Troubleshooting; Normal Sounds You May Hear; Before Calling For Service - LG WM2688H*MA User's Manual & Installation Instructions

T RO U B L E S H O OT I N G

NORMAL SOUNDS YOU MAY HEAR

The following sounds may be heard while the
washer is operating. They are normal.
Clicking:
Door lock relay when the door locks and unlocks.
Spraying or hissing:
Steam or water spraying or circulating during
the cycle.

BEFORE CALLING FOR SERVICE

Your Steam Washer™ is equipped with an automatic error-monitoring system to detect and diagnose
problems at an early stage. If your washer does not function properly or does not function at all, check the
following before you call for service.
Problem Possible Causes
Rattling and • Foreign objects, such as
clanking noise keys, coins, or safety pins,
may be in drum or pump.
Thumping sound
• Heavy wash loads may
produce a thumping sound.
• Washer load may be out
of balance.
Vibrating noise • Shipping bolts and/or
packaging materials not
removed.
• Wash load may be unevenly
distributed in the drum.
• Not all leveling feet are resting
firmly on the floor.
• Floor not rigid enough.
Water leaking
• Fill hose connection is loose
around washer
at tap or washer.
• House drain pipes are
clogged.
Excessive sudsing
• Too much detergent or
incorrect detergent.
Staining • Add laundry products to the
washer drum.
• Washer not unloaded
promptly.
• Does not properly sort the
clothes.
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Humming or gurgling:
Drain pump pumping water from the washer at
the end of a cycle.
Splashing:
Clothes tumbling in the drum during the wash
and rinse cycles.
Solutions
• Stop washer and check drum and drain filter for
foreign objects. If noise continues after washer is
restarted, call for service.
• This is normal. If sound continues, washer is
probably out of balance. Stop and redistribute
wash load.
• Stop and redistribute wash load.
• See Installation Instructions for removing shipping
bolts and packaging.
• Stop washer and rearrange wash load.
• Adjust the leveling feet. Make sure all four feet are in
firm contact with the floor while the washer is in the
spin cycle with a load.
• Make sure that the floor is solid and does not flex.
Refer to "Flooring" in the Installation section.
• Check hoses. Check and tighten hose connections.
• Unclog drain pipe. Contact a plumber if necessary.
• Reduce detergent amount or use low-sudsing
detergent.
Only use detergent with the HE
(High-Efficiency) logo.
• Load the laundry products into the dispenser.
• Always remove items from the washer as soon as
the cycle is completed.
• Always wash dark colors separately from light
colors and whites to prevent discoloration. If
possible, do not wash heavily soiled items with
lightly soiled ones.
BEFORE CALLING FOR SERVICE
(cont.)
Problem Possible Causes
Water in the washer
• Drain hose is bent, pinched,
drains slowly or not
or clogged.
at all, or the display
• The drain filter is clogged.
shows:
Washer fills with • Water supply taps are not
water slowly or not open fully.
at all, or the display
• Water line hoses are kinked,
shows:
pinched, or bent.
• Water inlet filters are clogged.
• Water pressure to tap or
house is too low.
Washer will not
• Power cord is not properly
turn on
plugged in.
• House fuse is blown, circuit
breaker has tripped, or power
outage has occurred.
Washer won't • The door is not closed
spin, or the display properly.
shows:
Door will not • Interior temperature of
unlock when cycle washer is too high.
is stopped or
paused
• Water level in washer is too
high.
Wash cycle time is • The washer automatically
longer than usual adjusts the wash time for
the amount of laundry, water
pressure, water temperature,
and other operating
conditions.
Musty or mildewy
• Incorrect or too much
odor in washer
detergent has been used.
• Inside of tub not cleaned
properly.
Steam is not visible • This is normal.
during STEAM cycle
T RO U B L E S H O OT I N G
Solutions
• Make sure the drain hose is free of clogs, kinks, etc.,
and is not pinched behind or under the washer.
• Clean the drain filter. See the Care and Cleaning
section.
• Make sure that the water taps are open fully.
• Make sure the hoses are not kinked or pinched. Be
careful when moving the washer.
• Clean the inlet filters. See the Care and Cleaning
section.
• Check another faucet in the house to make sure that
household water pressure is adequate.
• Make sure that the plug is plugged securely into a
grounded, 3-prong, 120-VAC, 60-Hz. outlet.
• Reset circuit breaker or replace fuse. Do not increase
fuse capacity. If the problem is a circuit overload,
have it corrected by a qualified electrician.
• Make sure that the door is closed properly and press
the START/PAUSE button. After starting a cycle, it
may take a few moments before the drum begins to
turn or spin. The washer will not spin unless the door
is locked (DOOR LOCK will appear in the display).
• If the door is closed and locked and the open door
error message is displayed, call for service.
• The washer door has a safety lock to prevent burns.
Allow the washer to cool until the DOOR LOCK
indicator turns off in the display.
• Allow the washer to complete the programmed cycle,
or run the DRAIN & SPIN cycle to drain the water.
• This is normal. The washer adjusts cycle time
automatically to provide optimal results for the
selected cycle.
• Use only HE (High-Efficiency) detergent in accordance with
the manufacturer's instructions.
• Run the TUB CLEAN cycle regularly. Be sure to wipe
around and under the door seal frequently.
• Clean around door seal/glass to prevent odor or mildew:
1. wipe dry the door seal/glass and the door opening area
2. wipe around the inner drum/door seal and the lower door seal
• Because it uses pressurized steam, the washer
requires very small amounts of steam to achieve
optimal results. Excess steam could damage fabrics
and reduce efficiency.
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