Basic Troubleshooting - Denon Heos Drive Quick Start Manual

BASIC TROUBLESHOOTING

I get a message "Device was not found"
Your HEOS device and controller device may not be on the same network. Verify that the controller device is on the same network
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as your HEOS device. This is usually confi gured under the Settings feature on your mobile device. If you have more than one
network, your device may hop to a diff erent network as you move around your home.
No sound comes out of a specifi c speaker
Check that Bridge Switches on Rear Panel are properly selected.
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Music cuts out or delays sometimes
Make sure your Internet connection is operating correctly.
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If you are sharing your network with other users or devices, they may be using most of your bandwidth
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(especially if they are streaming video).
I hear a delay when using the AUX input with my TV
If you are connecting the AUX input with your cable or satellite box for enjoying TV audio through multiple HEOS devices, you may
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hear a delay between when you see someone speak and when you hear the audio. This is because the HEOS system must buff er
the audio before it sends it out to the devices so that it arrives at all speakers at the same time.
You can avoid this delay by listening only to the HEOS device which is directly connected to the set top box.
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Resetting Your Device
Resetting your HEOS device will clear out EQ, and name but retain it's current software. You will have to use Settings->Add Device
to reconnect the device to your home network before it can be used. To reset your HEOS Drive, press the Reset button on the back
and hold it in until the Zone LED begins to flash amber.
Restoring the Device to Factory Defaults
Restoring the HEOS device to its factory defaults will clear all of the settings and restore the original software which was installed at
the factory.
Caution: All settings will be erased and the software will likely be downgraded!
To restore your HEOS Drive to the factory defaults, turn the power switch off rear panel. Press the Reset button on the back, turn
the power switch on rear panel, and hold it in until the Zone LED begins to fl ash amber.
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HEOS Drive QUICK START GUIDE
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