Denon HEOS Owner's Manual
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Denon HEOS Owner's Manual

Wireless subwoofer
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Contents
Setup
Use
Troubleshooting
Status LED
Appendix
WIRELESS SUBWOOFER
Owner's Manual
HEOS Subwoofer
1

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Summary of Contents for Denon HEOS

  • Page 1 Contents Setup Troubleshooting Status LED Appendix WIRELESS SUBWOOFER Owner’s Manual HEOS Subwoofer...

  • Page 2: Table Of Contents

    Adding more HEOS devices Adding wired HEOS devices Adding wireless HEOS devices Connecting devices Pairing a HEOS Subwoofer to a HEOS device Pairing HEOS subwoofer to HEOS AVR or HEOS Bar Pairing HEOS Subwoofer to other HEOS device Unpairing the HEOS Subwoofer...
  • Page 3 Basic troubleshooting My HEOS device won’t connect to my network using the audio cable My HEOS device turns off and the status LED flashes in red Connecting to a WPS network Resetting your HEOS device Restoring the HEOS device to factory defaults...

  • Page 4: Introduction

    Industry leading microsecond audio synchronization between HEOS device Legendary Denon audio quality If you are in a hurry, you can be enjoying great sounding music in no time by following the steps outlined in the HEOS Quick Start Guide (packaged with your HEOS device).

  • Page 5: Before Your Begin

    Wireless Router - In order to use your HEOS music system, you must have a working wireless (Wi-Fi) or ethernet network in your home. Even when connected to an Ethernet network, a Wi-Fi connection to the router is required to control the system using the HEOS Control app. If you do not have a wireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your home.

  • Page 6: Hardware Requirements

    Contents Setup Troubleshooting Status LED Appendix o Hardware Requirements Use the HEOS Subwoofer together with existing HEOS devices. [Example] HEOS AVR HEOS Bar HEOS Amp HEOS speaker NOTE 0 HEOS Subwoofer can not be used by itself.

  • Page 7: Controller Requirements

    Troubleshooting Status LED Appendix o Controller requirements You can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets these minimum requirements: iOS Minimum Requirements Android Minimum Requirements iOS version 7.0 or later Android OS version 4.0 or later...

  • Page 8: Getting To Know Your Heos Subwoofer

    Setup Troubleshooting Status LED Appendix Getting to know your HEOS Subwoofer Unpack your HEOS Subwoofer from the box and verify that the following items are included: HEOS Subwoofer Quick Start Guide Thank you note (North America model only) Extended Protection Plan...
  • Page 9 Contents Setup Troubleshooting Status LED Appendix Power cord 1/8 inch (3.5 mm) setup cable Ethernet cable Feet NOTE 0 Please use the power cord included in the box for your device.

  • Page 10: Front Panel

    Contents Setup Troubleshooting Status LED Appendix o Front panel A Status LED Please refer to the “Status LED table” for LED color and state meaning. (v p. 30)

  • Page 11: Controls

    Contents Setup Troubleshooting Status LED Appendix o Controls A Volume up/down buttons (+, –) Adjusts the HEOS device’s volume level up or down. B Mute button (:) Mutes or unmutes the HEOS device’s volume.

  • Page 12: Back Panel

    CONNECT r t y A AUX jack (AUX IN) E AC inlet (AC IN) Used to add the HEOS device to your wireless network. Used to connect the power cord. (v p. 14) (v p. 16) F CONNECT button B USB port Used for Wi-Fi setup.

  • Page 13: Placing Your Heos Subwoofer

    Placing your HEOS Subwoofer The HEOS Subwoofer is designed to add HEOS multi-room audio functionality to an external device which offers audio amplification. You should place your HEOS Subwoofer in a convenient location near the speakers you are connecting it to.

  • Page 14: Powering Your Heos Subwoofer

    Contents Setup Troubleshooting Status LED Appendix Powering your HEOS Subwoofer Connect the power cord included in the box to the back of the HEOS Subwoofer and the plug to a wall outlet. AUX IN NETWORK 5V/1A--- RESET AC IN CONNECT...

  • Page 15: Getting The Heos App

    Getting the HEOS app The HEOS app is the heart of the HEOS experience. Using your mobile device and the HEOS app, you can setup, browse, explore, and control your HEOS system right in the palm of your hand, from anywhere in your home.

  • Page 16: Setting Up Your First Heos Subwoofer

    Caution DO NOT connect the Ethernet cable if you are connecting your HEOS Subwoofer to a wireless network. If you are connecting the HEOS Subwoofer to a wired network, use an Ethernet cable to connect the HEOS Subwoofer to your network or router.

  • Page 17: Adding More Heos Devices

    The HEOS wireless multi-room sound system is a true multiroom audio system that automatically synchronizes audio playback between multiple HEOS devices so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 devices to your HEOS system.

  • Page 18: Connecting Devices

    Follow the instructions in the menu to complete the setup. NOTE 0 A HEOS Subwoofer can not playback any audio unless it is paired with some other HEOS device. 0 A HEOS Subwoofer needs to connect your wireless network before pairing.

  • Page 19: Pairing Heos Subwoofer To Other Heos Device

    0 HEOS Link 0 HEOS speaker Next NOTE Rooms Music Now Playing 0 A HEOS Subwoofer can not playback any audio unless it is paired with some other HEOS device. 0 A HEOS Subwoofer needs to connect your wireless network before pairing.

  • Page 20: Unpairing The Heos Subwoofer

    Drag one room into another to group them Name HEOS Bar "Rooms" menu. HEOS 3 Left Disconnect Wireless Surrounds Tap the HEOS device from which to unpair the HEOS HEOS Link Disconnect Wireless Subwoofers Subwoofer. Select "Disconnect Wireless Subwoofers"． HEOS Bar...

  • Page 21: Making Adjustments

    Setup Troubleshooting Status LED Appendix Making adjustments You can adjust specific settings for each of your HEOS device in your Adjusting the Level system: Select the Settings a icon located in the upper left Select “Level”. corner of the main “Music” menu to display the Settings menu.

  • Page 22: Adjusting The Phase

    Contents Setup Troubleshooting Status LED Appendix Adjusting the Phase Select “Phase”. Select Normal (default) or 180°. 0 For normal configuration, use “Normal”. 0 The bass volume may increase when switched to “180°” due to the installation location of the Subwoofer. Adjusting the status light brightness Select “Status Light”.

  • Page 23: Updating Your System

    Status LED Appendix Updating your system HEOS has the ability to add enhancements and updated functionality via your high speed Internet connection. Follow the instructions on the screen to update the HEOS device and/or your controller App. Select “Software Update”.

  • Page 24: Advanced Features

    Advanced features There are a few advanced features of the HEOS system that you may want to explore once you become familiar with the basic operations. You can access the advanced features of the HEOS system by following these steps:...

  • Page 25: Power Management

    LED. NOTE 0 Please note that the HEOS cannot be operated as intended when in Deep Standby as there is no network connection. o Off To completely turn off the power to the device you must remove the...

  • Page 26: Basic Troubleshooting

    Solution Refer to Page The protection circuit has been activated due to a rise in temperature within your HEOS device. Turn the power off, wait about – an hour until this device cools down sufficiently, and then turn the power on again.

  • Page 27: Connecting To A Wps Network

    Settings - Add Device to reconnect the HEOS device to your home network before it can be used. To reset your HEOS device, press and hold the RESET buttons located on the back of the HEOS device for 5 seconds until the...

  • Page 28: Restoring The Heos Device To Factory Defaults

    To restore your HEOS device to the factory defaults, unplug the power cable from the power outlet. Press and hold the RESET button located on the back of the HEOS device, reconnect the power cable, and hold it in until the front LED begins to flash amber.

  • Page 29: Contact Denon

    Telephone: Toll Free (855) 499 2820 (M-F 10:00AM to 10:00PM EST / Sat 12:00PM to 8:00PM EST) For the other region: If you need additional help in solving problems, please contact Denon customer service in your area or visit http://www.HEOSbyDenon.com...

  • Page 30: Status Led Table

    Contents Setup Troubleshooting Status LED Status LED Appendix Status LED table Device Operation Description Front LED Action Rear LED Action AUX IN NETWORK 5V/1A--- RESET AC IN CONNECT No AC power or Deep Standby (off) (off) AUX IN NETWORK 5V/1A--- RESET AC IN CONNECT...
  • Page 31 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action AUX IN NETWORK 5V/1A--- RESET AC IN CONNECT Not connected (solid) (solid) AUX IN NETWORK 5V/1A--- RESET AC IN CONNECT Connect button was pressed (blink) (blink) Setup AUX IN...
  • Page 32 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action AUX IN NETWORK 5V/1A--- RESET AC IN CONNECT Configured and connected to your network (off) (solid) Setup AUX IN NETWORK 5V/1A--- RESET AC IN CONNECT Error (solid) (solid)
  • Page 33 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action AUX IN NETWORK 5V/1A--- RESET AC IN CONNECT Soft reset - Clear user settings (solid) (fast blink) AUX IN NETWORK 5V/1A--- RESET AC IN CONNECT Hard reset - Factory restore (solid) (blink)
  • Page 34 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action AUX IN NETWORK 5V/1A--- RESET AC IN CONNECT Firmware Error (off) (slow blink (NOT fade)) AUX IN NETWORK 5V/1A--- RESET AC IN CONNECT Hardware Error Errors (off) (fast blink)
  • Page 35 Contents Setup Troubleshooting Status LED Appendix Device Operation Description Front LED Action Rear LED Action AUX IN NETWORK 5V/1A--- RESET AC IN CONNECT a WPS session is active (fast blink) (fast blink) AUX IN NETWORK 5V/1A--- RESET AC IN CONNECT WPS connected (solid) (for 3 sec.

  • Page 36: Supported File Types And Codecs

    Contents Setup Troubleshooting Status LED Appendix Appendix Supported file types and codecs Frequency Sample Rate File Extension Codec Bit Rates 32/44.1/48 88.2/96/176.4 16/24 bit 192 kHz 32 kHz MPEG-1 Audio Layer 3 44.1 kHz 16 bit 32 - 320 kbps CBR/VBR 48 kHz 32 kHz...

  • Page 37: Specifications

    Contents Setup Troubleshooting Status LED Appendix Specifications o Wireless LAN section Network type: Conforming to IEEE 802.11a/b/g/n/ac Used frequency range: 2.4 GHz, 5 GHz o General Operating temperature: 41 °F - 95 °F (5 °C - 35 °C) Power supply: AC 100 - 240 V, 50/60 Hz Power consumption: 70 W...
  • Page 38 Contents Setup Troubleshooting Status LED Appendix o Dimensions (Unit : in. (mm)) 6 7/8 (172) 17 3/8 (439) o Weight : 22 lbs 4 oz (10.1 kg) For the purpose of improvement, the specifications and design are subject to change without notice.

  • Page 39: Information

    Contents Setup Troubleshooting Status LED Appendix Information Trademarks Google Play is a trademark of Google Inc. Amazon, Kindle, Echo, Alexa, Dash, Fire and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Apple, the Apple logo, iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S.

  • Page 40: License

    GPL/LGPL software that is used in the product. COPYRIGHT AND PERMISSION NOTICE Denon provides the source code based on the GPL and LPGL licenses at the actual cost upon your request to our customer service Copyright (c) 1996 - 2014, Daniel Stenberg, <daniel@haxx.se>...
  • Page 41 Contents Setup Troubleshooting Status LED Appendix n e2fsprogs-libs-1.40.8/lib/uuid n expat-2.0.1 Redistribution and use in source and binary forms, with or without Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd modification, are permitted provided that the following conditions are and Clark Cooper met: Copyright (c) 2001, 2002, 2003, 2004, 2005, 2006 Expat maintainers.
  • Page 42 Contents Setup Troubleshooting Status LED Appendix n getopt n jQuery http://cvsweb.netbsd.org/bsdweb.cgi/src/lib/libc/stdlib/ Copyright 2014 jQuery Foundation and other contributors Copyright (c) 1987, 1993, 1994 The Regents of the University of http://jquery.com/ California. All rights reserved. Permission is hereby granted, free of charge, to any person obtaining a Redistribution and use in source and binary forms, with or without copy of this software and associated documentation files (the modification, are permitted provided that the following conditions are...
  • Page 43 Contents Setup Troubleshooting Status LED Appendix n libpcap-1.4.0 n libtar-1.2.11 License: BSD Copyright (c) 1998-2003 University of Illinois Board of Trustees Copyright (c) 1998-2003 Mark D. Roth Redistribution and use in source and binary forms, with or without All rights reserved. modification, are permitted provided that the following conditions are met: Developed by: Campus Information Technologies and Educational...
  • Page 44 Contents Setup Troubleshooting Status LED Appendix n mDNS 320.10.80 n mongoose The majority of the source code in the mDNSResponder project is licensed https://github.com/cesanta/mongoose/ under the terms of the Apache License, Version 2.0, available from: Copyright (c) 2004-2013 Sergey Lyubka <http://www.apache.org/licenses/LICENSE-2.0>...
  • Page 45 Contents Setup Troubleshooting Status LED Appendix n openssl-1.0.0d THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT “AS IS” AND ANY EXPRESSED OR IMPLIED WARRANTIES, Copyright (c) 1998-2011 The OpenSSL Project. All rights reserved. INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES Redistribution and use in source and binary forms, with or without OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR modification, are permitted provided that the following conditions are...
  • Page 46 Contents Setup Troubleshooting Status LED Appendix n portmap-6.0 n pstdint.h-0.1.12 Copyright (c) 1990 The Regents of the University of California. BSD License: All rights reserved. Copyright (c) 2005-2011 Paul Hsieh Redistribution and use in source and binary forms, with or without All rights reserved.
  • Page 47 Contents Setup Troubleshooting Status LED Appendix n rl78flash 2000.3.1 n sqlite 2003.5.7 License SQLite Copyright ======= SQLite is in the The MIT License (MIT) Public Domain Copyright (c) 2012 Maxim Salov All of the code and documentation in SQLite has been dedicated to the public domain by the authors.
  • Page 48 Contents Setup Troubleshooting Status LED Appendix n strlcpy.c , v1.11 n tinyxml 2002.4.3 Copyright (c) 1998 Todd C. Miller <Todd.Miller@courtesan.com> www.sourceforge.net/projects/tinyxml Original file by Yves Berquin. Permission to use, copy, modify, and distribute this software for any purpose with or without fee is hereby granted, provided that the This software is provided 'as-is', without any express or implied above copyright notice and this permission notice appear in all warranty.
  • Page 49 Contents Setup Troubleshooting Status LED Appendix n Tremor n zlib http://wiki.xiph.org/index.php/Tremor http://www.zlib.net/ Copyright (c) 2002, Xiph.org Foundation zlib.h -- interface of the ‘zlib’ general purpose compression library version 1.2.3, July 18th, 2005 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are Copyright (C) 1995-2004 Jean-loup Gailly and Mark Adler met:...
  • Page 50 Contents Setup Troubleshooting Status LED Appendix n The Spotify software is subject to third party licenses found here: www.spotify.com/connect/third-party-licenses...
  • Page 51 3520 10492 00AD HEOSbyDenon.com Copyright © 2017 D&M Holdings Inc. All Rights Reserved.
  • Page 52 HEOS Subwoofer QUICK START GUIDE...

  • Page 53: Before You Begin

    BEFORE YOU BEGIN The HEOS Subwoofer is designed as a Wireless Subwoofer to be connected to your HEOS product. Make sure you have the following items in working order: Wi-Fi Router & Apple iOS, Android or Kindle Other Internet Connection...
  • Page 54 HEOS Subwoofer QUICK START GUIDE STEP 1: UNPACK Carefully unpack your HEOS Subwoofer. Verify that the following items are included in the box. 1/8 inch Power Ethernet (3.5 mm) Feet cord cable setup cable...
  • Page 55 STEP 2: PLAN Determine which room and HEOS device you wish to group with this HEOS Subwoofer.
  • Page 56 HEOS Subwoofer QUICK START GUIDE STEP 3: PLACE Place the HEOS Subwoofer in a convenient location in the same room as the other HEOS devices you wish to group the Subwoofer with. OPTIONAL Attach the included feet to the four corners of the...
  • Page 57 STEP 4: CONNECT Connect the power cord to the HEOS Subwoofer and a wall outlet. AUX IN NETWORK 5V/1A--- RESET AC IN CONNECT OPTIONAL If you are connecting the HEOS Subwoofer to a wired AUX IN NETWORK 5V/1A--- network, connect the included Ethernet cable between the...
  • Page 58 Launch the HEOS App and follow Go to the Apple App Store, Google Play or the instructions in the app to add Amazon App Store and search for “HEOS” the HEOS Subwoofer to your to download and install. network and then group your HEOS Subwoofer with the desired HEOS device.
  • Page 59 STEP 6: ADD DEVICE Settings Music Add Device ENJOY! OWNER’S MANUAL • For more information, visit www.HEOSbyDenon.com • Refer to the Online Manual for other functions information and operation procedure details. manuals.denon.com/HEOSSW/ALL/EN...
  • Page 60 You will have to use Settings->Add Device to reconnect the device to your home network before it can be used. To reset your HEOS device, gently insert a small paperclip into the Reset button hole on the back and hold it in until the front LED begins to fl...
  • Page 61 CONTACT Denon For US & Canada only: If you need further assistance with your HEOS Product, please contact HEOS Customer Support Services below: Website www.HEOSbyDenon.com/Support Email Support@HEOSbyDenon.com Live Chat www.HEOSbyDenon.com/LiveChat Telephone Toll Free (855) 499 2820 (M-F 10:00AM to 10:00PM EST / Sat 12:00PM to 8:00PM EST)
  • Page 62 HEOSbyDenon.com Printed in China 5411 11459 00AD Copyright ©2017 D&M Holdings Inc. All Rights Reserved.
  • Page 63 You can combine the HEOS Subwoofer with another wireless HEOS speaker to give your sound more depth. Alternatively, you can pair it with the HEOS Bar and two HEOS speakers as rear channels. You’ll get a fully wireless 5.1 cinema surround sound experience.

  • Page 64: Key Features

    PERFECT SOUND MADE SIMPLE. Setup of the HEOS Subwoofer takes a matter of minutes. Simply connect it to your home network and any other HEOS devices and you can experience dramatic bass instantly. Control all your sound via the HEOS App. It‘s really as simple as that.

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