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MyFord Touch® (If Equipped)
TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone's compatibility, register
your account and set preferences as well as access a customer
representative via an online chat (during certain hours). Visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for
more information.
Issue
There is excessive
The audio control
background noise
settings on your
during a phone
phone may be
call.
affecting SYNC
performance.
During a call, I can
Possible phone
hear the other
malfunction.
person but they
cannot hear me.
• This is a
SYNC is not able
to download my
phone-dependent
phonebook.
feature, OR
• Possible phone
malfunction.
The system says
Limitations on
Phonebook
your phone's
Downloaded but
capability.
my phonebook in
SYNC is empty or
is missing
contacts.
2015 Taurus
Owners Guide gf, 2nd Printing, November 2014
USA (fus)
Phone issues
Possible
Possible solution(s)
cause(s)
Review your phone's user guide
regarding audio adjustments.
Try turning off the device,
resetting the device, removing the
device's battery, then trying again.
• Go to the website to review
your phone's compatibility.
• Try turning off the device,
resetting the device or removing
the device's battery, then trying
again.
• Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• Use the SYNCmyphone feature
available on the website.
• Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
• Remove any pictures or special
ring tones associated with the
missing contact.
521
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Table of Contents
Troubleshooting
