Ford Taurus 2015 Owner's Manual page 527

526 MyFord Touch® (If Equipped)
Issue
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.
The MyFord Touch system has System Reset feature that can be
performed if the function of a SYNC feature is lost. This reset is
intended to restore functionality and will not erase any information
previously stored in the system (such as paired devices, phonebook,
call history, text messages, or user settings). To perform a System
Reset, press and hold the Seek Up (>>) button while pressing and
holding the Radio Power button. After approximately 5 seconds the
screen will go black. Allow a 1-2 minutes for the system reset to
complete. You may then resume using the SYNC system.
2015 Taurus
Owners Guide gf, 2nd Printing, November 2014
USA (fus)
Voice command issues
Possible
cause(s)
• You may be • Review the phone voice
using the wrong commands at the beginning of the
voice commands, phone section.
• Make sure you are saying the
OR
• You may not be
contacts exactly as listed. For
saying the name example, if a contact is saved as
exactly as it is Joe Wilson, say "Call Joe Wilson".
• The system works better if you
saved, OR
• Contacts in your
list full names, such as "Joe
phonebook may be Wilson" rather than "Joe".
• Do not use special characters
very short and
similar, or they such as 123 or ICE, as the system
may contain does not recognize them.
• If contacts are saved in CAPS,
special characters,
OR you have to spell them. JAKE
• Your phonebook
requires you to say, "Call
contacts may be J-A-K-E".
saved in CAPS.
MyFord Touch System Reset
Possible solution(s)