Panasonic KX-NS700 Operating Manual page 329

Note:
The Supervisory Monitor (ACD) Control feature cannot be used at the same time as Hospitality
features. (Refer to "1.3.34 HOSPITALITY FEATURES".) For details, consult your system
administrator.
By specifying an ACD Supervisor for extension users, the ACD Supervisor can check and analyze the operating
conditions of an ICD group. This is done by monitoring the current condition of the ICD group, and by collecting
and analyzing statistical ACD report information.
ICD group monitoring enables recording of ACD report data and allows various analyses based on that data.
To analyze the ACD report, there are three filters: "Group", "Agent", and "Call". The filtered ACD report data
can be printed out and exported in a CSV format. You can also create graphs (pie charts or bar charts) to easily
analyze ACD reports. The flow from ACD report data collection to analysis is shown below:
Start ACD logging*
Start ACD logging*
*Recording ACD report data is enabled at the same time the Group monitor starts.
Document Version 2014-11
ICDG-A ICDG-B
Start Monitor
Start Monitor
Real-time ICDG information
Real-time ICDG information
View ACD report
ACD report
4.1.3 Supervisory Monitor (ACD) Control
ACD supervisor
[Group Monitor Example]
Standard Mode
Desired Filter set
Print
Export (CSV only)
Graph
[Graph Example]
Operating Manual 329