Troubleshooting - Samsung SNB-7000 User Manual

appendix

TROUBLESHOOTING

PROBLEM
I can't access the camera from a
web browser.
Viewer got disconnected during
monitoring.
I cannot connect to the system
using a tab browser of Internet
Explorer 7.0.
The camera connected to the
network is not detected in the IP
installer program.
Images overlap.
No image appears.
86_ appendix
Check to make sure that the camera's Network settings are appropriate.
Check to make sure that all network cables have been connected
properly.
If connected using DHCP, verify that the camera is able to acquire
dynamic IP addresses without any problem.
If connected using a DDNS URL, verify that the MAC address has been
properly entered.
If the camera is connected to a Broadband Router, verify that port
forwarding is properly configured.
Connected Viewers become disconnected upon any change to camera
or network configurations.
Check all network connections.
If the camera is connected over an PPPoE network, it' s possible for
Viewer to disconnect under poor network conditions.
When you try to connect to the system using a tab browser, the same
cookie information is shared, resulting in errors when connected.
Therefore, instead of using a tab browser, open a new browser window
to connect to the system.
Turn off the firewall settings on your PC and then search the camera
again.
Check whether two or more cameras are set to a single multicast
address instead of different addresses. If a single address is used for
multiple cameras, the images may overlap.
If the transmission method is set to multicast, check whether there is a
router that supports multicast in the LAN the camera is connected to.
SOLUTION