.1 Making a second call during a conversation During a conversation Use one of the following: Dial directly the number for your call. Name of second correspondent. New call Number of second correspondent ... -
Page 19: Switching Between Calls (Broker Call)
Cancel your second call Use one of the following: On hook the handset Hang up key (If in handsfree mode ) Recover the call on hold: Use one of the following: Key associated with the "incoming call" icon ... -
Page 20: Three-Way Conference With Internal And/Or External Correspondents (Conference)
3.6 Three-way conference with internal and/or external correspondents (conference) During a conversation, a second call is on hold ¤Conference You are in conference mode Cancel conference and return to first correspondent (If conference is active ) ×Conference Hang up on all correspondent (If conference is active ) Use one of the following: ... -
Page 21: Intrusion Into An Internal Conversation
3.9 Intrusion into an internal conversation Your correspondent\'s line is busy. If the number is not "protected" and if authorised, you can intrude into the call: ¤Intrusion Same key to exit (×Intrusion Protection against intrusion: Press programmed key ... -
Page 22: "Meet Me " Conference
4 "Meet me " conference The "Meet me " function is used to set up a conference with a maximum of 6 persons: the "master " of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference. -
Page 23: Join A "Meet Me " Conference
4.2 Join a "Meet me " conference Once set-up by the conference master, the participants can join the "Meet me " conference (5 participants maximum). Lift the receiver Enter the joining code for the "Meet me " conference ... -
Page 24: Sharing
5 Sharing 5.1 Receiving supervised call ringing To receive the special ringing for calls to another number: Supervised call ringing programmed key Same key to cancel 5.2 Answering the general bell When the operator is absent, outside calls to the operator are indicated by a general bell. To answer: ... -
Page 25: Hunting Groups
Calls to the switchboard: Calls to the switchboard will ring on your telephone Lift the receiver Operator help programmed key 5.6 Hunting groups Hunting group call: Certain numbers can form a hunting group and can be called by dialling the group number. ... -
Page 26: Calling A Correspondent On His/Her Loudspeaker
5.9 Calling a correspondent on his/her loudspeaker Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent\'s phone: Your correspondent does not reply Interphony You are connected to the loudspeaker on your correspondent\'s phone (if he/she has the hands free function) 5.10 Sending a written message to an internal correspondent ... -
Page 27: Send A Voice Message Copy
b. Sending a new message NewMsg Write your message 5.11 Send a voice message copy Voice Enter your password Display number of new and old messages Consult Select message to copy ... -
Page 28: Broadcasting A Message On The Loudspeakers Of A Station Group
5.13 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcasted on the loudspeakers within your broadcast group: Off hook Number of broadcast group Speak, you have 20 seconds ... -
Page 29: Keep In Touch
6 Keep in touch 6.1 Selecting calls to be forwarded When a forward is applied, you can select the types of call to be forwarded: outside, internal, all. Ext/Int Select the type of Out/Int call type of call forwarded is displayed ... -
Page 30: Activatedisable The Personal Assistant
6.5 Activatedisable the personal assistant Reach the "Menu" page Settings Assistant Activate or deactivate the assistant 6.6 Personal assistant : reaching you with one number only Reach the "Menu" page Settings Assistant Menu You can then choose where to route the calls : ... -
Page 31: Cancelling All Forwards
6.10 Cancelling all forwards Cancelfwd. To cancel all forwards, you can programme another type of forward too 6.11 Cancelling a specific forward Programmed key corresponding to type of forward (group or selective) 6.12 Forwarding calls when your line is busy (forward if busy) Callers can be forwarded to another telephone if you are already on the line ... -
Page 32: Consulting Written Messages
The 27 standard messages are shown below: Call me back Meeting on ___ (*) Call me back tomorrow Meeting on ___ at _:_ (*) Call me back at _:_ (*) Out for a while Call back _____ (*) Absent for the rest of the day Call the attendant Absent, back at _:_ (*) Call the assistant... - Page 33 Change the time slot The time slot during which notification is activated can be changed Schedule Change times ...
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Page 34: Managing Your Charges
7 Managing your charges 7.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. Reach the "Menu" page Settings My services Consultation Additional services Business account code ... -
Page 35: Programming Your Telephone
8 Programming your telephone 8.1 Initializing your voice mailbox Light flashes Enter your personal code then record your name according to voice guide instructions Your personal code is used to access your voice mailbox and to lock your telephone. Your password has 6 digits. -
Page 36: Adjusting The Audio Functions
8.4 Adjusting the audio functions Reach the "Menu" page Settings Phone Ringing Choose the tune Melody Select the melody of your choice (16 tunes ) Adjusting the ringer volume Volume Select the volume you want : (10 levels ) ... -
Page 37: Adjusting The Contrast Of The Display
8.5 Adjusting the contrast of the display Reach the "Menu" page Settings Phone Contrast Screen Keys Increase or reduce the brightness of the screen or keys (of the extension unit) by pressing consecutively on the corresponding keys 8.6 Selecting the welcome page This function is used to choose the page displayed by default on the telephone. -
Page 38: Programming Direct Call Keys (F1 And F2 Keys )
8.10 Programming direct call keys (F1 and F2 keys ) Press a programmable key (F1 or F2) If the key is not programmed yet: Select the key to program Enter the name and number to associate to the key ... -
Page 39: Programming An Appointment Reminder
8.14 Programming an appointment reminder You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time) Reach the "Menu" page Appointment Enter time of appointment ... -
Page 40: Activating/Deactivating "Forced Headset" Mode
8.18 Activating/Deactivating "Forced headset" mode Reach the "Menu" page Settings Phone ForcedHead On/Off activating/deactivating forced headset 8.19 Installing a Bluetooth® Wireless Technology handset (matching) Before a Bluetooth® headset can be used, it must be correctly matched to the terminal. ... -
Page 41: Installing A Bluetooth® Wireless Technology Headset (Matching)
Just off-hook/on-hook the Bluetooth® handset 8.21 Installing a Bluetooth® Wireless Technology headset (matching) A multi-point Bluetooth headset can be provided by Alcatel-Lucent. This headset can be matched to your mobile phone and other communication devices at the same time. -
Page 42: Contacting Your Administrator
Display of the different equipment matched Select the equipment to be removed Remove dvc Validate your choice Message acknowledging the equipment has been removed 8.24 Contacting your administrator If necessary you may need to contact your administrator. Before contacting your administrator make sure you have information such as your phone's part number and software version to hand. -
Page 43: Acd : Agent Set / Supervisor Station
9 ACD : Agent set / Supervisor station 9.1 Agent set A call center solution allows optimum distribution of calls to agents according to their availability and skills. 9.2 Open an agent session (login) – Agent set Select the ACD application ... -
Page 44: The Four Operating Statuses Of The Agent Set
9.4 The four operating statuses of the agent set An agent's availability is determined by the operating status (of which there are 4), that the agent can change at any time. These statuses are: Onduty In service, the agent is ready to receive calls. ... -
Page 45: Supervisor Station
9.9 Supervisor station A supervisor can consult the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function keys. A supervisor can also perform the agent function from the same set 9.10 Supervising group mailboxes – Supervisor station Consulting the messages: When a message is left in a group mailbox, the voice mail present indicator associated with the supervision key flashes. -
Page 46: Guarantee And Clauses
The RJ-45 jack is not used for telephone line connection The 8068 Bluetooth® Premium Deskphone also offers a Bluetooth® Radio Interface for the Bluetooth® handset or other Bluetooth® devices frequency range 2400-2483.5 MHz, Radiated Power 7mW. -
Page 47: Regulatory Statements
This equipment is in compliance with the essential requirements of R&TTE Directive 1999/5/EC and with Directive 2011/65/UE (ROHS). The Declaration of Conformity may be obtained from: Alcatel-Lucent 3 avenue Octave Gréard 75007 Paris, France ebg_global_supportcenter@Alcatel-Lucent.com. USA and Canada This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is... - Page 48 The labels and icons presented in this document are not contractually binding and may be modified without prior warning Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice.