Page 1 2015 C-MAX HYBRID | C-MAX ENERGI Owner’s Manual fordowner.com ford.ca March 2015 Second Printing Owner’s Manual C-MAX Hybrid/Energi Litho in U.S.A. FM5J 19A321 FB...
Page 3 No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission. Errors and omissions excepted. © Ford Motor Company 2015 All rights reserved. Part Number: 20150223221558...
Page 4: Table Of Contents
Symbols Glossary..........7 Driver Knee Airbag.........40 Data Recording..........9 Safety Canopy ..........41 California Proposition 65......11 Crash Sensors and Airbag Indicator..42 Perchlorate............11 Airbag Disposal..........43 Ford Credit............11 Replacement Parts Keys and Remote Controls Recommendation........11 Special Notices..........12 General Information on Radio Frequencies..........44 Mobile Communications Equipment.............13 Remote Control..........44...
Page 5 Table of Contents Remote Start..........110 Wipers and Washers Windshield Wipers.........70 Seats Autowipers............70 Sitting in the Correct Position....112 Rear Window Wiper and Washers....71 Head Restraints..........112 Manual Seats..........114 Lighting Power Seats.............115 Lighting Control..........73 Rear Seats............117 Autolamps............73 Heated Seats...........117 Instrument Lighting Dimmer......74 Rear Seat Armrest.........118 Headlamp Exit Delay........75 Daytime Running Lamps......75 Universal Garage Door...
Page 6 Table of Contents Emission Control System......146 Luggage Covers..........178 Load Limit............179 High Voltage Battery Towing General Information........149 Charging the High Voltage Battery..151 Towing a Trailer..........186 High Voltage Battery Cut-Off Transporting the Vehicle......186 Switch............156 Towing the Vehicle on Four Wheels..186 Transmission Driving Hints Automatic Transmission......157 Breaking-In.............188 Economical Driving........188...
Page 7 Table of Contents Maintenance Wheels and Tires General Information........213 Temporary Mobility Kit......243 Opening and Closing the Hood....213 Tire Care............255 Under Hood Overview - Hybrid Electric Using Snow Chains........269 Vehicle (HEV)..........214 Tire Pressure Monitoring System...270 Under Hood Overview - Plug-In Hybrid Technical Specifications......273 Electric Vehicle (PHEV)......216 Engine Oil Dipstick........217...
Page 8 Table of Contents MyFord Touch General Information........336 Settings............344 Entertainment..........354 Phone...............373 Electric Vehicle Information.....378 Information............388 Climate............397 Navigation............401 MyFord Touch Troubleshooting..410 Accessories Accessories.............416 Extended Service Plan (ESP) Extended Service Plan (ESP)....418 Scheduled Maintenance General Maintenance Information..420 Normal Scheduled Maintenance..424 Special Operating Conditions Scheduled Maintenance..........426 Scheduled Maintenance Record...428 Appendices...
Page 9 C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 10: Introduction
Introduction ABOUT THIS MANUAL Thank you for choosing Ford. We recommend that you take some time to get to know your vehicle by reading this manual. The more that you know about it, the greater the safety and pleasure you will get from driving it.
Page 11 Introduction Brake system Fasten safety belt Cabin air filter Front airbag Front fog lamps Check fuel cap Fuel pump reset Child safety door lock or unlock Fuse compartment Child seat lower anchor Hazard warning flashers Child seat tether anchor Heated rear window Cruise control E71340 Heated windshield...
Page 12: Data Recording
Introduction Panic alarm systems. In order to properly diagnose and service your vehicle, Ford Motor Company, Ford of Canada, and service and repair facilities may access or share among them Parking aid vehicle diagnostic information received through a direct connection to your vehicle E139213 when diagnosing or servicing your vehicle.
Page 13 If you do not want Ford Motor Company and Ford of Ford or its vendors to receive this Canada do not access event data information, do not activate the recorder information without obtaining service.
Page 14: California Proposition 65
Ford replacement collision parts meet our stringent requirements for fit, finish, (U.S. Only) structural integrity, corrosion protection Ford Credit offers a full range of financing and dent resistance. During vehicle and lease plans to help you acquire your development we validate these parts vehicle.
Page 15: Special Notices
Ambulance passenger airbag. Do not use this vehicle as an ambulance. On-board Diagnostics (OBD-II) Your vehicle is not equipped with the Ford Your vehicle’s On-board Diagnostics Ambulance Preparation Package. (OBD-II) system has a data port for diagnostics, repair and reprogramming services with diagnostic scan tools.
Page 16: Mobile Communications Equipment
Introduction are unique to your vehicle. This Owner’s MOBILE COMMUNICATIONS Manual is written primarily for the U.S. and EQUIPMENT Canadian Markets. Features or equipment listed as standard may be different on units Using mobile communications equipment built for Export. Refer to this Owner’s is becoming increasingly important in the Manual for all other required conduct of business and personal affairs.
Page 17: Environment
Environment PROTECTING THE ENVIRONMENT You must play your part in protecting the environment. Correct vehicle usage and the authorized disposal of waste, cleaning and lubrication materials are significant steps toward this aim. C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 18: Child Safety
Ford recommends Exposure of people or animals to these checking with a NHTSA Certified Child high temperatures for even a short time...
Page 19: Installing Child Seats
Child Safety Recommendations for Safety Restraints for Children Child Child size, height, weight, or age Recommended restraint type Infants or Children weighing 40 lb (18 kg) or less Use a child safety seat toddlers (generally age four or younger). (sometimes called an infant carrier, convertible seat, or toddler seat).
Page 20: Using Lap And Shoulder Belts
Child Safety Use a child safety seat (sometimes called • Place the vehicle seat upon which the an infant carrier, convertible seat, or child seat will be installed in the upright toddler seat) for infants, toddlers, or position. children weighing 40 pounds (18 •...
Page 21 Child Safety E142530 E142875 3. While holding the shoulder and lap belt 5. To put the retractor in the automatic portions together, route the tongue locking mode, grasp the shoulder through the child seat according to the portion of the belt and pull downward child seat manufacturer's instructions.
Page 22 Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician to make certain the child restraint is properly installed. In Canada, check with your local St.
Page 23 Child Safety Use of Inboard Lower Anchors from the Outboard Seating Positions (Center Seating Use) WARNING The standardized spacing for LATCH lower anchors is 11 inches (28 centimeters) center to center. Do not use LATCH lower anchors for the center seating position unless the child seat manufacturer's instructions permit and E142535...
Page 24: Using Tether Straps
Child Safety Combining Safety Belt and LATCH Perform the following steps to install a Lower Anchors for Attaching Child child safety seat with tether anchors: Safety Seats Note: If you install a child seat with rigid LATCH attachments, do not tighten the When used in combination, either the tether strap enough to lift the child seat off safety belt or the LATCH lower anchors...
Page 25: Booster Seats
If your child restraint system is equipped with a tether strap, and the child restraint manufacturer recommends its use, Ford also recommends its use. E142595 • Can the child sit all the way back...
Page 26: Types Of Booster Seats
Child Safety Types of Booster Seats E70710 • High back booster seats E68924 If, with a backless booster seat, you cannot • Backless booster seats find a seating position that adequately If your backless booster seat has a supports your child's head, a high back removable shield, remove the shield.
Page 27: Child Seat Positioning
Child Safety E142597 WARNINGS If the booster seat slides on the vehicle warnings provided by your vehicle seat upon which it is being used, placing a manufacturer. A safety seat that is rubberized mesh sold as shelf or carpet improperly installed or utilized, is liner under the booster seat may improve inappropriate for your child's height, age, this condition.
Page 28: Child Safety Locks
Child Safety Recommendations for attaching child safety restraints for children Use any attachment method as indicated below by X LATCH LATCH Safety belt Safety belt Safety belt Combined (lower (lower and top and LATCH only Restraint weight of anchors anchors tether (lower Type...
Page 29: Left-Hand Side
Child Safety Left-Hand Side Turn counterclockwise to lock and clockwise to unlock. Right-Hand Side Turn clockwise to lock and counterclockwise to unlock. C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 30: Safety Belts
Safety Belts PRINCIPLE OF OPERATION WARNINGS Safety belts and seats can become hot in a vehicle that has been closed WARNINGS up in sunny weather; they could burn Always drive and ride with your a small child. Check seat covers and seatback upright and the lap belt buckles before you place a child anywhere snug and low across the hips.
Page 31: Fastening The Safety Belts
Safety Belts The safety belt pretensioners are designed to activate in frontal, near-frontal and side crashes, and in rollovers. The safety belt pretensioners on the retractor and anchor at the front seating positions are designed to tighten the safety belts firmly against the occupant's body when activated.
Page 32: Safety Belt Locking Modes
Safety Belts All safety restraints in the vehicle are combination lap and shoulder belts. The driver safety belt has the first type of locking mode, and the front outboard passenger and rear seat safety belts have both types of locking modes described as follows: Vehicle Sensitive Mode This is the normal retractor mode, which...
Page 33: Safety Belt Height Adjustment
Safety Belts How to Use the Automatic Locking Use only extensions manufactured by the Mode same supplier as the safety belt. Manufacturer identification is on a label located either at the end of the webbing or on the retractor behind the trim. Also, use the safety belt extension only if the safety belt is too short for you when fully extended.
Page 34: Safety Belt Warning Lamp And Indicator Chime
Safety Belts This lamp illuminates and an SAFETY BELT WARNING LAMP audible warning will sound if the AND INDICATOR CHIME driver's safety belt has not been fastened when the vehicle's ignition is turned on. Conditions of operation If... Then... The driver's safety belt is not buckled The safety belt warning light illuminates 1- before the ignition switch is turned to the 2 minutes and the warning chime sounds...
Page 35 Safety Belts If... Then... You and the front seat passenger buckle The Belt-Minder feature will not activate. your safety belts before you switch the ignition on or less than 1-2 minutes elapse after you switch the ignition on... You or the front seat passenger do not The Belt-Minder feature activates, the buckle your safety belts before your vehicle safety belt warning light illuminates and a...
Page 36: Child Restraint And Safety Belt Maintenance
Ford Motor Company recommends that all safety belt assemblies in use in vehicles involved in a crash be replaced. However, if the crash was minor and an authorized...
Page 37: Personal Safety System
Personal Safety System How Does the Personal Safety The Personal Safety System provides an System Work? improved overall level of frontal crash protection to front seat occupants and is The Personal Safety System can adapt the designed to help further reduce the risk of deployment strategy of the safety devices airbag-related injuries.
Page 38: Supplementary Restraints System
Supplementary Restraints System The airbags are a supplemental restraint PRINCIPLE OF OPERATION system and are designed to work with the safety belts to help protect the driver and WARNINGS right front passenger from certain upper Airbags do not inflate slowly or body injuries.
Page 39: Driver And Passenger Airbags
Supplementary Restraints System Proper Driver and Front Passenger DRIVER AND PASSENGER Seating Adjustment AIRBAGS WARNING WARNINGS National Highway Traffic Safety Never place your arm or any objects Administration (NHTSA) over an airbag module. Placing your recommends a minimum distance arm over a deploying airbag can of at least 10 inches (25 centimeters) result in serious arm fractures or other between an occupant’s chest and the...
Page 40: Front Passenger Sensing System
Supplementary Restraints System This system works with sensors that are part of the front passenger seat and safety belt to detect the presence of a properly–seated occupant and determine if the front passenger frontal airbag should be enabled (may inflate) or not. Type 1 E142846 Children must always be properly...
Page 41 Supplementary Restraints System The front passenger sensing system is The front passenger sensing system is designed to disable (will not inflate) the designed to enable (may inflate) the front front passenger frontal airbag when the passenger frontal airbag anytime the front passenger seat is unoccupied, or a system senses that a person of adult size rear facing infant seat, a forward-facing...
Page 42: Side Airbags
Supplementary Restraints System After all occupants have adjusted their The driver or adult passengers should seats and put on safety belts, it is very check for objects that lodged underneath important that they continue to sit the front passenger seat, or cargo properly.
Page 43: Driver Knee Airbag
Supplementary Restraints System The system consists of the following: WARNINGS • A label or embossed side panel Do not use accessory seat covers. indicating that side airbags are fitted The use of accessory seat covers to your vehicle. may prevent the deployment of the side airbags and increase the risk of injury •...
Page 44: Safety Canopy
Supplementary Restraints System The Safety Canopy will deploy during SAFETY CANOPY significant side crashes or when a certain likelihood of a rollover event is detected WARNINGS by the rollover sensor. The Safety Canopy Do not place objects or mount is mounted to the roof side-rail sheet equipment on or near the headliner metal, behind the headliner, above each at the siderail that may come into...
Page 45: Crash Sensors And Airbag Indicator
Supplementary Restraints System Children 12 years old and under should The restraints control module also always be properly restrained in the rear monitors the readiness of the above safety seats. The Safety Canopy will not interfere devices plus the crash and occupant with children restrained using a properly sensors.
Page 46: Airbag Disposal
Supplementary Restraints System The fact that the safety belt pretensioners or airbags did not activate for both front seat occupants in a crash does not mean that something is wrong with the system. Rather, it means the restraints control module determined the accident conditions (for example, crash severity, belt usage) were not appropriate to activate these safety devices.
Page 47: Keys And Remote Controls
Keys and Remote Controls Note: If you are in range, the remote control GENERAL INFORMATION ON will operate if you press any button RADIO FREQUENCIES unintentionally. This device complies with Part 15 of the Intelligent Access (If Equipped) FCC Rules and with Industry Canada license-exempt RSS standard(s).
Page 48 Keys and Remote Controls Mechanical Key Blade The intelligent access key also contains a removable mechanical key blade that you can use to unlock the driver door. Type 1 E138615 Note: Your vehicle s keys came with a security label that provides important vehicle key cut information.
Page 49: Replacing The Battery
Keys and Remote Controls E138618 E138620 Note: Your vehicle s back-up keys came 3. Insert the new battery. Refer to the with a security tag that provides important instructions inside the transmitter for vehicle key cut information. Keep the tag in the correct orientation of the battery.
Page 50 Keys and Remote Controls Note: Do not touch the battery contacts or the printed circuit board with the screwdriver. 5. Carefully remove the battery with the screwdriver. 6. Install a new battery with the + facing downward. Assemble the two halves of the remote control.
Page 51: Car Finder
Keys and Remote Controls 3. Remove the old battery. This feature allows you to start your vehicle from outside the vehicle. The 4. Insert a new battery with the + facing transmitter has an extended operating downward. Press the battery down to range.
Page 52: Replacing A Lost Key Or Remote Control
Keys and Remote Controls Press the lock button to lock all the You may have to be closer to the vehicle doors. than when starting due to ground reflection and the added noise of the running vehicle. 2. Press the remote start button twice. The exterior lamps flash twice.
Page 53: Mykey
MyKey • Seat belt reminder or Belt Minder. You PRINCIPLE OF OPERATION cannot disable this feature. The audio system will mute when the front seat MyKey allows you to program keys with passengers' safety belts are not restricted driving modes to promote good fastened.
Page 54: Creating A Mykey
MyKey • Various vehicle speed minders can be MyKey is successfully created. Make sure set. Once you select a speed, it will be you label it so you can distinguish it from shown in the display, followed by an the admin keys. audible tone when the preselected You can also program configurable vehicle speed is exceeded.
Page 55 MyKey To clear all MyKeys of all MyKey settings, press the left arrow button to access the main menu and scroll to: Message Action and Description Settings Press the OK button. MyKey Press the OK button. Clear MyKey Press and hold the OK button until the following message displays.
Page 56: Checking Mykey System Status
MyKey You can find information on programmed CHECKING MYKEY SYSTEM MyKey(s) using the information display STATUS control on the steering wheel. See Information Displays (page 91). To find information on programmed MyKey(s), press the left arrow button to access the main menu and scroll to: Message Description Settings...
Page 57: Using Mykey With Remote Start Systems
Ford-approved, aftermarket remote start USING MYKEY WITH REMOTE systems. If you choose to install a remote START SYSTEMS start system, see an authorized dealer for a Ford-approved remote start system. MyKey is not compatible with non MYKEY TROUBLESHOOTING Condition Potential Causes I cannot create a MyKey.
Page 58 MyKey Condition Potential Causes I lost a key. Program a spare key. See Passive Anti-Theft System (page 65). MyKey distances do not accumulate. • The MyKey user is not using the MyKey. • An admin key holder cleared the MyKeys and created new MyKeys.
Page 59: Locks
Locks Press and hold both the lock and unlock LOCKING AND UNLOCKING buttons on the remote control for four seconds to disable or enable two-stage You can use the power door lock control unlocking. Disabling two-stage unlocking or the remote control to lock and unlock allows all vehicle doors to unlock with one your vehicle.
Page 60: Mechanical Key
Locks WARNINGS Make sure to close and latch the liftgate to prevent drawing exhaust fumes into your vehicle. This will also prevent passengers and cargo from falling out. If you must drive with the liftgate open, keep the vents or windows open so outside air comes into your vehicle.
Page 61 Locks Smart Unlocks For Intelligent Access Keys (If Equipped) This feature helps to prevent you from unintentionally locking your intelligent access key inside your vehicle’s passenger compartment or rear cargo area. When you lock your vehicle using the power door lock control (with the door open, vehicle in park and ignition off), your vehicle will search for an intelligent access E87384...
Page 62: Illuminated Entry
Locks Autounlock (If Equipped) Autounlock: Press the power door lock button then the unlock button. The horn The autounlock feature will unlock all the will sound once if disabled or twice (one doors when: short and one long) if enabled. •...
Page 63: Manual Liftgate
Locks Opening the Liftgate Accessory Mode Battery Saver for Intelligent Access Keys (If Equipped) Manually If you leave the ignition on after leaving your vehicle, it will shut off 15 minutes after you close all of the doors. MANUAL LIFTGATE WARNINGS It is extremely dangerous to ride in a cargo area, inside or outside of a...
Page 64: Power Liftgate
Locks • The ignition is on and the transmission POWER LIFTGATE (If Equipped) is not in park (P). • The battery voltage is below the WARNINGS minimum operating voltage. It is extremely dangerous to ride in a • The vehicle speed is at or above 3 mph cargo area, inside or outside of a (5 km/h).
Page 65: Stopping The Liftgate Movement
Locks With the Outside Control Button Opening the Liftgate Unlock the liftgate with the remote control or power door unlock control. If an intelligent access key is within 3 ft (1 m) of the liftgate, the liftgate unlocks when you press the liftgate release button.
Page 66: Obstacle Detection
Locks 3. Press and hold the liftgate control When Opening button on the liftgate until you hear a The system stops when it detects an chime, indicating programming is obstacle and two short tones sound. Once complete. you remove the obstacle, you can continue Note: You can only use the liftgate control to operate the liftgate.
Page 67 Locks Note: Allow the power system to open the liftgate. Manually pushing or pulling the liftgate may activate the system s obstacle detection feature and stop the power operation or reverse its direction. Manually interfering with the liftgate motion may also replicate a gas strut failure.
Page 68: Security
SecuriLock coded keys Note: The system is not compatible with (integrated keyhead transmitters only) are non-Ford aftermarket remote start systems. lost or stolen and you do not have an extra Use of these systems may result in vehicle coded key, you will need to have your starting problems and a loss of security vehicle towed to an authorized dealer.
Page 69: Anti-Theft Alarm
Security You must have two previously Programming a Spare Intelligent programmed coded keys and the new Access Key unprogrammed key readily accessible. See See your authorized dealer to have your authorized dealer to have the spare additional keys programmed to your key programmed if two previously vehicle.
Page 70: Steering Wheel
Steering Wheel ADJUSTING THE STEERING WHEEL WARNING Do not adjust the steering wheel when your vehicle is moving. Note: Make sure that you are sitting in the correct position. See Sitting in the Correct Position (page 112). E95179 3. Lock the steering column. AUDIO CONTROL (If Equipped) Select the required source on the audio...
Page 71: Voice Control
Steering Wheel CRUISE CONTROL Volume down. Seek down or previous. Seek, Next or Previous Press the seek button to: • Tune the radio to the next or previous stored preset. • Play the next or the previous track. Press and hold the seek button to: •...
Page 72: Multimedia Controls
Steering Wheel Multimedia Controls E145434 Use the arrows on the right side of the steering wheel to navigate through the information display menus. Press OK to make a selection. C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 73: Wipers And Washers
Wipers and Washers Intermittent Wipe WINDSHIELD WIPERS Note: Fully defrost the windshield before switching on the windshield wipers. Note: Make sure the windshield wipers are switched off before entering a car wash. Note: Clean the windshield and wiper blades if they begin to leave streaks or smears.
Page 74: Rear Window Wiper And Washers
Wipers and Washers Note: During wet or winter driving Keep the outside of the windshield clean. conditions with ice, snow or a salty road The rain sensor is very sensitive. Dirt or mist, inconsistent or unexpected wiping or debris around the interior rear view mirror smearing may occur.
Page 75: Rear Window Washer
Wipers and Washers Rear Window Washer E168044 To use the rear washer function, push the lever away from you. When you release the lever, the wiper will operate for a short time. C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 76: Lighting
Lighting Headlamp Flasher LIGHTING CONTROL E162680 E142449 Pull the lever toward you slightly and release it to flash the headlamps. Parking lamps, instrument panel AUTOLAMPS lamps, license plate lamps and (If Equipped) tail lamps Headlamps WARNING The autolamps switch position may High Beams not activate the headlamps in all low visibility conditions, such as daytime...
Page 77: Instrument Lighting Dimmer
Lighting If equipped, the following also activate INSTRUMENT LIGHTING when the lighting control is in the DIMMER autolamps position and you switch them on in the information display: Note: If you disconnect the battery or it • Configurable daytime running lamps. becomes discharged, the illuminated •...
Page 78: Headlamp Exit Delay
Lighting Vehicles Without Front Fog Lamps DAYTIME RUNNING LAMPS Equipped) WARNING The daytime running lamps system does not activate the rear lamps and may not provide adequate lighting during low visibility driving conditions. Also, the autolamps switch position may not activate the headlamps in all low visibility conditions, such as daytime fog.
Page 79: Front Fog Lamps
Lighting 3. The transmission is not in park (P) for DIRECTION INDICATORS vehicles with automatic transmissions or the parking brake is released for vehicles with manual transmissions. 4. The lighting control is in the autolamps position. 5. The headlamps are off. The other lighting control switch positions do not activate the daytime running lamps, and you can use them to temporarily...
Page 80: Ambient Lighting
Lighting (A) Door function switch. Press Passenger Side Lamp this switch to disable the interior lamps. The door function E160819 indicator lamp will illuminate yellow with lamps disabled. Press the switch again to turn interior lamps back on. The indicator lamp will illuminate blue.
Page 81 Lighting E142456 Color palette Control knob Search mode Rotate B past the first detent to switch on and adjust to the desired brightness. Press A to cycle through the color choices. Press C to switch on all interior lamps and the ambient lighting.
Page 82: Windows And Mirrors
Windows and Mirrors Window Lock POWER WINDOWS WARNINGS Do not leave children unattended in your vehicle and do not let them play with the power windows. They may seriously injure themselves. When closing the power windows, you should verify they are free of obstructions and make sure that children and pets are not in the proximity of the window openings.
Page 83: Global Opening
2. Release the switch. opening function. 3. Lift the switch again for one more Note: Contact an authorized Ford dealer to second. deactivate this feature. 4. Press and hold the switch until the window is fully open.
Page 84: Fold-Away Exterior Mirrors
Windows and Mirrors Blind spot mirrors have an integrated convex mirror built into the upper outboard corner of the exterior mirrors. They are designed to increase your visibility along the side of your vehicle. Check the main mirror first before a lane change, then check the blind spot mirror.
Page 85: Interior Mirror
Windows and Mirrors The image of the approaching vehicle is SUN VISORS small and near the inboard edge of the main mirror when it is at a distance. The Illuminated Vanity Mirror (If Equipped) image becomes larger and begins to move outboard across the main mirror as the vehicle approaches (A).
Page 86 Windows and Mirrors Opening and Closing the Sun 4. Press and hold the rear of the control Shade to the first action point, until the sun shade fully closes. If you do not complete Step 2 within 15 seconds of Step 1, the relearning function end.
Page 87: Instrument Cluster
Instrument Cluster GAUGES Left Information Display Speedometer Right Information Display Charge Fill (Hybrid Mode) Left Information Display The fill level, or State of Charge indicates Odometer the amount of energy stored in the high voltage battery as a percent of total energy Located in the bottom of the information capacity.
Page 88 Instrument Cluster Charge Assist Switch the ignition on. The fuel gauge will indicate approximately how much fuel is The up and down arrows provide left in the fuel tank. The arrow adjacent to information about the energy going into the fuel pump symbol indicates on which and out of the high voltage battery.
Page 89: Warning Lamps And Indicators
Instrument Cluster Brake Coach Display: Navigation or Compass The Brake Coach appears after the vehicle See General Information (page 336). has come to a stop. It coaches you to brake Fuel Economy in a manner which maximizes the amount of energy returned through the See General Information (page 91).
Page 90: Anti-Lock Braking System
Instrument Cluster Cruise Control Note: Some warning indicators appear in (If Equipped) the information display and function the Lights when you switch on this same as a warning lamp but do not display feature. when you start your vehicle. E71340 Anti-Lock Braking System Direction Indicator If it lights when you are driving,...
Page 91: Ev Later
Instrument Cluster EV Later Low Fuel Level Lights when you select this Lights when the fuel level is low feature on. See Hybrid Electric or the fuel tank is nearly empty. E151263 Vehicle (page 132). Refuel as soon as possible. Fasten Safety Belt Low Tire Pressure Warning It will light and a tone will sound...
Page 92: Ready To Drive
Instrument Cluster Note: If your vehicle detects certain faults, The service engine soon indicator lights it will not allow you to operate the when you first switch on the ignition prior accelerator pedal. If this happens, press the to engine start to check the bulb and to brake pedal and release it.
Page 93: Audible Warnings And Indicators
Instrument Cluster AUDIBLE WARNINGS AND INDICATORS Key in Ignition Warning Chime Sounds when you open the driver's door and you have left the key in the ignition. Engine On Warning Chime A warning chime will sound when any door is opened if the vehicle exceeds a relatively low speed.
Page 94: Information Displays
Information Displays • Press the up and down arrow buttons GENERAL INFORMATION to scroll through and highlight the options within a menu. WARNING • Press the right arrow button to enter a Driving while distracted can result in sub-menu. loss of vehicle control, crash and •...
Page 95 Information Displays Display/Trip Menu level 2 Menu level 3 Menu level 4 Menu level 5 Engage Help — — (Split Power + Avg Fuel Economy + Battery Gauge + Fuel Gauge) Empower Help — — (Power (with engine on/off threshold) + Avg Fuel Economy + Battery Gauge + Fuel Gauge)
Page 96 Information Displays Display/Trip Help — — Energy Use (Energi Help — — only) Auto EV (consumption gauge + climate power gauge + battery gauge + fuel gauge) EV Now (consumption gauge with budget cup + climate power gauge + engine enable + battery gauge + fuel gauge) EV Later...
Page 97 Information Displays Note: You can reset your average fuel Unique content available in MyView: economy by pressing and holding the OK • Vehicle Range (Energi vehicles only) – button on the left hand steering wheel Indicates the estimated distance your controls.
Page 98 Information Displays • Tach rpm x 1000 — When the gasoline Note: It is normal for your electric range engine is running, the tachometer estimate to vary from charge to charge due gauge displays the engine speed in to changes in average energy usage. revolutions per minute (RPM).
Page 99 Information Displays Info In this mode, you can view different vehicle system E144642 information and perform a system check. Information Tutorial Displays a number of different system tutorials. Use the up/down arrows to scroll through the tutorials. Then press OK to view. MyKey MyKeys (Number of MyKeys programmed) MyKey Miles (km) (Distance traveled using a programmed MyKey)
Page 100 Information Displays Settings Vehicle Lighting Auto Light On or Off Rain Daytime On or Off Lights Home Light Select time interval Remote Start Climate Heater – A/C Auto or Last Control Settings Front Defrost Auto or Off Rear Defrost Auto or Off Driver Seat Auto or Off Passenger Seat...
Page 101 Information Displays Settings Display Language Select the — desired language Units Distance Select the desired units of measure Temperature Fahrenheit (°F) or Celsius (°C) Brake Coach On or Off — Display Regen Active On or Off — Charge Assist On or Off —...
Page 102 Information Displays Fuel Economy Menu level 2 Menu level 3 Menu level 4 Menu level 5 Efficiency Leaves Help — — Fuel History Duration 5, 10 or 30 minutes — (Instantaneous Fuel Help — — Economy + Fuel Economy History + Avg Fuel Economy) Coach Help...
Page 103: Information Messages
Information Displays Average Fuel Economy Average Fuel Economy is continuously averaged since the last reset. You can reset your average fuel economy by pressing and holding the OK button on the corresponding steering wheel controls. For Energi vehicles both Hybrid and Plug-in Power mode operation will be included in the calculation.
Page 104 Information Displays Battery and Charging System (High Voltage) Message Action Is Vehicle Plugged-In? Your vehicle needs confirmation it is unplugged before allowing a start. You must make sure your vehicle is unplugged and you respond to the message prompt before starting your vehicle.
Page 105 Information Displays Fuel Message Action Fuel Level Low An early reminder of a low fuel condition. Fuel Freshness EV functionality is disabled and the engine is running to maintain fuel freshness. See Fuel Quality (page 139). Fuel Door Opening Wait for up to 15 seconds while the fuel system depressurizes. Fuel Door Open The fuel system has finished depressurizing and you can begin to refuel.
Page 106 Information Displays Message Action Accessory Power Active Displayed when the vehicle is in the Accessory ignition state. Press Brake to Start Displayed as a reminder to press the brake while starting the vehicle. Press Brake + Start Displayed as a reminder to apply the brake and push the start Button button to start the vehicle.
Page 107 Information Displays Message Action Service Tire Mobility Kit Displayed when the kit needs service. See your authorized dealer. See Manual Informs the driver that the powertrain needs service due to a powertrain malfunction. Engine On Due to Low Displays when EV functionality is disabled and the engine is Use Normal Operation running to maintain oil quality.
Page 108: Park Aid
Information Displays Park Aid Message Action Check Park Aid Displays when the system has detected a condition that requires service. Contact your authorized dealer. See Parking Aid (page 166). Rear Park Aid On Off Displays the park aid status. Check Rear Park Aid Displays when the system has detected a condition that requires attention.
Page 109 Information Displays Tire Pressure Monitoring System Message Action Low Tire Pressure Displays when one or more tires on your vehicle have low tire pressure. See Tire Pressure Monitoring System (page 270). Tire Pressure Monitor Displays when the tire pressure monitoring system is Fault malfunctioning.
Page 110: Climate Control
Climate Control AUTOMATIC CLIMATE CONTROL E141422 AUTO: Press the button to switch on automatic operation. Select the desired temperature using the temperature control. The system adjusts fan speed, air distribution, air conditioning operation, and selects outside air or recirculated air to heat or cool the vehicle in order to maintain the desired temperature. Fan speed control: Adjust the volume of air circulated in the vehicle.
Page 111: Hints On Controlling The Interior Climate
Climate Control Note: Recirculated air may turn off automatically (or be prevented from turning on) in all airflow modes except MAX A/C to reduce risk of fogging. Recirculated air may also turn on and off automatically in Panel or Panel and Floor airflow modes during hot weather in order to improve cooling efficiency.
Page 112: Heating The Interior Quickly
Climate Control Note: To reduce humidity build-up inside Note: If you select AUTO during hot outside your vehicle, do not drive with the system temperatures, or when the inside of the switched off or with recirculated air always vehicle is hot, the system automatically uses switched on.
Page 113: Heated Windows And Mirrors
Climate Control 6. To increase the airflow to the outer CABIN AIR FILTER instrument panel vents, close the air vents in the middle of the instrument Your vehicle is equipped with a cabin air panel and in the rear of the center filter, which gives you and your passengers console.
Page 114: Automatic Settings
Climate Control • Heated steering wheel. • Heated mirrors. • Heated rear window. You can adjust the default remote start settings using the information display controls. See Information Displays (page 91). Automatic Settings In hot weather, the system is set to 72°F (22°C).
Page 115: Seats
Seats We recommend that you follow these SITTING IN THE CORRECT guidelines: POSITION • Sit in an upright position with the base of your spine as far back as possible. WARNINGS • Do not recline the seatback more than Sitting improperly, out of position or 30 degrees.
Page 116: Adjusting The Head Restraint
Seats WARNINGS Guide sleeve adjust and unlock Install the head restraint properly to button. help minimize the risk of neck injury Guide sleeve unlock and remove in the event of a crash. button. Note: Adjust the seatback to an upright Adjusting the Head Restraint driving position before adjusting the head restraint.
Page 117: Manual Seats
Seats The head restraints consist of: Adjust the seatback to an upright driving or riding position. An energy absorbing head 2. Pivot the head restraint forward toward restraint. your head to the desired position. Two steel stems. After the head restraint reaches the Guide sleeve unlock and remove forward-most tilt position, pivot it forward button.
Page 118: Power Seats
Seats WARNING WARNING Rock the seat backward and forward Do not place cargo or any objects after releasing the lever to make sure behind the seatback before returning that it is fully engaged. it to the original position. Pull on the seatback to make sure that it has fully latched after returning the seatback to its Adjusting the Height of the...
Page 119: Power Lumbar
Seats E138647 Power Lumbar (If Equipped) E138648 C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 120: Rear Seats
Seats REAR SEATS HEATED SEATS (If Equipped) WARNING People who are unable to feel pain to their skin because of advanced age, chronic illness, diabetes, spinal cord injury, medication, alcohol use, exhaustion or other physical conditions, must exercise care when using the heated seat.
Page 121: Rear Seat Armrest
Seats REAR SEAT ARMREST (If Equipped) E138656 Fold the armrest down to use the armrest and cupholder. C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 122: Universal Garage Door Opener
Universal Garage Door Opener (If Equipped) HomeLink Wireless Control The universal garage door opener replaces System the common hand-held garage door opener with a three-button transmitter WARNINGS that is integrated into the driver’s sun visor. Make sure that the garage door and The system includes two primary features, security device are free from a garage door opener and a platform for...
Page 123: Universal Garage Door Opener
Universal Garage Door Opener (If Equipped) 2. Hold your hand-held garage door transmitter 2–6 in (5–14 cm) away from the HomeLink button you want to program. 3. Using both hands, simultaneously, press and hold the desired HomeLink button and the hand-held transmitter button.
Page 124 Universal Garage Door Opener (If Equipped) Press and hold the HomeLink button For questions or comments, contact while you press and release, every two HomeLink at www.homelink.com, seconds, your hand-held transmitter www.youtube.com/HomeLinkGentex or until the HomeLink indicator light 1-800-355-3515. changes from a slow to a rapidly Programming to a Genie Intellicode 2 blinking light.
Page 125 Universal Garage Door Opener (If Equipped) 4. Press and hold both the programmed Press and hold the program button on Genie button on the hand-held the garage door opener motor until transmitter and the button you want both blue indicator lights turn on. to program.
Page 126 Universal Garage Door Opener (If Equipped) FCC and RSS-210 Industry Canada Compliance This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired...
Page 127: Auxiliary Power Points
Auxiliary Power Points 12-volt DC power point • on the front of the center console • inside the center console storage bin WARNING • in the luggage compartment. Do not plug optional electrical accessories into the cigar lighter 110-volt AC power point (If Equipped) socket (if equipped).
Page 128 Auxiliary Power Points When the indicator light, located on the power point, is: • on — the power point is working, the ignition is on and a device is plugged • off — the power point is off, the ignition is off or no device is plugged in.
Page 129: Storage Compartments
Storage Compartments CENTER CONSOLE Stow items in the cup holder carefully as items may become loose during hard braking, acceleration or crashes, including hot drinks which may spill. Available console features include: E142433 Cup holder. Storage compartment with auxiliary power point, auxiliary input jack, USB port and media hub.
Page 130: Starting And Stopping The Engine
Starting and Stopping the Engine GENERAL INFORMATION IGNITION SWITCH WARNINGS Extended idling at high engine speeds can produce very high temperatures in the engine and exhaust system, creating the risk of fire or other damage. Do not park, idle or drive your vehicle on dry grass or other dry ground E72128 cover.
Page 131: Starting A Gasoline Engine
Starting and Stopping the Engine Ignition Modes STARTING A GASOLINE ENGINE When the engine starts for the first time on your drive, the idle speed increases, this helps to warm up the engine. If the engine idle speed does not slow down automatically, have your vehicle checked by an authorized dealer.
Page 132 Starting and Stopping the Engine Note: The green ready indicator illuminates 2. With the key in this position, you can letting you know that the vehicle is ready use the start button to switch the for driving. Since your vehicle is equipped ignition on and start your vehicle.
Page 133: Engine Block Heater
Starting and Stopping the Engine Switching Off the Vehicle When It Guarding Against Exhaust Fumes Is Moving WARNING WARNING If you smell exhaust fumes inside Switching off the engine when the your vehicle, have your vehicle vehicle is still moving will result in a checked by your authorized dealer loss of brake and steering assistance.
Page 134: Using The Engine Block Heater
Starting and Stopping the Engine The heater acts as a starting aid by • Make sure the system is unplugged and warming the engine coolant. This allows properly stowed before starting and the climate control system to respond driving your vehicle. Make sure the quickly.
Page 135: Unique Driving Characteristics
Unique Driving Characteristics Auto EV HYBRID ELECTRIC VEHICLE This mode provides an Plug-in Power Mode and Hybrid automatic use of high voltage Mode (C-MAX Energi Only) E155152 battery power during the drive, staying in electric mode when possible and You must plug in your C-MAX Energi running the engine when needed.
Page 136: Hybrid Vehicle Operation
Unique Driving Characteristics The vehicle may enter Enable Engine mode Note: You may notice higher engine speeds if the climate control is in a defrost mode upon start-up. This temporary condition is and the outside temperature is cold. A normal and necessary to heat up the cabin message Engine Enabled Due to Defrost and minimize emissions.
Page 137 Unique Driving Characteristics • Very high or low outside temperature Unique Hybrid Operating (to provide system cooling or heating). Characteristics For C-MAX Energi vehicles, climate Your vehicle behaves differently compared control demands by passengers may to a non-hybrid. Here is a description of the not directly cause the engine to run.
Page 138 Unique Driving Characteristics During certain events (such as vehicle • Perform all scheduled maintenance. servicing) your low voltage 12-volt battery • There is no need to wait for your engine may become disconnected or disabled. to warm up. The vehicle is ready to Once the battery is reconnected and after drive immediately after starting.
Page 139 Unique Driving Characteristics Note: Cold temperatures will affect the Note: An oil change is not required but gives engine warm up time and the low engine you the option of not running a low engine use mode may operate more frequently. use cycle.
Page 140 Unique Driving Characteristics Question Answer Why does my engine rev up so high some- Your vehicle's engine and transmission are times when I accelerate? designed to deliver the power you need at the most efficient engine speed. This may be higher than expected during heavy accelerations, and may fluctuate when driving at a steady speed.
Page 141: Fuel And Refueling
Fuel and Refueling • Automotive fuels can be harmful or SAFETY PRECAUTIONS fatal if swallowed. Fuel such as gasoline is highly toxic and if WARNINGS swallowed can cause death or Do not overfill the fuel tank. The permanent injury. If fuel is swallowed, pressure in an overfilled tank may call a physician immediately, even if no cause leakage and lead to fuel spray...
Page 142: Fuel Quality
Fuel and Refueling Octane Recommendations FUEL QUALITY We recommend regular unleaded gasoline Note: Your warranty will not cover any with a pump (R+M)/2 octane rating of 87. vehicle damage, powertrain damage, loss Some stations offer fuels posted as regular of vehicle performance or repairs to your with an octane rating below 87, particularly vehicle, caused by the use of fuel not in high altitude areas.
Page 143: Running Out Of Fuel
Fuel and Refueling Refilling With a Portable Fuel Note: EV Now can resume if less than 1 gal Container (3.8 L) of fuel is left in the tank. Note: In most cases, when the fuel level is WARNINGS below one-quarter tank, refueling the Do not insert the nozzle of portable vehicle will end fuel freshness mode and fuel containers or aftermarket...
Page 144: Refueling
Fuel and Refueling 4. When done, clean the funnel or properly dispose of it. Extra funnels can be purchased from your authorized dealer if you choose to dispose of the funnel. REFUELING E162449 WARNINGS In C-MAX Energi vehicles the funnel is Fuel vapor burns violently and a fuel located in the rear of the vehicle, inside fire can cause severe injuries.
Page 145: Non-Energi Vehicles
Fuel and Refueling Use the following guidelines to avoid electrostatic charge build-up when filling an ungrounded fuel container: • Place an approved fuel container on the ground. • Do not fill a fuel container while it is in the vehicle (including the cargo area). •...
Page 146 Fuel and Refueling If this action corrects the problem, the message may not reset immediately. It may take several driving cycles for the message to turn off. A driving cycle consists of an engine start-up (after four or more hours with the engine off) followed by city or highway driving.
Page 147 Fuel and Refueling If this action corrects the problem, the message may not reset immediately. It may take several driving cycles for the message to turn off. A driving cycle consists of an engine start-up (after four or more hours with the engine off) followed by city or highway driving.
Page 148: Fuel Consumption
Fuel and Refueling Note: A fuel spill concern may occur if the fuel tank overfills. Do not overfill the tank to the point that the fuel is able to bypass the fuel filler nozzle. The overfilled fuel may run down the drain located below and in front of the fuel filler door.
Page 149: Emission Control System
Fuel and Refueling Empty reserve is the amount of fuel 5. Calculate fuel economy by dividing remaining in the tank after the fuel gauge miles traveled by gallons used (For indicates empty. Do not rely on this fuel for Metric: Multiply liters used by 100, then driving.
Page 150 When the service engine soon If you use anything other than Ford, indicator illuminates, the OBD-II Motorcraft or Ford-authorized parts for system has detected a...
Page 151 Fuel and Refueling If the service engine soon indicator remains The OBD-II system checks the emission on, have your vehicle serviced at the first control system during normal driving. A available opportunity. Although some complete check may take several days. malfunctions detected by the OBD-II may If the vehicle is not ready for I/M testing, not have symptoms that are apparent,...
Page 152: High Voltage Battery
High Voltage Battery Your vehicle consists of various GENERAL INFORMATION high-voltage components and wiring. All of the high-voltage power flows through WARNING specific wiring assemblies labeled as such Have the battery pack serviced only or covered with a solid orange convolute, by an authorized electric vehicle orange striped tape or both.
Page 153 High Voltage Battery Note: The service disconnect has an outer lever to aid in the proper seating of the service disconnect lever. Remove this to disconnect the high-voltage service disconnect. The high-voltage service disconnect is located behind the rear fold down seats. Service disconnect location for non-Energi vehicles.
Page 154: Charging The High Voltage Battery
High Voltage Battery Charging Equipment Reactivating the High-Voltage Battery Note: If you have manually disconnected your high-voltage shut off circuit, you will need to reconnect the circuit before you can reactivate it. The system will detect if the electrical system is safe and turn on automatically.
Page 155 High Voltage Battery Make sure that the 120 volt convenience 120 Volt Convenience Cord cord is completely unwound before charging. Always plug the cord into the AC outlet before connecting the charging coupler into the charge port on your vehicle. E197446 Power.
Page 156 High Voltage Battery Convenience Cord LED Indicators Status Check Fault Vehicle Outlet Equipped) The convenience cord is not connected to your vehicle. The convenience cord is connected, but your vehicle is not charging. Blink Your vehicle is charging. Blink Ground Fault Circuit Interrupter (GFCI) Fault Detected.
Page 157: Charge Port
High Voltage Battery Charge Port The cord acknowledgment feature activates when you initiate a charge cycle. The charge port is located between the The four light quadrants each individually front left-hand side door and the front flash in a clockwise motion, starting with left-hand side wheel well.
Page 158: Waiting To Charge
High Voltage Battery Waiting to Charge The light ring located around the charge port indicates the charge status of the high When you select Value Charge, charging voltage battery in your vehicle: may not begin upon plugging in. The • When the top right-hand side quadrant vehicle may delay charging to take is pulsing, the charge is between 0-25...
Page 159: High Voltage Battery Cut-Off Switch
High Voltage Battery Disconnecting the Charging 3. If your vehicle is not powered after this Coupler sequence, repeat steps 1 and 2 up to two more times. Note: Do not pull the wall plug from the For vehicles equipped with a push button wall while the vehicle is charging.
Page 160: Transmission
Transmission Park (P) AUTOMATIC TRANSMISSION This position locks the transmission and WARNINGS prevents the front wheels from turning. Come to a complete stop before putting Always set the parking brake fully your vehicle into and out of park (P). and make sure the gearshift is latched in park (P).
Page 161: Brakes
Transmission WARNINGS If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly. See your authorized dealer. Note: See your authorized dealer as soon as possible if this procedure is used. Note: For some markets this feature will be disabled.
Page 162 Transmission 2. Locate the access hole. 3. Insert the screwdriver (or similar tool) into the access hole and press the lever foreword while pulling the gearshift lever out of the park (P) position and into the neutral (N) position. 4. Remove the tool and reinstall the panel.
Page 163: Brakes
Brakes Anti-lock Brake System GENERAL INFORMATION This system helps you maintain steering Note: Occasional brake noise is normal. If control during emergency stops by keeping a metal-to-metal, continuous grinding or the brakes from locking. continuous squeal sound is present, the This lamp momentarily brake linings may be worn-out.
Page 164: Hints On Driving With Anti-Lock Brakes
Brakes standard friction braking. When the battery Press the foot brake pedal firmly. is almost fully charged, the amount of 2. Pull the parking brake lever up to its regenerative braking is limited to avoid fullest extent. overcharging, and the requested Note: If you park your vehicle on a hill and deceleration is produced by standard facing uphill, shift the gearshift lever to park...
Page 165: Switching The System On And Off
Brakes Switching the System On and Off The system makes it easier to pull away when your vehicle is on a slope without the Vehicles with Manual Transmission need to use the parking brake. When the system is active, your vehicle You can switch this feature on or off in the remains stationary on the slope for two to information display.
Page 166: Traction Control
Traction Control System Indicator Lights and PRINCIPLE OF OPERATION Messages The traction control system helps avoid WARNING drive wheel spin and loss of traction. If a failure has been detected within If your vehicle begins to slide, the system the AdvanceTrac system, the applies the brakes to individual wheels stability control light will illuminate and, when needed, reduces engine power...
Page 167: Stability Control
Stability Control The AdvanceTrac with Roll Stability PRINCIPLE OF OPERATION Control system helps you keep control of your vehicle when on a slippery surface. WARNINGS The electronic stability control portion of Vehicle modifications involving the system helps avoid skids and lateral braking system, aftermarket roof slides and roll stability control helps avoid racks, suspension, steering system,...
Page 168: Using Stability Control
Stability Control USING STABILITY CONTROL AdvanceTrac® with Roll Stability Control (RSC®) The system automatically activates when you start your vehicle. The AdvanceTrac with RSC system cannot be completely turned off, but the electronic stability control and roll stability control portions of the system are disabled when the transmission is in position R.
Page 169: Parking Aids
Parking Aids Note: If your vehicle is equipped with PARKING AID (If Equipped) MyKey, it is possible to prevent turning the sensing system off. See MyKey (page WARNINGS 50). To help avoid personal injury, please The sensing system warns the driver of read and understand the limitations obstacles within a certain range of the of the system as contained in this...
Page 170: Front Sensing System
Parking Aids E130382 E130178 Coverage area of up to 27 inches (70 centimeters) from the front Coverage area of up to 6 feet of the vehicle and about 14 (1.8 meters) from the rear inches (35 centimeters) to the bumper. There is decreased side of the front end of the coverage area at the outer vehicle.
Page 171: Active Park Assist
Parking Aids For specific information on the reverse The system may not function correctly if sensing portion of the system, refer to that something passes between the front section. bumper and the parking space (i.e. a pedestrian or cyclist) or if the edge of the neighboring parked vehicle is high from the ground (i.e.
Page 172 Parking Aids Press the button. The touch screen the system to search on. displays a message and a corresponding Note: If the turn signal is not on, the system graphic to indicate it's searching for a automatically searches on the vehicle's parking space.
Page 173: Deactivating The Park Assist Feature
Parking Aids E130108 When you think the vehicle has enough space in front and behind it, or you hear a solid tone from the parking aid, bring the vehicle to a complete stop. E130109 • driving above 6 mph (10 km/h) during When automatic steering is finished, the automatic steering touch screen displays a message indicating...
Page 174: Troubleshooting The System
Parking Aids Troubleshooting the System The system does not look for a space The traction control system may be off Any door (except the driver’s) may not be completely closed The system does not offer a particular space Something may be contacting the front bumper or side sensors There is not enough room on both sides of the vehicle in order to park There is not enough space for the parking maneuver on the opposite side of the parking space...
Page 175: Rear View Camera
Parking Aids The system does not position the vehicle where I want in the space A parked vehicle has a high attachment (i.e. salt sprayer, snowplow, moving truck bed, etc.) The parking space length or position of parked objects changed after your vehicle passed The temperature around your vehicle changes quickly (i.e.
Page 176 Parking Aids The system uses three types of guides to After changing a system setting, the touch help you see what is behind your vehicle: screen shows a preview of the selected features. • Active guidelines: Show the intended path of your vehicle when reversing. Camera Guidelines •...
Page 177 Parking Aids Active guidelines are only shown with fixed Note: Manual zoom is only available when guidelines. To use active guidelines, turn the transmission is in reverse (R). the steering wheel to point the guidelines Note: When manual zoom is enabled, only toward an intended path.
Page 178: Cruise Control
Cruise Control Switching Cruise Control On PRINCIPLE OF OPERATION Press and release ON. Cruise control lets you maintain a set The indicator will display in the speed without keeping your foot on the instrument cluster. accelerator pedal. You can use cruise control when your vehicle speed is greater E71340 than 20 mph (30 km/h).
Page 179: Switching Cruise Control Off
Cruise Control Switching Cruise Control Off Note: You will erase the set speed if you switch the system off. Press and release OFF or switch the ignition off. ECO Cruise Control This feature saves vehicle energy by relaxing acceleration compared to standard cruise control.
Page 180: Driving Aids
Driving Aids • Loose or worn steering components. STEERING • Improper vehicle alignment. Electric Power Steering Note: A high crown in the road or high crosswinds may also make the steering WARNING seem to wander or pull. The electric power steering system Adaptive Learning has diagnostic checks that continuously monitor the system.
Page 181: Load Carrying
Load Carrying REAR UNDER FLOOR STORAGE E164183 Insert the ends of the cargo shade into the mounting features located behind the rear seat on the rear trim panels to install the E162198 cargo shade. The under floor storage compartments are To operate the cargo shade: located behind the front seats.
Page 182: Load Limit
Load Carrying the following terms for LOAD LIMIT determining your vehicle’s weight Vehicle Loading - with and without ratings, with or without a trailer, a Trailer from the vehicle’s Tire Label or Safety Compliance Certification This section will guide you in the Label: proper loading of your vehicle, trailer or both, to keep your loaded...
Page 183 Load Carrying WARNING The appropriate loading capacity of your vehicle can be limited either by volume capacity (how much space is available) or by payload capacity (how much weight the vehicle should carry). Once you have reached the maximum payload of your vehicle, do not add more cargo, even if there is space available.
Page 184: Towing
Load Carrying CARGO E143817 GAWR (Gross Axle Weight Cargo Weight - includes all Rating) - is the maximum weight added to the Base Curb allowable weight that can be Weight, including cargo and carried by a single axle (front or optional equipment.
Page 185 Load Carrying GVW (Gross Vehicle Weight) - Safety Compliance Certification is the Vehicle Curb Weight, plus Label. The label shall be affixed cargo, plus passengers. to either the door hinge pillar, door-latch post, or the door edge GVWR (Gross Vehicle Weight that meets the door-latch post, Rating) - is the maximum next to the driver's seating...
Page 186 Load Carrying WARNING Exceeding the Safety Compliance Certification Label vehicle weight rating limits could result in substandard vehicle handling or performance, engine, transmission and/or structural damage, serious damage to the vehicle, loss of control and personal injury. E143819 towing vehicle plus the trailer GCW (Gross Combined Weight) exceed the Gross Vehicle Weight - is the Gross Vehicle Weight plus...
Page 187: Towing
Load Carrying Tongue Load or Fifth Wheel 3. Subtract the combined weight of the driver and passengers from XXX kg or King Pin Weight - refers to the XXX lb. amount of the weight that a trailer 4. The resulting figure equals the pushes down on a trailer hitch.
Page 188 Load Carrying vehicle to transport four friends 900 = 60 pounds. Now you have and your golf bags. In metric units, the load capacity to transport the the calculation would be: 635 cement and your friend home. In kilograms - (5 x 99 kilograms) - metric units, the calculation would (5 x 13.5 kilograms) = 635 - 495 - be: 635 kilograms - (2 x 99...
Page 189: Towing
Towing We recommend the use of a wheel lift and TOWING A TRAILER dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. Ford WARNING Motor Company has not approved a slingbelt towing procedure. Vehicle Your vehicle is not approved damage may occur if towed incorrectly, or for trailer towing.
Page 190: Recreational Towing
Towing • Maximum speed is 35 mph (56 km/h). Vehicles with Ignition Key • Maximum distance is 50 miles (80 Start the vehicle by pressing the brake kilometers). pedal, and then turning the ignition key until the vehicle starts. Recreational Towing 2.
Page 191: Driving Hints
Driving Hints • Switch off the air conditioning if you do BREAKING-IN not need it. When you have the air conditioning on, keep it at the lowest You need to break in new tires for blower and highest temperature approximately 300 miles (480 setting necessary to be comfortable.
Page 192: Driving Through Water
Driving Hints • Perform all regularly scheduled DRIVING THROUGH WATER maintenance. See Scheduled Maintenance (page 420). WARNING • Use the coach and brake coach display Do not drive through flowing or deep to get feedback on your economical water as you may lose control of your drive style.
Page 193: Floor Mats
Driving Hints FLOOR MATS WARNINGS Always make sure that objects cannot fall into the driver foot well WARNINGS while the vehicle is moving. Objects Always use floor mats that are that are loose can become trapped under designed to fit the foot well of your the pedals causing a loss of vehicle control.
Page 194: Roadside Emergencies
• Towing — independent service contractors, if not prohibited by state, Canadian customers who require roadside local or municipal law, shall tow Ford assistance, call 1-800-665-2006. eligible vehicles to an authorized dealer within 35 mi (56 km) of the Vehicles Sold in Canada: Using...
Page 195: Hazard Warning Flashers
Well maintained roads and increase the risk of fire and serious surfaces help ensure safe travel for the injury. Ford Motor Company recommends supplier, and allow their representatives that the fuel system be inspected by an to perform service as per the standard authorized dealer after any collision.
Page 196: Jump Starting The Vehicle
Roadside Emergencies 2. Press the brake pedal and press the Do not attempt to push-start your push button start to switch on the automatic transmission vehicle. Automatic ignition. transmissions do not have push-start capability. Attempting to push-start a 3. Check the information display for the vehicle with an automatic transmission Ready to Drive light as the gasoline may cause transmission damage.
Page 197 Roadside Emergencies E192363 Connect the positive (+) jumper cable A. Positive prong (+) to the positive (+) prong (A) of the B. Negative prong (-) discharged battery. Note: In the illustration, the vehicle on the 2. Connect the other end of the positive bottom is used to designate the assisting (+) cable to the positive (+) terminal (boosting) battery.
Page 198: Collision, Damage Or Fire Event
(boosting) battery. battery instead. COLLISION, DAMAGE OR FIRE EVENT Guidance for Ford Motor Company Electric and Hybrid-Electric Vehicles Equipped With High Voltage Batteries (Vehicle Owner/Operator/General Public) Electric and Hybrid-Electric Vehicle...
Page 199 • Do not attempt to repair damaged electric and hybrid-electric vehicles As with any vehicle, call 911 immediately if yourself. Contact an authorized Ford you see sparks, smoke or flames coming Dealer or vehicle manufacturer from the vehicle. representative for service.
Page 200: Post-Crash Alert System
• For vehicles in Canada, notify Ford Motor Company 1-800-565-3673 (then follow the prompts on the voice response menu), an authorized Ford dealer or service center as soon as...
Page 201: Customer Assistance
A reasonable time must be allowed to Oakville, Ontario L6K 0C8 perform a repair after taking your vehicle Telephone to the authorized dealer. Repairs will be made using Ford or Motorcraft® parts, or 1-800-565-3673 (FORD) remanufactured or other parts that are Online authorized by Ford.
Page 202: In California (U.s. Only)
2. Four or more repair attempts are made Ford in writing before pursuing remedies on the same nonconformity (a defect under your state’s warranty laws. Ford is or condition that substantially impairs also allowed a final repair attempt in some the use, value or safety of the vehicle) states.
Page 203: The Better Business Bureau (Bbb) Auto Line Program (U.s. Only)
BBB. Canadian dealers. In those cases where You are not bound by the decision, and you continue to feel that the efforts by Ford may reject the decision and proceed to of Canada and the authorized dealer to...
Page 204: Getting Assistance Outside The U.s. And Canada
CAMVAP decisions are fast, fair, FORD MOTOR COMPANY and final as the arbitrator’s award is Customer Relationship Center binding on both you and Ford of Canada. 1555 Fairlane Drive CAMVAP services are available in all Fairlane Business Park #3 Canadian territories and provinces.
Page 205: Ordering Additional Owner's Literature
(VIN) and new REPORTING SAFETY DEFECTS address with Ford Motor Company Export (U.S. ONLY) Operations & Global Growth Initiatives by emailing expcac@ford.com. If you are in another foreign country, contact the nearest authorized dealer.
Page 206: Reporting Safety Defects (Canada Only)
However, information about motor vehicle NHTSA cannot become involved safety from in individual problems between http://www.safercar.gov. you, your dealer, or Ford Motor Company. REPORTING SAFETY DEFECTS To contact NHTSA, you may call (CANADA ONLY) the Vehicle Safety Hotline...
Page 207: Fuses
Fuses FUSE SPECIFICATION CHART WARNINGS To reduce risk of electrical shock, Pre-Fuse Box always replace the cover to the power distribution box before Your vehicle has a pre-fuse box attached reconnecting the battery or refilling fluid to the power distribution box. There is a reservoirs.
Page 208 Fuses Fuse or relay number Fuse amp rating Protected components 50A Midi Cooling fan module. 50A Midi Electric water pump. 50A Midi Body control module supply 1. 50A Midi Body control module supply 2. — Not used. — Not used. 40A** Anti-lock brake system pump.
Page 209 Fuses Fuse or relay number Fuse amp rating Protected components 10A* Motor electronic cooling pump. Electronic power assist steering module Mass air flow sensor. 15A* Powertrain control module. 10A* Electronic air conditioning compressor. Positive temperature coefficient heater. 10A* Engine control module. Powertrain control module.
Page 210: Passenger Compartment Fuse Panel
Fuses Fuse or relay number Fuse amp rating Protected components Mini relay Heater blower. Mini relay Engine control relay. *Mini fuses **Cartridge fuses Passenger Compartment Fuse Panel The fuse panel is located on the right-hand side below the glove box. You may need to remove a trim panel to access it.
Page 211 Fuses Fuse or relay number Fuse amp rating Protected components Fuel pump supply. — Not used. Not used (spare). Passive anti-theft system. Interior light. Driver door switch pack. Glove box illumination. Overhead console switch bank. Cigar lighter. Second row power point. Autowiper module.
Page 212: Luggage Compartment Fuse Panel
Fuses Fuse or relay number Fuse amp rating Protected components Washer pump. Ignition switch, Start button. Radio. Hazard light switch. Not used (spare). Power sun shade. Remote receiver antenna. Washer pump ground. Central locking ground. Drive door unlock ground. 7.5A Electronic 15 feed.
Page 213 Fuses E129927 Fuse or relay number Fuse amp rating Protected components Hands-free liftgate entry module. Keyless vehicle module. Keyless vehicle door handles. Door control unit front left. Door control unit front right. Door control unit rear left. Door control unit rear right. —...
Page 214 Fuses Fuse or relay number Fuse amp rating Protected components Charger fan (C-MAX Energi). — Not used. Smart datalink connector. Active noise cancellation. — Not used. DC/AC power converter. Power liftgate. AC/DC charger (C-MAX Energi). Luggage compartment outlet. — Not used. —...
Page 215: Changing A Fuse
Fuses Fuse or relay number Fuse amp rating Protected components Fuel system. Power relay Rear 15 relay. Mini relay Heated rear window. Micro relay Fuel door (C-MAX Energi). — Not used. — Not used. Micro relay Rear wiper. CHANGING A FUSE Fuses WARNING You must replace a failed fuse with...
Page 216: Maintenance
Maintenance Working with the Engine Off GENERAL INFORMATION Set the parking brake and shift to park Have your vehicle serviced regularly to help (P). maintain its roadworthiness and resale 2. Switch off the engine. value. There is a large network of authorized dealers that are there to help 3.
Page 217: Under Hood Overview - Hybrid Electric Vehicle (Hev)
Maintenance 2. Lower the hood and allow it to drop under its own weight for the last 8-12 in (20-30 cm). Note: Make sure that the hood is correctly closed. UNDER HOOD OVERVIEW - HYBRID ELECTRIC VEHICLE (HEV) WARNING The inverter system controller contains various high-voltage E87786 components that can cause serious...
Page 218 Maintenance E162485 Engine coolant reservoir cap. See Engine Coolant Check (page 218). Engine oil filler cap. See Engine Oil Check (page 217). Engine oil dipstick. See Engine Oil Dipstick (page 217). Engine air filter cover. See Changing the Engine Air Filter (page 233). Inverter system controller.
Page 219: Under Hood Overview - Plug-In Hybrid Electric Vehicle (Phev)
Maintenance Note: Do not attempt to service any of the UNDER HOOD OVERVIEW - high-voltage components or wiring. For PLUG-IN HYBRID ELECTRIC easier identification, the high-voltage wiring VEHICLE (PHEV) insulation is color coated orange. WARNING The inverter system controller contains various high-voltage components that can cause serious bodily harm or death.
Page 220: Engine Oil Dipstick
Remove the filler cap. 3. Remove the dipstick and wipe it with 2. Add engine oil that meets the Ford a clean, lint-free cloth. Replace the specifications. See Capacities and dipstick and remove it again to check Specifications (page 275).
Page 221: Engine Coolant Check
Maintenance Low Engine Use Engine Coolant and Inverter (If Equipped) System Controller Coolant The low engine use mode is equipped on Your vehicle has two separate cooling Energi models only. The low engine use systems. One is for cooling the engine and mode keeps the engine oil quality in good one is for cooling the inverter system condition when you drive your vehicle with...
Page 222: Adding Coolant
Maintenance (page 420). Note: It is very important to use prediluted Note: Make sure that the level is between coolant meeting the Ford specification in the MIN and MAX marks on the inverter order to avoid plugging the small coolant system controller coolant reservoir.
Page 223 Recycled Engine Coolant Adding Engine Coolant Ford Motor Company does not recommend Unscrew the engine coolant reservoir the use of recycled engine coolant since a cap slowly. Any pressure will escape Ford-approved recycling process is not yet as you unscrew the cap.
Page 224 Maintenance Vehicles driven year-round in non-extreme When Fail-Safe Mode Is Activated climates should use prediluted coolant WARNINGS meeting the Ford specification for optimum cooling system and engine Fail-safe mode is for use during protection. emergencies only. Operate your vehicle in fail-safe mode only as long...
Page 225: Automatic Transmission Fluid Check
Only use a washer fluid that meets • If you notice signs of fluid leakage. Ford specifications. See Capacities and Do not use supplemental transmission Specifications (page 275). fluid additives, treatments or cleaning State or local regulations on volatile agents.
Page 226: Changing The 12V Battery
Maintenance When a low voltage battery replacement CHANGING THE 12V BATTERY is necessary, see an authorized dealer to replace the low voltage battery with a Ford WARNINGS recommended replacement low voltage Batteries normally produce explosive battery that matches the electrical gases which can cause personal requirements of the vehicle.
Page 227: Checking The Wiper Blades
Maintenance presets, are also maintained in memory by CHECKING THE WIPER power from the low voltage battery. When BLADES a technician disconnects and connects the low voltage battery, these settings are erased. Complete the following procedure in order to restore the settings: With the vehicle at a complete stop, set the parking brake.
Page 228: Changing The Front Wiper Blades
Maintenance Note: Poor wiper quality can be improved by cleaning the wiper blades and the windshield Setting the Front Wipers in the Service Position Make sure that the outside of the windshield is free from snow and ice. 2. Switch on the ignition. E129990 2.
Page 229: Adjusting The Headlamps
Maintenance Note: Make sure that the wiper blade locks 3. Turn on the low beam headlamps to into place. illuminate the wall or screen and open the hood. ADJUSTING THE HEADLAMPS Vertical Aim Adjustment The headlamps on your vehicle are properly aimed at the assembly plant.
Page 230: Removing A Headlamp
Maintenance Horizontal Aim Adjustment normal condensation occurs, a thin film of mist can form on the interior of the lens. Horizontal aim is not required for this The thin mist eventually clears and exits vehicle and is non-adjustable. through the vents during normal operation. Clearing time may take as long as 48 hours under dry weather conditions.
Page 231 Maintenance Locating the headlamp bulbs: E162551 E162549 Remove the headlamp assembly. 2. Remove service cap. Direction indicator lamp. 3. Disconnect the electrical connector. Low beam headlamp. 4. Remove bulb from the headlamp High beam headlamp. assembly by turning it counterclockwise, then pull it straight Replacing the High Beam Headlamp out.
Page 232 Maintenance Replacing Fog, Park and Direction 5. Turn the bulb holder counterclockwise Indicator Bulbs and remove it. 6. Install the new bulb in reverse order. Replacing Tail, Brake and Direction Indicator Bulbs E162553 Note: You cannot separate the fog lamp bulb from the bulb holder.
Page 233 Maintenance E162559 E162557 Remove the bulb holder. 4. Remove the wing nut. 8. Gently press the bulb into the bulb 5. Gently pull the lamp assembly away holder, then turn the bulb from the vehicle. counterclockwise and remove the bulb. (A) Taillamp and brake lamp.
Page 234: Bulb Specification Chart
Maintenance Replacing License Plate Lamp Bulb E162563 E72789 3. Insert a suitable tool into the holes. Carefully release the spring clip. 4. Carefully pull the lamp towards the 2. Remove the lamp. front of the vehicle in order to release the spring clips.
Page 235 Maintenance Function Trade number Headlamps high beam (Halogen) 9005LL Headlamp low beam (Halogen) H11LL Sidemarker - front Park lamp - front Turn lamp - front W21W Fog lamps H10 (9145) Tail/brake lamp 3157K Turn lamp - rear Backup lamp License plate lamp * High-mount brake lamp * Interior lamps * To replace these lamps - see your authorized dealer.
Page 236: Changing The Engine Air Filter
Ford dealer. removed and do not remove it while the engine is running. Note: When changing the air filter element, use only the air filter element listed.
Page 237 Maintenance A. Air cleaner assembly B. Air cleaner cover C. Air cleaner outlet tube D. Positive crankcase ventilation (PCV) tube E. Air cleaner intake tube Removing the Engine Air Filter Element E162536 5. Lift the air cleaner assembly (A) from the mounting studs, then rotate and pull it towards the front of the vehicle.
Page 238 Maintenance 4. Install and tighten the bolts to each side of the air cleaner assembly (A) as shown with arrows. E162538 Install the new engine air filter into the engine air cleaner assembly. E162541 2. Install the air cleaner cover (B) and tighten the 5 bolts.
Page 239: Vehicle Care
Vehicle Care GENERAL INFORMATION CLEANING THE EXTERIOR Your Ford or Lincoln authorized dealer has Wash your vehicle regularly with cool or many quality products available to clean lukewarm water and a neutral pH your vehicle and protect its finishes. shampoo, we recommend Motorcraft Detail Wash.
Page 240: Waxing
Vehicle Care Note: Never use abrasive materials, for • Do not allow wax to come in contact example steel wool or plastic pads as they with any non-body (low-gloss black) can scratch the chrome surface. colored trim. The wax will discolor or stain the parts over time.
Page 241: Cleaning The Windows And Wiper Blades
Vehicle Care • Never wash or rinse any ignition coil, CLEANING THE INTERIOR spark plug wire or spark plug well, or the area in and around these locations. WARNINGS • Cover the battery, power distribution Do not use cleaning solvents, bleach box, and air filter assembly to prevent or dye on the vehicle’s safety belts, water damage when cleaning the...
Page 242: Cleaning The Instrument Panel And Instrument Cluster Lens
Vehicle Care Wipe up spilled liquid using a clean, CLEANING THE INSTRUMENT soft cloth as quickly as possible. PANEL AND INSTRUMENT 2. Use Motorcraft Premium Leather and CLUSTER LENS Vinyl Cleaner or a commercially available leather cleaning product for WARNING automotive interiors.
Page 243: Repairing Minor Paint Damage
Vehicle Care You should: Note: Industrial-strength or heavy-duty cleaners in combination with brush agitation • Remove dust and loose dirt with a to remove brake dust and dirt, could wear vacuum cleaner. away the clear coat finish over a period time. •...
Page 244: Fuel System
Vehicle Care General • With your foot on the brake, shift through all the gears while the engine • Store all vehicles in a dry, ventilated is running. place. • We recommend that you change the • Protect from sunlight, if possible. engine oil before you use your vehicle again.
Page 245: C-Max (Ccg) Canada/United States Of America, Enusa, Second Printing
Vehicle Care We recommend the following options for • Check under the hood for any foreign your plug-in vehicle: material that may have collected during storage such as mice or squirrel • Leave your vehicle plugged in. The 12V nests. battery maintains power if left plugged in.
Page 246: Wheels And Tires
Wheels and Tires TEMPORARY MOBILITY KIT (Type 1) Note: You should use the temporary mobility kit sealant compound in the canister for one tire only. See your Ford authorized dealer for additional replacement sealant canisters. E144618 Air compressor (inside) Diverter knob...
Page 247 Note: Do not drive further than 120 miles gloves provided to avoid an allergic (200 kilometers). Drive only to the closest reaction. Ford Motor Company authorized dealer or • Keep the kit away from children. tire repair shop to have your tire inspected.
Page 248 Wheels and Tires • When inflating a tire or other objects, Do not remove any foreign object that has use the black air hose only. Do not use pierced the tire. If a puncture is located in the transparent hose, which is designed the tire sidewall, stop and call roadside for sealant application only.
Page 249 Wheels and Tires Push and turn dial (A) Note: If you experience any unusual counterclockwise to the sealant vibration, ride disturbance or noise while position. Turn on the kit by pressing the driving, reduce your speed until you can on and off button (B). safely pull off to the side of the road to call for roadside assistance.
Page 250 Wheels and Tires Note: After you use the sealant, an authorized Ford dealer must replace the tire pressure monitoring system sensor and the valve stem on the wheel. Check the tire pressure any time within the 120 miles (200 kilometers) by performing the procedure from Second stage: Checking tire pressure listed previously.
Page 251 Installation of the Sealant Canister to compressor housing. the Kit Note: If you experience any difficulties with the removal or installation of the sealant canister, consult your Ford Motor Company authorized dealer for assistance. E144629 E144626 Align the sealant canister with the kit Be sure to check the sealant compound's housing.
Page 252 Note: Do not drive the vehicle above 50 mph (80 km/h). Note: Do not drive further than 120 mi (200 km). Drive only to the closest authorized Ford dealer or tire repair shop to have your tire inspected. • Drive carefully and avoid abrupt steering maneuvers.
Page 253 Wheels and Tires • Read all instructions and cautions fully. • After sealant use, an authorized Ford dealer must replace the tire pressure • Before operating the kit, make sure monitoring system sensor and valve your vehicle is safely off the road and stem on the wheel.
Page 254 Wheels and Tires Preparation: Park the vehicle in a safe, level 4. Plug the power cable into the 12-volt and secure area, away from moving traffic. power point in the vehicle. 5. Remove the warning sticker found on Switch the hazard lights on. Apply the the canister and place it on the top of parking brake and switch the engine off.
Page 255 Wheels and Tires gauge reading will indicate the tire Note: If you experience any unusual inflation pressure after about 30 vibration, ride disturbance or noise while seconds of operation. You should driving, reduce your speed until you can check the final tire pressure with the safely pull off to the side of the road to call compressor turned OFF in order to get for roadside assistance.
Page 256 (hose). tube) from the compressor housing. Obtain and replace the sealing compound and spare parts at an authorized Ford Motor Company dealership or tire dealer. You can dispose empty sealant bottles at home. However, return the liquid residue...
Page 257 Note: If you experience any difficulties when you remove or install the sealant canister, contact your authorized Ford dealer for assistance. Make sure you check the sealant E175988 compound’s use-by date regularly. The 3.
Page 258: Tire Care
U.S. Department of TIRE CARE Transportation Tire quality Information About Uniform grades: The U.S. Department of Tire Quality Grading Transportation requires Ford Motor Company to give you the following information about tire grades exactly as the government has written it. Treadwear...
Page 259 Wheels and Tires The traction grades, from highest Federal Motor Vehicle Safety to lowest are AA, A, B, and C. The Standard No. 139. Grades B and A grades represent the tire’s ability represent higher levels of to stop on wet pavement as performance on the laboratory measured under controlled test wheel than the minimum...
Page 260 Wheels and Tires *kPa: Kilopascal, a metric unit of Information Contained on the air pressure. Tire Sidewall *PSI: Pounds per square inch, a Both United States and Canada standard unit of air pressure. Federal regulations require tire manufacturers to place *Cold tire pressure: The tire standardized information on the pressure when the vehicle has...
Page 261 Wheels and Tires A. P: Indicates a tire, designated G. H: Indicates the tire's speed by the Tire and Rim Association, rating. The speed rating denotes that may be used for service on the speed at which a tire is cars, sport utility vehicles, designed to be driven for extended minivans and light trucks.
Page 262 Wheels and Tires J. Tire Ply Composition and Letter Speed rating Material Used: Indicates the rating number of plies or the number of 168 mph (270 km/h) layers of rubber-coated fabric in the tire tread and sidewall. Tire 186 mph (299 km/h) manufacturers also must indicate Note: For tires with a maximum the ply materials in the tire and the...
Page 263 Wheels and Tires *Traction: The traction grades, The tire suppliers may have from highest to lowest are AA, A, additional markings, notes or B, and C. The grades represent the warnings such as standard load tire's ability to stop on wet or radial tubeless.
Page 264 Wheels and Tires C. Maximum Load Dual lb (kg) at psi (kPa) cold: Indicates the maximum load and tire pressure when the tire is used as a dual, defined as four tires on the rear axle (a total of six or more tires on the vehicle).
Page 265 Numbers of 70 or automatic service station gauges lower indicate a short sidewall. may be inaccurate. Ford recommends the use of a digital D. D: Indicates a diagonal type tire. or dial-type tire pressure gauge R: Indicates a radial type tire.
Page 266 Wheels and Tires (affixed to either the door hinge When weather temperature pillar, door-latch post, or the door changes occur, tire inflation edge that meets the door-latch pressures also change. A 10°F post, next to the driver's seating (6°C) temperature drop can position), or Tire Label which is cause a corresponding drop of located on the B-Pillar or the edge...
Page 267 Wheels and Tires 3. Add enough air to reach the Inspecting Your Tires and recommended air pressure. Wheel Valve Stems Note: If you overfill the tire, release Periodically inspect the tire treads air by pressing on the metal stem for uneven or excessive wear and in the center of the valve.
Page 268 Wheels and Tires Tire Wear or suspected have the tire inspected by a tire professional. Tires can be damaged during off-road use, so inspection after off-road use is also recommended. WARNING Tires degrade over time depending on many factors E142546 such as weather, storage When the tread is worn down to conditions, and conditions of use...
Page 269 Use of any tire or wheel four numbers represent the week not recommended by Ford can and year the tire was built. For affect the safety and performance example, the numbers 317 mean of your vehicle, which could result the 31st week of 1997.
Page 270 For a mounting pressure more WARNINGS than 20 psi (1.38 bar) greater than If your vehicle is stuck in the maximum pressure, a Ford snow, mud or sand, do not dealer or other tire service rapidly spin the tires. Spinning the...
Page 271 Wheels and Tires Driving habits have a great deal Tire and Wheel Alignment to do with your tire mileage and A bad jolt from hitting a curb or safety. pothole can cause the front end *Observe posted speed limits of your vehicle to become misaligned or cause damage to *Avoid fast starts, stops and turns your tires.
Page 272: Using Snow Chains
Snow tires must be the same size, recommended interval (as load index, speed rating as those indicated in the scheduled originally provided by Ford. Use of any tire or wheel not recommended by maintenance information) will Ford can affect the safety and...
Page 273: Tire Pressure Monitoring System
Wheels and Tires Please note that the TPMS is not a TIRE PRESSURE MONITORING substitute for proper tire maintenance, and SYSTEM it is the driver’s responsibility to maintain correct tire pressure, even if under-inflation WARNING has not reached the level to trigger illumination of the TPMS low tire pressure The tire pressure monitoring system telltale.
Page 274 Wheels and Tires Changing Tires With a Tire Understanding Your Tire Pressure Pressure Monitoring System Monitoring System The tire pressure monitoring system measures pressure in your four road tires and sends the tire pressure readings to your vehicle. The low tire pressure warning light will turn on if the tire pressure is significantly low.
Page 275 Wheels and Tires Low tire pressure Possible cause Customer action required warning light Solid warning light Tire(s) under-inflated Make sure tires are at the proper pres- sure. See Inflating your tires in this chapter. After inflating your tires to the manufacturer’s recommended pressure as shown on the Tire Label (located on the edge of driver’s door or the B-Pillar),...
Page 276: Technical Specifications
Ib-ft (Nm) M12 x 1.5 100 (135) Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners. Retighten the lug nuts to the specified torque within 100 miles (160 kilometers) after any wheel disturbance (such as tire rotation, changing a flat tire, wheel removal).
Page 277 Wheels and Tires E145950 Wheel pilot bore Inspect the wheel pilot bore and mounting surface prior to installation. Remove any visible corrosion or loose particles. C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 278: Capacities And Specifications
Capacities and Specifications ENGINE SPECIFICATIONS Engine 2.0L ATK iVCT Engine Cubic inches Required fuel Minimum 87 octane Firing order 1-3-4-2 Ignition system Coil on plug (COP) Compression ratio 12.3:1 Spark plug gap 0.051 in. ± 0.002 in. (1.3 mm ± 0.05 mm) C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 279: Motorcraft Parts
Rear wiper blade WW-12 We recommend Motorcraft replacement parts available at your Ford dealer or at fordparts.com for scheduled maintenance. These parts meet or exceed Ford Motor Company’s specifications and are engineered for your vehicle. Use of other parts may impact vehicle performance, emissions and durability.
Page 280: Vehicle Identification Number
Capacities and Specifications VEHICLE IDENTIFICATION Make, vehicle line, series, body NUMBER type Engine type The vehicle identification number is Check digit located on the left-hand side of the instrument panel. Model year Assembly plant Production sequence number VEHICLE CERTIFICATION LABEL E142476 Please note that in the graphic, XXXX is representative of your vehicle identification...
Page 281: Transmission Code Designation
Capacities and Specifications The transmission code is on the Safety TRANSMISSION CODE Compliance Certification Label. The DESIGNATION following table shows the transmission code along with the transmission description. E142806 Description Code Electronic continuously variable transmis- sion (HF35 eCVT) C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 282: Capacities And Specifications
Capacities and Specifications Capacities WARNING The air conditioning refrigerant system contains refrigerant R-134a under high pressure. Opening the air conditioning refrigerant system can cause personal injury. Have the air conditioning refrigerant system serviced only by qualified personnel. Item Capacity Engine oil 4.5 qt (4.3 L) Engine coolant 8.2 qt (7.8 L)
Page 283 Capacities and Specifications Name Specification Motorcraft Orange Antifreeze/Coolant Prediluted CVC-3DIL-B Brake fluid: WSS-M6C65-A2 Motorcraft DOT 4 Low Viscosity (LV) High Performance Motor Vehicle Brake Fluid PM-20 Automatic transmission fluid (U.S.): WSS-M2C938-A Motorcraft MERCON LV Automatic Transmission Fluid MERCON LV XT-10-QLVC Automatic transmission fluid (Canada): WSS-M2C938-A Motorcraft MERCON LV Automatic Transmission Fluid...
Page 284 Capacities and Specifications If you use oil and fluids that do not meet Note: Ford recommends using DOT 4 Low the defined specification and viscosity Viscosity (LV) High Performance Brake Fluid grade, this may lead to: or equivalent meeting WSS-M6C65-A2. Use of any fluid other than the recommended •...
Page 285: Audio System
MP3 individual tracks and folder compact discs may not function correctly structures work as follows: when used in Ford CD players. • There are two different modes for MP3 disc playback: MP3 track mode Note: Do not insert CDs with homemade...
Page 286: Audio Unit - Vehicles With: Am/Fm/Cd/Sync
Audio System • MP3 folder mode represents a folder AUDIO UNIT - VEHICLES WITH: structure consisting of one level of AM/FM/CD/SYNC folders. The CD player numbers all MP3 tracks on the disc (noted by the .mp3 WARNING file extension) and all folders containing MP3 files, from F001 Driving while distracted can result in (folder) T001 (track) to F253 T255.
Page 287 Audio System E162867 Eject: Press this button to eject a CD. Cursor arrows: Press these buttons to scroll through on-screen audio system choices. OK: Press this button to confirm menu selections. INFO: Press this button to access any available radio or CD information. TUNE - and TUNE +: Press these buttons to manually search the frequency band.
Page 288: Audio Unit - Vehicles With: Premium Am/Fm/Cd
Audio System ON/OFF: Press this button to switch the system off and on. Turn to adjust the volume. MENU: Press this button to access different audio system features. See Menu Structure later in this section. SOUND: Press this button to access settings for Treble, Middle, Bass, Fade and Balance.
Page 289 Audio System E143843 - TUNE +: Press this button to manually search through the radio frequency band. ON/OFF and VOL: Press this button to switch the audio system off and on. Turn to adjust the volume. Eject: Press this button to eject a CD. SEEK: Press this button to go to the next station up or down the radio frequency band or the next or previous track on a CD.
Page 290: Audio Unit - Vehicles With: Sony Am/Fm/Cd
Audio System Note: The CD slot is directly above the AUDIO UNIT - VEHICLES WITH: touchscreen. SONY AM/FM/CD Note: The MyFord Touch system controls most of the audio features. See WARNING Entertainment (page 354). Driving while distracted can result in loss of vehicle control, crash and injury.
Page 291: Menu Structure
Audio System - TUNE +: In radio mode, press these buttons to manually search through the radio frequency band. In SIRIUS mode, press these buttons to find the next or previous available satellite radio station. Volume: Turn this control to adjust the volume. SOUND: Press this button to access settings for Treble, Midrange, Bass, Balance or Fade.
Page 292 Audio System SIRIUS Set Category Select to view channel categories (such as Pop, Rock or News). If you select a category, seek and scan functions only stop on channels in that category. Alerts Select to turn off or turn on alerts for songs, artists or teams.
Page 293: Digital Radio
Audio System Clock Settings Set Time Select to set the time. Set Date Select to set the calendar date. 24h Mode Select to view clock time in a 12-hour mode or 24-hour mode. Display Settings Dimming Select to change display brightness. Language Select to display the language in English, French or Spanish.
Page 294 Audio System When HD Radio broadcasts are active, you • Memory presets allow you to save an can access the following functions: active channel as a memory preset. Touch and hold a memory preset slot • Scan allows you to hear a brief until the sound returns.
Page 295: Satellite Radio
SIRIUS® broadcasts a variety of music, HD Radio logos are proprietary trademarks news, sports, weather, traffic and of iBiquity Digital Corp. Ford Motor entertainment satellite radio channels. For Company and iBiquity Digital Corp. are not more information and a complete list of...
Page 296: Satellite Radio Reception Factors
Ford Motor Company shall not be of your vehicle. See an authorized dealer responsible for any such programming for availability.
Page 297 Audio System Troubleshooting Message Condition Action Acquiring… Radio requires more than No action required. This two seconds to produce message should disappear audio for the selected shortly. channel. Satellite antenna fault There is an internal module If this message does not or system failure present.
Page 298: Audio Input Jack
Audio System Switch off the radio and portable music AUDIO INPUT JACK player. Apply the parking brake and shift the transmission into park (P) for WARNINGS automatic transmission or first gear for Driving while distracted can result in manual transmission. Switch the loss of vehicle control, crash and ignition off.
Page 299: Media Hub
Audio System MEDIA HUB (If Equipped) The media hub is located in the center console and has the following features: E142605 A/V inputs SD card slot USB ports C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 300: Sync
SYNC GENERAL INFORMATION • Use the advanced voice recognition SYNC is an in-vehicle communications system. system that works with your Bluetooth-enabled cellular phone and • Charge your USB device (if your device portable media player. This allows you to: supports this). •...
Page 301 SYNC In the United States, call 1-800-392-3673. When using SYNC: • Do not operate playing devices if the In Canada, call 1-800-565-3673. power cords or cables are broken, split Times are subject to change due to or damaged. Place cords and cables holidays.
Page 302: Using Voice Recognition
SYNC module. Ford Motor This system helps you control many Company and Ford of Canada will not features using voice commands. This access the system data for any purpose allows you to keep your hands on the other than as described absent consent, a wheel and focus on what is in front of you.
Page 303: System Interaction And Feedback
SYNC System Interaction and Feedback The default setting is to a higher level of interaction in order to help you learn to use The system provides feedback through the system. You can change these settings audible tones, prompts, questions and at any time.
Page 304: Using Sync With Your Phone
SYNC When you say: The system: "Media candidate lists off" Makes a best guess from the media candidate list. You may still occasionally be asked questions. "Media candidate lists on" Clarifies your voice command for media candidates. "Phone candidate lists off" Makes a best guess from the phone candidate list.
Page 305: Pairing A Phone For The First Time
SYNC Pairing a Phone for the First Time Press the phone button, and then scroll to System Settings. Press OK. Note: SYNC can support downloading up 2. Scroll to Bluetooth Devices. Press OK. to approximately 1000 entries per Bluetooth-enabled cellular phone. 3.
Page 306 SYNC "PHONE" "DIAL" "Connections" "411 (four-one-one)", "911" (nine-one- one) "Dial" "700" (seven hundred) "Go to privacy" "800" (eight hundred) "Hold" "900" (nine hundred) "Join" "Pound" (#) "Menu" "Number <0-9>" "Phone book <name>" "Asterisk" (*) "Phone book <name> at home" "Clear" (deletes all entered digits) "Delete"...
Page 307: Receiving Calls
SYNC Receiving Calls "MENU" When receiving a call, you can: "Signal" • Answer the call by pressing the phone "Text message inbox" button. • Reject the call by pressing and holding Words in ( ) are optional and do not have the phone button.
Page 308 SYNC When you select: You can: 2. Access the desired contact through SYNC or use voice commands to place the second call. Once actively in the second call, press MENU. 3. Scroll to Join Calls, and press OK. Press OK again when Join Calls? appears.
Page 309 SYNC When you select: You can: Note: The system attempts to automatically re-download your phonebook and call history each time your phone connects to SYNC (if the auto download feature is on and your Bluetooth-enabled cellular phone supports this feature). Access and call any contacts in your previously down- Phonebook loaded phonebook.
Page 310 SYNC Text Messaging Sending, Downloading and Deleting Your Text Messages Note: This is a phone-dependent feature. Note: Forwarding a text message is a SYNC allows you to receive, send, speed-dependent feature and is only download and delete text messages. The available when your vehicle is traveling at 3 system can also read incoming text mph (5 km/h) or less.
Page 311: Accessing Your Phone Settings
Can't wait to see you each text message with the following I'm stuck in traffic signature: "This message was sent from my <Ford or Lincoln>". Accessing Your Phone Settings Pre-defined text message options These are phone-dependent features. Your phone settings allow you to access and...
Page 312 SYNC When you select: You can: If your phone supports in-band ringing, your phone's ring tone plays when you choose Phone Ringer. Message Notification Have the option of hearing an audible tone to notify you when a text message arrives. 1.
Page 313 SYNC Press the phone button to enter the 3. Scroll to Bluetooth Devices. Press OK. phone menu 4. Scroll to select from the following 2. Scroll to System Settings. Press OK. options: If You Select You Can See Using SYNC With Your Phone (page 301).
Page 314 SYNC Advanced Press the phone button to enter the phone menu The Advanced menu allows you to access 2. Scroll to System Settings. Press OK. and set prompts, languages, defaults, perform a master reset, install an 3. Scroll to Advanced. Press OK. application and view system information.
Page 315: Sync Applications And Services
SYNC If you select: You can: System Info Access the Auto Version number as well as the FDN number. Press OK to select. MAP Profile This is a Bluetooth component, which can further help your phone with the exchange of text messages. Return Exit the current menu.
Page 316 SYNC Note: Every phone operates differently. To make sure that 911 Assist works While SYNC 911 Assist works with most properly: cellular phones, some may have trouble • SYNC must be powered and working using this feature. properly at the time of the incident and throughout feature activation and use.
Page 317 SYNC Vehicle Health Report If you do not cancel the call, and SYNC makes a successful call, a pre-recorded WARNING message plays for the 911 operator, and then the occupant(s) in your vehicle is able Always follow scheduled to talk with the operator. Be prepared to maintenance instructions, regularly provide your name, phone number and inspect your vehicle, and seek repair...
Page 318 Return: Press OK to exit the menu. Run Report? Press OK for SYNC to run a health report of your vehicle's diagnostic systems and send the results to Ford where it combines with scheduled maintenance information, open recalls and other field service actions and vehicle inspec- tion items that still need servicing from an authorized dealer.
Page 319 Message and data rates may apply. Ford www.SYNCMyRide.com. If you do not want Motor Company reserves the right to change Ford or its service providers to collect your or discontinue this product service at any vehicle travel information or other...
Page 320 SYNC 2. When prompted, say "Services". This assistance in finding a location you can initiates an outgoing call to SYNC say "Operator" at any time within a Services using your paired and Directions or Business search to speak connected Bluetooth-enabled cellular with a live operator.
Page 321 SYNC SYNC Services quick tips Personalizing You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points such as work or home. You can also save favorite information like sports teams or a news category.
Page 322: Using Sync With Your Media Player
SYNC To Access Using the Media Menu USING SYNC WITH YOUR MEDIA PLAYER Press the AUX button on the center console. You can access and play music from your 2. Press MENU to access the SYNC digital music player over your vehicle's menu.
Page 323: What's Playing
SYNC Press OK and scroll through selections of: "USB" • Play All "Play playlist <name>" • Albums • Genres "Play previous folder" • Playlists "Play previous track" • Tracks • Explore USB "Play song <name>" • Similar Music "Play track <name>" •...
Page 324 SYNC <name> is a dynamic listing, meaning that "USB" it could be the name of anything, such as "Similar music" a group, artist or song. This voice command is not available until "What's playing?" indexing is complete. This voice command is only available in folder mode.
Page 325: Media Menu Features
SYNC Media Menu Features and also to add, connect or delete devices. Press AUX and then MENU to enter The media menu allows you to select your the media menu. media source, how to play your music (such as by artist, genre, shuffle or repeat), 2.
Page 326 SYNC When you select: You can: System Settings Access Bluetooth Device menu listings (Add, Connect, Set as Primary, On and Off, Delete) as well as Advanced menu listings (prompts, languages, defaults, master reset, install application and system information). Exit Media Menu Press OK to exit the media menu.
Page 327 SYNC When you select: You can: 1. Press OK to select. You can select to play All Artists or any indexed artist. 2. Scroll to choose the desired artist. Press OK. Albums Sort all indexed media by albums. If there are fewer than 255 indexed albums, the system lists them alphabetically in flat file mode.
Page 328 SYNC When you select: You can: Press OK to select. The system creates a new list of similar songs and begins playing. This feature does not include tracks with incomplete metadata information. Return Exit the current menu. With certain playing devices, if your metadata tags are not populated, the tracks are not available in voice recognition, play menu or similar music.
Page 329 SYNC When you select: You can: Press OK to select. Return Exit the current menu. This is a speed-dependent feature. Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features. Press AUX and then MENU to enter Advanced the media menu.
Page 330: Sync Troubleshooting
SYNC When you select: You can: Master Reset Completely erase all information stored on SYNC (all phonebook, call history, text messages and all paired devices) and return to the factory default settings. Application Download new software applications (if available) and then load the desired applications through your USB port.
Page 331 SYNC Phone issues Issue Possible cause(s) Possible solution(s) The system says Phonebook This may be a limitation on Try pushing your phonebook Downloaded but the your phone's capability. contacts to SYNC by using phonebook in SYNC is the Add Contacts feature. empty or missing contacts.
Page 332 SYNC Phone issues Issue Possible cause(s) Possible solution(s) This may be a possible Try turning off the device, phone malfunction. resetting the device or removing the device's battery, then trying again. USB and media issues Issue Possible cause(s) Possible solution(s) I am having trouble This may be a possible Try turning off the device,...
Page 333 SYNC USB and media issues Issue Possible cause(s) Possible solution(s) The file may be corrupted. Some devices require you to The song may have copy- change the USB settings right protection, which does from mass storage to MTP not allow it to play. class.
Page 334 SYNC Vehicle Health Report and Services (Traffic, Directions and Information) issues Issue Possible cause(s) Possible solution(s) Turn off ID blocker on your phone as the system recog- nizes you by your phone number. Make sure the currently connected phone is the same one that is registered on your SYNCMyRide account.
Page 335 SYNC Voice command issues Issue Possible cause(s) Possible solution(s) If the song titles are in all CAPS, you have to spell them. LOLA requires you to say "L-O-L-A". Do not use special charac- ters in the title. The system does not recognize them. SYNC does not understand You may be using the wrong Review the Phone voice...
Page 336 AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. My phone is connected, my Sometime apps do not...
Page 337 SYNC AppLink issues Issue Possible cause(s) Possible solution(s) menu, selecting 'Apps.' then finding the particular app and choosing 'Force stop.' Don't forget to restart the app afterwards, then select "Find New Apps" on SYNC. On an iPhone with iOS7+, to force close an app, double tab the home button then swipe up on the app to close...
Page 338 SYNC phone listed in SYNC's bluetooth ports apps can to find. If the app has a "Ford Mobile Apps Menu. use to connect. If you have SYNC" setting, disable that more AppLink apps on your...
Page 339: Myford Touch
MyFord Touch (If Equipped) GENERAL INFORMATION WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle.
Page 340 MyFord Touch (If Equipped) This system uses a four-corner strategy to Press to select any of the following: provide quick access to several vehicle • Driver Settings features and settings. The touchscreen • Recirculated Air provides easy interaction with your cellular •...
Page 341 MyFord Touch (If Equipped) Using the Touchscreen • Calendar • Apps • Make sure your hands are clean and dry. ENTERTAINMENT • Press firmly on the center of a control Press to select any of the following: graphic or menu item. •...
Page 342 MyFord Touch (If Equipped) Safety Information • Do not leave playing devices in your vehicle during extreme conditions as it WARNING could cause them damage. See your device's user guide for further Driving while distracted can result in information. loss of vehicle control, crash and •...
Page 343 SYNC module. Ford Motor of calls when your cell phone was not Company and Ford of Canada do not connected to the system. In addition, if you access the system data for any purpose...
Page 344 MyFord Touch (If Equipped) Accessing and Adjusting Modes Through Your Right Vehicle Information Display E145459 The display is located on the right side of your instrument cluster (A). You can use your steering wheel controls to view and make minor adjustments to active modes without taking your hands off the wheel.
Page 345 MyFord Touch (If Equipped) • Press the left or right arrows to make adjustments within the chosen mode. These commands can be said at any time • Press OK to confirm your selection. during a voice session Note: If your vehicle is not equipped with "Cancel"...
Page 346 MyFord Touch (If Equipped) • Speak naturally, without long pauses Available voice commands between words. "Voice settings list of commands" • At any time, you can interrupt the system while it is speaking by pressing "Help" the voice icon. This command is only available when Accessing a List of Available Commands your vehicle is equipped with the •...
Page 347: Settings
MyFord Touch (If Equipped) • Interaction Mode Voice settings using voice commands • Confirmation Prompts "Media candidate lists off" • Media Candidate Lists "Media candidate lists on" • Phone Candidate Lists • Voice Control Volume. "Phone candidate lists off" To access these settings using voice "Phone candidate lists on"...
Page 348 MyFord Touch (If Equipped) Clock Display Sound Vehicle Settings Help Under this menu, you can set Display your clock, access and adjust the You can adjust the touchscreen display E142607 display, sound and vehicle through the touchscreen or by pressing the settings as well as access settings for voice button on your steering wheel specific modes or the help feature.
Page 349 MyFord Touch (If Equipped) • Auto Dim Manual Offset allows you to adjust screen dimming as the Sound settings outside lighting conditions change from Bass day to night. This feature also allows you to adjust screen brightness using Midrange the instrument panel dimming control. •...
Page 350 MyFord Touch (If Equipped) Press the Settings icon > Vehicle > Camera Settings, E142607 E142607 then select from the following settings: Press the Settings icon > Vehicle > Enable Valet Mode. • Enhanced Park Aids 2. Enter a four-digit pin twice, as •...
Page 351 MyFord Touch (If Equipped) System Language Select to have the touchscreen display in English, Spanish or French. Distance Select to display units in kilometers or miles. Temperature Select to display units in Celsius or Fahrenheit. System Prompt Volume Adjust the volume of voice prompts from the system. Touch Screen Button Beep Select to have the system beep to confirm choices made through the touchscreen.
Page 352 MyFord Touch (If Equipped) Voice control Phone Candidate Lists Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off. Voice Control Volume This allows you to adjust the system’s voice volume level. Even with confirmation prompts turned off, the system may occasionally ask you to confirm settings Media Player...
Page 353 MyFord Touch (If Equipped) Navigation Map Preferences Turn breadcrumbs on and off. Have the system display your turn list top to bottom or bottom to top. Turn the Parking POI notification on and off. Route Preferences Choose to have the system display the Shortest, Fastest or most Ecological route first.
Page 354 MyFord Touch (If Equipped) Navigation Have the system display where there may be reduced visibility. Have the system turn on your radio for traffic announce- ments. Avoid Areas Enter specific areas that you would like to avoid on planned navigation routes. Phone Press the Settings icon >...
Page 355 MyFord Touch (If Equipped) Wireless & Internet feature, everyone in your vehicle can also access the internet if you have a USB Your system has a Wi-Fi feature that mobile broadband connection inside your creates a wireless network within your vehicle, your phone supports personal area vehicle, thereby allowing other devices networking or if you park outside a wireless...
Page 356 MyFord Touch (If Equipped) Wi-Fi USB Mobile Broadband Instead of using Wi-Fi, your system can also use a USB mobile broadband connection to access the internet. (You must turn on your mobile broadband device on your personal computer before connecting it to the system.) This screen allows you to set up what is your typical area for your USB mobile broadband connection.
Page 357: Entertainment
MyFord Touch (If Equipped) Help Driving Restrictions Certain features are not accessible when your vehicle is moving. 911 Assist Turn on and turn off the 911 Assist feature. See Informa- tion (page 388). In Case of Emergency (ICE) Quick Dial: allows you to save up to two numbers as ICE contacts for quick access if there is an emergency.
Page 358: Browsing Device Content
MyFord Touch (If Equipped) SIRIUS. USB. Touch this button to scroll down for more options, such as SD Card, BT Stereo and A/V In. These buttons change with the media mode you are in. Radio memory presets and CD controls. Note: Some features may not be available "BROWSE"...
Page 359: Am/Fm Radio
MyFord Touch (If Equipped) Your voice system allows you to change Sample commands audio sources with a simple voice command. For example, if you are listening "Sirius <0-223>" to music on a USB device, then want to switch to a satellite radio channel, simply "Sports games"...
Page 360 MyFord Touch (If Equipped) Options Direct Tune Touch this button to manually enter the Sound Settings desired station number. Touch Enter when Touch this button to adjust settings for: you are done. • Bass. HD Radio Information (If Available) • Midrange.
Page 361 MyFord Touch (If Equipped) The multicast indicator appears in FM 4. When you access iTunes with your mode (only) if the current station is portable music player, the tags appear broadcasting multiple digital broadcasts. to you as a reminder. The system The highlighted numbers signify available allows you to tag up to approximately digital channels where new or different...
Page 362 MyFord Touch (If Equipped) HD Radio Reception and Station Troubleshooting Potential reception issues Reception area If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. If you are listening to HD1, the system switches back to the analog broadcast until the digital broadcast is available again.
Page 363 "Radio", then any of the following patents manufacture. HD Radio and the commands. HD and HD Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. "RADIO" are not responsible for the content sent using HD Radio technology.
Page 364 MyFord Touch (If Equipped) "RADIO" "TUNE" "AM preset <#>" "<530-1710>" "Browse" "<87.9-107.9>" "FM" "<87.9-107.9> HD <#>" "FM <87.9-107.9>" "AM" "FM <87.9-107.9> HD <#>" "AM <530-1710>" "FM autoset" "AM autoset" "FM autoset preset <#>" "AM autoset preset <#>" "FM preset <#>" "AM preset <#>"...
Page 365 Touch this button to hear a brief sampling channel. of channels. Note: SIRIUS does not support the Alert Options feature on all channels. Ford Motor Company shall not be responsible for Alert Touch this button to view and adjust feature variation. various media settings.
Page 366 Ford Motor Company shall not be responsible for any such programming changes. C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 367 MyFord Touch (If Equipped) SIRIUS Satellite Radio Reception Factors and Troubleshooting Potential reception issues Antenna obstructions For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other materials as far away from the antenna as possible. Terrain Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and...
Page 368 MyFord Touch (If Equipped) Troubleshooting tips Radio display Cause Action Updating. Update of channel No action required. The programming in progress. process may take up to three minutes. Call SIRIUS 1-888-539- Your satellite service is no Contact SIRIUS at 1-888- 7474.
Page 369 MyFord Touch (If Equipped) Shuffle "SPORTS GAME" Touch this button to play the tracks or entire albums in random order, or switch "Tune to the <college name> game" the feature off if already on. "Tune to the <team city> game" Scan "Tune to the <team city>...
Page 370: Sd Card Slot And Usb Port
MyFord Touch (If Equipped) "CD" "Pause" "Play" "Play next track" "Play previous track" "Play track <1-512>" E142619 "Repeat" The SD card slot is located either in the center console or behind a small access "Repeat folder" door in the instrument panel. To access and play music from your device, press the "Repeat off"...
Page 371 MyFord Touch (If Equipped) Shuffle USB Port Touch this button to play music on the selected album or folder in random order. Similar Music This feature allows you to choose music similar to what is currently playing. More Info Touch this button to see disc information such as current track, artist name, album and genre.
Page 372 MyFord Touch (If Equipped) Browse "USB" or "SD CARD" This feature allows you to view the "Play artist <name>" contents of the device. It also allows you to search by categories, such as genre, "Play audiobook <name>" artist or album. "Play author <name>"...
Page 373 MyFord Touch (If Equipped) "USB" or "SD CARD" "BROWSE" "Shuffle off" "All videos" "What's this?" "Artist <name>" "Help" "Audiobook <name>" If you have said you would like to browse "Author <name>" your USB or SD card, the system prompts "Composer <name>" you to specify what you would like to browse.
Page 374: Bluetooth Audio
MyFord Touch (If Equipped) If your indexed media files contain no WARNINGS information embedded in these metadata against the use of any handheld device tags, SYNC may classify the empty while driving and encourage the use of metadata tags as Unknown. voice-operated systems when possible.
Page 375 MyFord Touch (If Equipped) You can also use the A/V inputs as an Adjust the sound on your portable auxiliary input jack to play music from your music player until it reaches the level portable music player over your vehicle's of the FM station or CD by switching speakers.
Page 376: Phone
MyFord Touch (If Equipped) PHONE E161968 Phone Quick Dial Phonebook History Messaging Settings • Redialing. Hands-free calling is one of the main features of SYNC. Once you pair your • Call waiting notification. phone, you can access many options using •...
Page 377: Pairing Your Phone For The First Time
MyFord Touch (If Equipped) Pairing Your Phone for the First 5. The display indicates when the pairing Time is successful. SYNC may prompt you with more phone WARNING options. For more information on your Driving while distracted can result in phone's capability, see your phone's loss of vehicle control, crash and manual and visit the website.
Page 378: Phone Menu Options
MyFord Touch (If Equipped) Receiving Calls To switch on contact picture settings, if your device supports this feature, press During an incoming call, an audible tone Phone > Settings > Manage Phonebook sounds. Call information appears in the > Download photos from Phonebook display if it is available.
Page 379: Phone Settings
MyFord Touch (If Equipped) 2. Select Messaging. Text message options 3. Choose from the following: I’m ahead of schedule, so I’ll be there • Listen (speaker icon). early. • Dial. I’m outside. • Send Text. I’ll call you when I get there. •...
Page 380 MyFord Touch (If Equipped) Bluetooth Roaming Warning Touch this tab to turn Bluetooth off or on. Touch this button to have the system alert you when your phone is in roaming mode. Do Not Disturb Phone Voice Commands Touch this tab if you want all calls to go directly to your voice mail and not ring in Press the voice button on the the vehicle.
Page 381: Electric Vehicle Information
MyFord Touch (If Equipped) "PHONE" "MESSAGES" "Pair phone" "Call" "Privacy on" "Forward text messages" "Read text message" "Listen to text message <#>" "Reply to text messages" "Listen to text messages" "Turn ringer off" "Reply to text messages" "Turn ringer on" "Help"...
Page 382: Settings (Energi Only)
MyFord Touch (If Equipped) Settings (Energi Only) Note: Remember, you must plug in your vehicle for My GO Time to work. This screen allows you to set up the • Cabin Conditioning: Get the most charging convenience features. miles out of every charge by Note: You can also set up the charging conditioning your vehicle while it is convenience features using MyFord Mobile...
Page 383 MyFord Touch (If Equipped) E161966 My GO Time summary displays the next GO Time and cabin temperature setting. Estimated charge time limits displays the estimated minimum and maximum times to fully charge the high-voltage battery and the battery’s present state of charge as a percentage of total capacity.
Page 384 MyFord Touch (If Equipped) The system also alerts you to any conflicts Note: This charging time is only an by highlighting areas of the screen in estimate. It is normal for your actual charge yellow. If your battery cannot have a full duration to be longer.
Page 385 MyFord Touch (If Equipped) Charge Now Charge Fault Touch this button if you want your vehicle This alerts you that a fault is present and to immediately charge when plugged in at is preventing the high-voltage battery from this profile location. This button illuminates charging.
Page 386 MyFord Touch (If Equipped) GO Time Schedule GO Time and Cabin Conditioning Touch the Edit button in the My GO Time This screen allows you to enter or change section of the Settings screen to see the the GO Time and cabin conditioning GO Time Schedule.
Page 387 MyFord Touch (If Equipped) Note: Make sure you save your settings Default Value Charge Profile before returning to the previous screen. If Weekday and Weekend you do not touch Save, your settings are not stored in the system. Touch the Edit button to set the off-peak charge times.
Page 388 MyFord Touch (If Equipped) Power E169381 Motor-to-wheel flow shows the direction of power flow between the wheels and the electric motor. Electric Motor represents the hybrid electric motor. The higher the motor power is, the larger the circle around this node. Any time the vehicle is ready to be driven, the motor node illuminates.
Page 389 MyFord Touch (If Equipped) High voltage battery power represents your high-voltage battery. A circle illuminates around the node when the high-voltage battery is receiving power from regenerative braking, engine charging or external charging (when you plug it in). The higher the power going into the high-voltage battery, the larger the circle around this node.
Page 390 MyFord Touch (If Equipped) Engine On due to Heater Setting The engine is on because of the heater setting. Reduce or turn off the heater setting to return to electric mode. High Speed The engine is on because the vehicle speed exceeds the level for electric mode opera- tion.
Page 391: Information
MyFord Touch (If Equipped) Charging HV Battery Privacy Notice for GPS Mapping with MyFord® Mobile in the United States The hybrid system is storing power in the and Canada high-voltage battery. MyFord Mobile allows for GPS mapping Idle when a vehicle is registered to a MyFord Mobile account.
Page 392 If you do not want system in order to connect to, and use, Ford or its service providers to collect your SYNC Services. See Phone (page 373). vehicle travel information or other...
Page 393 MyFord Touch (If Equipped) SYNC Services uses advanced vehicle 2. Once connected, follow the voice sensors, integrated GPS technology and prompts to request your desired comprehensive map and traffic data, to Service, such as "Traffic" or give you personalized traffic reports, "Directions".
Page 394 MyFord Touch (If Equipped) If your vehicle is not equipped with If you miss a turn, SYNC automatically asks Navigation: if you want the route updated. Just say, "Yes" when prompted and the system • Turn-by-turn directions appear in the delivers a new route to your vehicle.
Page 395 10 favorite teams for easier by Sirius Travel Link. access. The score automatically refreshes Note: Neither Sirius nor Ford is responsible when a game is in progress. for any errors or inaccuracies in the Sirius Travel Link services or its use in vehicles.
Page 396 MyFord Touch (If Equipped) Ski Conditions Sports-related commands Touch this button to view ski conditions "My teams" for a specific area. "NBA" Sirius Travel Link Voice Commands "NFL" Press the voice button on the steering wheel controls. When "NHL" E142599 prompted, say any of the "WNBA"...
Page 397 MyFord Touch (If Equipped) Note: The system alerts you to any Additional sports-related voice messages by turning the information icon commands yellow. After you read or delete the messages, the icon returns to white. "My teams schedule" "My teams scores" Calendar "NBA headlines"...
Page 398 MyFord Touch (If Equipped) Note: Before setting this feature on, make You can also access 911 Assist sure that you read the 911 Assist Privacy E142607 Notice later in this section for important information. • Pressing the Settings icon > Settings >...
Page 399 MyFord Touch (If Equipped) Vehicle Health Report (If Before making the call: Equipped, United States Only) • SYNC provides a short window of time (approximately 10 seconds) to cancel WARNING the call. If you fail to cancel the call, SYNC attempts to dial 911. Always follow scheduled maintenance instructions, regularly •...
Page 400: Climate
Vehicle Health Report Privacy Notice your report preferences at When you create a Vehicle Health Report, www.SYNCMyRide.com. After registering, Ford Motor Company may collect your you can request a Vehicle Health Report cellular phone number (to process your (inside your vehicle). Return to your report request) and diagnostic information account at www.SYNCMyRide.com to view...
Page 401 MyFord Touch (If Equipped) E185678 Power: Touch to switch the system off and on. Outside air cannot enter your vehicle when you switch off the system. Passenger settings: Touch + or – to adjust the temperature. Fan speed: Touch + or - to adjust fan speed. DUAL: Touch to switch on the passenger temperature control.
Page 402: Climate Control Voice Commands
MyFord Touch (If Equipped) MAX Defrost: Distributes outside air through the windshield air vents and automatically switches the air conditioning on. The fan is set to the highest speed and the temperature to HI. When the air distribution is set in this position, you are unable to select recirculated air or manually adjust the fan speed and temperature control.
Page 403 MyFord Touch (If Equipped) "CLIMATE" "A/C off" "Off" "A/C on" "On" "Automatic" "Panel floor on" "Defrost off" "Panel on" "Defrost on" "Panel off" "Dual off" "Recirc off" "Floor on" "Recirc on" "Fan decrease" "Temperature" "Fan increase" "Temperature <15.5-29.5> degrees" "Floor off" "Temperature <60-85>...
Page 404: Navigation
MyFord Touch (If Equipped) NAVIGATION Destination Note: The navigation SD card must be in the SD card slot to operate the navigation Edit Route system. If you need a replacement SD card, see an authorized dealer. Cancel Route Note: The SD card slot is spring-loaded. To remove the SD card, just push the card in Enter the necessary information into and release it.
Page 405: Point Of Interest (Poi) Categories
MyFord Touch (If Equipped) Note: If your vehicle is on a recognized road Main categories and you do not press the Start Route button, the system defaults to the Fastest Entertainment & Arts Route option and begins guidance. Recreation & Sports During route guidance, you can press the talking bubble icon that appears in the Government...
Page 406 MyFord Touch (If Equipped) Range Rings and Charge Points (Energi Only) E161378 cityseekr Shaded rings appear on the map when you are driving in EV Now mode. The inner ring Note: cityseekr point of interest (POI) with no shading indicates a safe range you information is limited to approximately 912 can travel using plug-in power only.
Page 407: Setting Your Navigation Preferences
MyFord Touch (If Equipped) Press More Information for a longer • Pool. review, a list of services and facilities, the • Wi-fi. average room or meal price as well as the For restaurants, cityseekr can provide website. This screen displays the point of information such as star rating, average interest icon such as: cost, review, handicap access, hours of...
Page 408: Map Mode
MyFord Touch (If Equipped) Route Preferences Traffic Preferences Preferred Route Avoid Traffic Problems Choose to have the system display the Choose how you want the system to Shortest, Fastest or most Ecological route handle traffic problems along your route. first. If you set Always Use Preferred •...
Page 409 MyFord Touch (If Equipped) 2D city maps show detailed outlines of 3D map mode provides an buildings, visible land use and land elevated perspective of the map. elements and detailed railway This viewing angle can be adjusted E142644 infrastructure for the most essential cities and the map can be rotated 180 around the globe.
Page 410: Quick-Touch Buttons
MyFord Touch (If Equipped) The ETA box under the zoom buttons Starting point indicates the appears when a route is active and starting point of a planned route. displays the distance and time to your E142651 destination. If the button is pressed, a pop Waypoint indicates the location up appears with the destination listed (and of a waypoint on the map.
Page 411: Navigation Voice Commands
MyFord Touch (If Equipped) Navigation Voice Commands POI Icons Touch this button to select icons to display When in navigation mode, press on the map. You can select up to three the voice button on the steering icons to display on the map at the same E142599 wheel controls.
Page 412 MyFord Touch (If Equipped) Navigation system voice commands "DESTINATION" "Show heading up" "POI category" "Show map" "Previous destination" "Show north up" "Street address" "Help" "Show route" "Show turn list" "NAVIGATION" "Voice guidance off" "Destination" "Voice guidance on" "Zoom city" "Where am I?" "Zoom country"...
Page 413: Myford Touch Troubleshooting
MyFord Touch (If Equipped) MYFORD TOUCH Websites TROUBLESHOOTING www.SYNCMyRide.com Your SYNC system is easy to use. However, should questions arise, see the tables www.SYNCMyRide.ca below. www.syncmaroute.ca Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours).
Page 414 MyFord Touch (If Equipped) Phone issues Issue Possible cause(s) Possible solution(s) Remove any pictures or special ring tones associ- ated with the missing contact. Depending upon your phone, you may have to grant SYNC permission to access your phonebook contacts. Make sure to confirm when prompted by your phone during the phonebook...
Page 415 MyFord Touch (If Equipped) USB and media issues Issue Possible cause(s) Possible solution(s) I am having trouble This may be a possible Try turning off the device, connecting my device. device malfunction. resetting the device, removing the device's battery, then trying again. Make sure you are using the manufacturer's cable.
Page 416 MyFord Touch (If Equipped) Vehicle Health Report and Services (Traffic, Directions and Information) issues Issue Possible cause(s) Possible solution(s) I received a text that I did You did not activate your This is a free feature, but you not activate Vehicle Health account on the website.
Page 417 MyFord Touch (If Equipped) Voice command issues Issue Possible cause(s) Possible solution(s) SYNC does not understand You may be using the wrong Review the phone voice what I am saying. voice commands. commands and the media You may be speaking too voice commands at the soon or at the wrong time.
Page 418 MyFord Touch (If Equipped) Voice command issues Issue Possible cause(s) Possible solution(s) Contacts in your phonebook Using the SYNC phone may be very short and menu, open the phonebook similar, or they may contain and scroll to the name special characters. SYNC is having trouble Your phonebook contacts understanding.
Page 419: Accessories
• The remainder of your new vehicle manufacturer's limited warranty details, limited warranty. and request a copy of the Ford Licensed Contact an authorized dealer for details Accessories product limited warranty from and a copy of the warranty. the accessory manufacturer.
Page 420 • If you or an authorized Ford dealer add any non-Ford electrical or electronic accessories or components to your vehicle, you may adversely affect battery performance and durability. In...
Page 421: Extended Service Plan (Esp)
3. BaseCARE - Covers 84 components. Transferable Coverage 4. PowertrainCARE - Covers 29 critical If you sell your vehicle before your Ford components. Extended Service Plan coverage expires, Ford Extended Service Plan is honored by you can transfer any remaining coverage all authorized Ford dealers in the U.S.,...
Page 422: Service Plans (Canada Only)
Premium Maintenance Plan that covers all Service Plan. Ford Extended Service Plan scheduled maintenance, and selected is the only service contract backed by Ford wear items. The coverage is prepaid, so Motor Company of Canada, Limited. you never have to worry about affording Depending on the plan you purchase, Ford your vehicle’s maintenance.
Page 423: Scheduled Maintenance
If you do not use Ford authorized parts they you sell or trade it. Keep all receipts for may not meet our specifications and completed maintenance with your vehicle.
Page 424 This interval may be up to two years or Additives and Chemicals 20000 miles (32000 kilometers). This owner's manual and the Ford When ENGINE OIL CHANGE DUE or OIL Workshop Manual list the recommended CHANGE REQUIRED appears in the additives and chemicals for your vehicle.
Page 425 Ford-approved flushing that also show signs of overheating or chemical. foreign material contamination immediately.
Page 426 Scheduled Maintenance Multi-point Inspection Check Every 12 Months (C-MAX Energi Plug-in Hybrid Only) In order to keep your vehicle running right, Inspect the engine oil filter for signs of it is important to have the systems on your damage such as rust, paint blistering, vehicle checked regularly.
Page 427: Normal Scheduled Maintenance
Scheduled Maintenance waste at the same time. NORMAL SCHEDULED MAINTENANCE This means you do not have to remember to change the oil on a mileage-based schedule. Your vehicle lets you know when Intelligent Oil-Life Monitor an oil change is due by displaying a Equipped) message in the information display.
Page 428 Scheduled Maintenance 1, 2 At every oil change interval as indicated by the information display. Inspect engine cooling system and motor/electronics cooling system strength and hoses. Inspect exhaust system and heat shields. Inspect half-shaft boots. Inspect steering linkage, ball joints, suspension and tie-rod ends. Inspect wheels and related components for abnormal noise, wear, looseness or drag.
Page 429: Special Operating Conditions Scheduled Maintenance
Scheduled Maintenance Perform the services shown in the SPECIAL OPERATING following tables when specified or within CONDITIONS SCHEDULED 3000 miles (4800 kilometers) of the MAINTENANCE message appearing in the information display prompting you to change your oil. If you operate your vehicle primarily in any •...
Page 430 The life of the engine air filter and cabin air useful life. Ford Motor Company, however, filter is dependent on exposure to dusty urges you to have all recommended and dirty conditions.
Page 431: Scheduled Maintenance Record
Scheduled Maintenance SCHEDULED MAINTENANCE RECORD Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 432 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 433 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 434 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 435 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 436 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 437 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX (CCG) Canada/United States of America, enUSA, Second Printing...
Page 438: Appendices
The • You have acquired a device ("DEVICE") additional software and services of that includes software licensed by Ford third party origin, as well as associated Motor Company and its affiliates media, printed materials, and "online"...
Page 439 Certificate(s) of Authenticity), and the the process. Neither FORD MOTOR recipient agrees to the terms of this COMPANY nor its suppliers shall be EULA. If the SOFTWARE is an upgrade,...
Page 440 SOFTWARE ("Supplemental may collect and use technical Components"). information gathered in any manner as If FORD MOTOR COMPANY or third party part of product support services related software and services suppliers provide or to the SOFTWARE or related services. make available to you Supplemental...
Page 441 DEVICE. electronic form, you may print one copy of UPGRADES AND RECOVERY MEDIA: such electronic documentation. If the SOFTWARE is provided by FORD EXPORT RESTRICTIONS: You MOTOR COMPANY separate from the acknowledge that the SOFTWARE is DEVICE on media such as a ROM chip, CD subject to U.S.
Page 442 Adobe TRADEMARKS: This EULA does not grant you any rights in connection with any Contains Adobe® [Flash® Player] or trademarks or service marks of FORD [AIR®] technology by Adobe Systems MOTOR COMPANY, MS, Microsoft Incorporated. This [Licensee Product] Corporation, third party software or service contains [Adobe®...
Page 443 Appendices Use of Speech Recognition Functions: WARNING Speech recognition software is inherently Operating certain parts of this a statistical process which is subject to system while driving can distract errors. It is your responsibility to monitor your attention away from the road, any speech recognition functions included and possibly cause an accident or other in the system and address any errors.
Page 444 Appendices Potential Map Inaccuracy: Maps used Telenav may revise this Agreement and by this system may be inaccurate because the privacy policy at any time, with or of changes in roads, traffic controls or without notice to you. You agree to visit driving conditions.
Page 445 Appendices 2. Account Information or proprietary rights, rights of publicity or privacy or other rights of any party, (ii) You agree: (a) when registering the violates any law, statute, ordinance or Telenav Software, to provide Telenav with regulation, including but not limited to laws true, accurate, current, and complete and regulations related to spamming, information about yourself, and (b) to...
Page 446 Appendices COURSE OF DEALING, CUSTOM OR STATES AND/OR JURISDICTIONS DO NOT TRADE AND INCLUDING, BUT NOT ALLOW THE EXCLUSION OR LIMITATION LIMITED TO, THE IMPLIED WARRANTIES OF INCIDENTAL OR CONSEQUENTIAL OF MERCHANTABILITY, FITNESS FOR A DAMAGES, SO THE ABOVE LIMITATIONS PARTICULAR PURPOSE AND OR EXCLUSIONS MAY NOT APPLY TO NON-INFRINGEMENT OF THIRD PARTY...
Page 447 Appendices the terms and conditions of this Notices by posting them on Telenav’s Agreement. Any such sale, assignment or Website or by downloading such Notices transfer that is not expressly permitted to your wireless device. If you desire to under this paragraph will result in withdraw your consent to receive Notices immediate termination of this Agreement, electronically, you must discontinue your...
Page 448 Appendices Agreement), and thus your use of the 9.2 End User Terms Required by NAV2 Telenav Software is also subject to such (Shanghai) Co., Ltd terms. You agree to comply with the The data (“Data”) is provided for your following additional terms and conditions, personal, internal use only and not for which are applicable to Telenav’s third resale.
Page 449 Appendices Disclaimer of Liability: positioning devices or any mobile or wireless-connected electronic or computer TELENAV AND ITS LICENSORS devices, including without limitation (INCLUDING THEIR LICENSORS AND cellular phones, palmtop and handheld SUPPLIERS) SHALL NOT BE LIABLE TO computers, pagers, and personal digital YOU: IN RESPECT OF ANY CLAIM, assistants or PDAs.
Page 450 Appendices that any such export laws, rules or regulations prohibit HERE from complying NOTICE OF USE with any of its obligations hereunder to CONTRACTOR (MANUFACTURER/ deliver or distribute Data, such failure shall SUPPLIER) NAME: HERE be excused and shall not constitute a breach of this Agreement.
Page 451 Appendices 2. Copyright Notice: In connection with B. Canada Data. The following provi- each copy of all or any portion of the sions apply to the Data for Canada, Data for the Territory of Canada, Client which may include or reflect data from shall affix in a conspicuous manner the third party licensors (“Third Party following copyright notice on at least...
Page 452 Appendices either express or implied, arising by II. Mexico. The following provision applies law or otherwise, including but not to the Data for Mexico, which includes limited to, effectiveness, complete- certain data from the Instituto Nacional ness, accuracy or fitness for a de Estadística y Geografía (“INEGI”): particular purpose.
Page 453 Appendices A. Third Party Notices. Any and all copies V. Europe Territory of the Data and/or packaging relating thereto shall include the respective Third A. Use of Certain Traffic Codes in Europe Party Notices set forth below and used as described below corresponding to 1.
Page 454 Appendices is conditioned on Client’s obtaining prior Austria “© Bundesamt für Eich- und written consent from Kartografie a.s.; Vermessungswesen” (c) such license for selling or distributing Croatia with respect to Data for the Territory of Cyprus, Switzerland is conditioned on Client’s Estonia, obtaining a permit from Bundesamt für Latvia,...
Page 455 Appendices Sweden “Based upon electronic data Product incorporates data which is © © National Land Survey 20XX Telstra Corporation Limited, GM Sweden.” Holden Limited, Intelematics Australia Pty Ltd and Continental Pty Ltd. Switzer- “Topografische Grundlage: © land Bundesamt für Landestopo- B.
Page 456 Appendices No Other Warranty: with or in communication with any positioning devices or any mobile or EXCEPT FOR THE LMITED WARRANTY wireless-connected electronic or computer SET FORTH ABOVE AND TO THE EXTENT devices, including without limitation PERMITTED BY APPLICABLE LAW, NAV2 cellular phones, palmtop and handheld AND ITS LICENSORS (INCLUDING THEIR computers, pagers, and personal digital...
Page 457 Appendices Export Control Gracenote® Copyright You agree not to export to anywhere any CD and music-related data from part of the Data provided to you or any Gracenote, Inc., copyright© 2000-2007 direct product thereof except in Gracenote. Gracenote Software, copyright compliance with, and with all licenses and ©...
Page 458 Appendices You agree that you will use the content THE GRACENOTE SOFTWARE, EACH ITEM from Gracenote ("Gracenote Content") , OF GRACENOTE DATA AND THE Gracenote Data, the Gracenote Software, GRACENOTE CONTENT ARE LICENSED and Gracenote Servers for your own TO YOU "AS IS". NEITHER GRACENOTE personal, non-commercial use only.
Page 459 Appendices Vehicle with SYNC only United States and Mexico FCC ID: KMHSG1G1 IC: 1422A-SG1G1 Mexico Model: KMHSG1P1 NOM-121-SCT1-2009 The operation of this equipment is subject to the following two conditions: (1) This equipment or device may not cause harmful interference, and (2) this equipment or device must accept any interference, including interference that may cause undesired operation.
Page 460 Index Audio Input Jack...........295 Audio System..........282 General Information.........282 Audio Unit - Vehicles With: AM/FM/CD/ See: Climate Control.........107 SYNC.............283 About This Manual...........7 Audio Unit - Vehicles With: Premium AM/FM/CD..........285 See: Brakes............160 Audio Unit - Vehicles With: Sony AM/ ABS driving hints FM/CD............287 See: Hints on Driving With Anti-Lock Menu Structure..........288...
Page 461: Checking Mykey System Status
Changing the 12V Battery......223 Climate Control..........107 Changing the Engine Air Filter....233 Collision, Damage or Fire Event....195 Identifying Air Filter Element Guidance for Ford Motor Company Electric Components...........233 and Hybrid-Electric Vehicles Equipped Installing the Engine Air Filter With High Voltage Batteries......195 Coolant Check Element............234...
Page 462 Floor Mats............190 Coolant..............219 Fog Lamps - Front Engine Coolant and Inverter System Controller Coolant.........218 See: Front Fog Lamps.........76 Ford Credit............11 Recycled Engine Coolant........220 Severe Climates..........220 (U.S. Only)..............11 Front Fog Lamps..........76 What You Should Know About Fail-Safe Front Passenger Sensing System.....37 Cooling...............221...
Page 463 Index Fuel Quality.............139 Heated Windows and Mirrors....110 Choosing the Right Fuel........139 Heated Exterior Mirrors........110 Fuel Freshness Mode (Energi Vehicles Heated Rear Window.........110 Heating Only)..............139 Octane Recommendations......139 See: Climate Control.........107 Fuel Shutoff............192 Fuses..............204 See: Hybrid Electric Vehicle......132 Fuse Specification Chart......204 High Voltage Battery Cut-Off Switch............156 Luggage Compartment Fuse Panel...209 High Voltage Battery........149...
Page 464 Index Information............388 911 Assist...............394 Alerts..............394 Jump Starting the Vehicle......193 Calendar...............394 Connecting the Jumper Cables.....193 Sirius Travel Link..........392 Jump Starting............194 SYNC Services (If Equipped, United States Preparing Your Vehicle........193 Only)..............389 Removing the Jumper Cables......195 Vehicle Health Report (If Equipped, United States Only)...........396 Where Am I?............397 Information Messages.......100 Keyless Starting..........127...
Page 465: Myford Touch Troubleshooting
Index Manual Liftgate..........60 Ordering Additional Owner's Literature.............202 Closing the Liftgate..........60 Opening the Liftgate..........60 Obtaining a French Owner’s Manual..202 Manual Seats..........114 Overhead Console........126 Adjusting the Height of the Driver's Seat..............115 Lumbar Adjustment (If Equipped)....115 Parking Aid............166 Moving the Seat Backward and Forward..............114 Front Sensing System........167 Recline Adjustment..........115...
Page 466 Index Roadside Assistance........191 Vehicles Sold in Canada: Getting Roadside Assistance............191 Rear Seat Armrest.........118 Vehicles Sold in Canada: Using Roadside Rear Seats............117 Assistance............191 Folding the Seatback .........117 Vehicles Sold in the United States: Getting Unfolding the Seatback........117 Roadside Assistance........191 Rear Under Floor Storage......178 Vehicles Sold in the United States: Using Rear View Camera........172 Roadside Assistance........191...
Page 467 Index Special Notices..........12 SYNC ............297 New Vehicle Limited Warranty......12 General Information..........297 SYNC Troubleshooting......327 Notice to Owners of Pickup Trucks and Utility Type Vehicles........12 On-board Diagnostics (OBD-II).......12 Special Instructions..........12 Tailgate Using Your Vehicle as an Ambulance....12 Using Your Vehicle With a Snowplow....12 See: Manual Liftgate..........60 Special Operating Conditions Scheduled See: Power Liftgate..........61...
Page 468 Index Tires Using SYNC With Your Phone.....301 See: Wheels and Tires........243 Accessing Features through the Phone Towing a Trailer..........186 Menu..............305 Towing the Vehicle on Four Accessing Your Phone Settings....308 Wheels............186 Making Calls............304 Emergency Towing..........186 Pairing a Phone for the First Time....302 Recreational Towing..........187 Pairing Subsequent Phones......302 Towing..............186...
Page 469 Index Warning Lamps and Indicators....86 Anti-Lock Braking System.........87 Battery..............87 Brake System............87 Cruise Control............87 Direction Indicator..........87 Door Ajar..............87 Engine and Motor Coolant Temperature............87 Engine Oil..............87 EV Later..............88 EV Now..............87 Fasten Safety Belt..........88 Front Airbag............88 Front Fog Lamps..........88 High Beam..............88 Liftgate Ajar............88 Low Battery............88 Low Fuel Level............88 Low Tire Pressure Warning......88...

This manual is also suitable for:

2015 c-max energ

Ford 2015 C-MAX HYBRID Owner's Manual

Introduction

Environment

Child Safety

Safety Belts

Personal Safety System?

Supplementary Restraints System

Keys and Remote Controls

Mykey

Locks

Security

Steering Wheel

Wipers and Washers

Lighting

Windows and Mirrors

Instrument Cluster

Information Displays

Climate Control

Seats

Universal Garage Door

Auxiliary Power Points

Storage Compartments

Starting and Stopping the Engine

Unique Driving Characteristics

Fuel and Refueling

High Voltage Battery

Transmission

Brakes

Traction Control

Stability Control

Parking Aids

Cruise Control

Driving Aids

Load Carrying

Towing

Driving Hints

Roadside Emergencies

Customer Assistance

Fuses

Quick Links

Troubleshooting

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Summary of Contents for Ford 2015 C-MAX HYBRID