Ford Expedition 2014 Owner's Manual page 428

Issue
• You may be
SYNC does not
understand or is using the wrong
calling the wrong voice commands,
contact when I OR
• You may not be
want to make a
call. saying the name
exactly as it is
saved, OR
• Contacts in your
phonebook may be
very short and
similar, or they
may contain special
characters, OR
• Your phonebook
contacts may be
saved in CAPS.
Issue
• Your device
SYNC does not
may not support
find any mobile
the AppLink
apps that are on
feature, OR
my phone.
• The application
does not support
AppLink., OR
• If you have an
iPhone, it may not
be plugged in, OR
• Your phone may
not be paired or
connected.
2014 Expedition (exd)
Owners Guide gf, 3rd Printing, March 2014
USA (fus)
SYNC®
Voice command issues
Possible Possible solution(s)
cause(s)
• Review the phone voice
commands at the beginning of
the phone section.
• Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved as
Joe Wilson, say "Call Joe Wilson".
• The system works better if you
list full names, such as "Joe
Wilson" rather than "Joe".
• Do not use special characters
such as 123 or ICE, as the
system does not recognize them.
• sw;&-.2If contacts are saved in
CAPS, you have to spell them.
JAKE requires you to say, "Call
J-A-K-E".
AppLink issues
Possible Possible solution(s)
cause(s)
• Check the website for
compatible devices and
applications.
• Make sure your device is
paired and connected. If you
have an iPhone, make sure it is
plugged in using the USB and
that the application is running
in the foreground.
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