Verizon Delphi Connect 4G LTE ACT233L User Manual page 583

69. How do I properly remove my module?
If possible, support the vehicle OBDII connector housing and gently wiggle the module as you
pull uniformly outward away from the vehicle OBDII connector. Note that the module is
designed for a snug fit and may require a strong pull to fully remove it.
70. Why is it hard to disconnect the module from the OBDII port?
The module was designed to maintain a secure and snug fit on all vehicles so that it would never
come loose or fall off the connector. Vehicles which are driven on bumpy roads create excessive
vibration which could loosen the module if it weren't designed for a snug fit.
71. Should I disconnect the module before having my vehicle jump started?
Delphi recommends disconnecting your module when jump starting your vehicle.
72. I have a Check Engine Light on but I don't see anything on the Health page. Why?
Diagnostic codes will automatically be scanned when the module is installed. Anytime following
installation, to retrieve current codes, you need to press the refresh button on the health page
in the website (not the smartphone app) and follow the instructions. If your error codes still do
not show up, your vehicle manufacturer may have manufacturer specific codes they have not
shared with other tool providers, which prevents the module from properly reading these codes.
73. What codes are pulled during a vehicle health scan (pending, active, historical)?
The vehicle scan will display the diagnostic codes reported by the vehicle. The codes returned
varies by vehicle manufacturer but in general these are codes that have been set since the last
time the codes were cleared in the vehicle.
74. Can I clear Diagnostic Codes in my car?
Yes, you can send a command to your vehicle to clear the diagnostic codes. Navigate to the
Health page. On an Android, open the soft menu and tap Clear trouble codes and then tap
Vehicle. On an iPhone, tap Clear on the Health page then tap Clear Vehicle. Note: Simply clearing
the diagnostic codes in your vehicle will not repair any problems it may have. Driving a vehicle
that has diagnostic problems without first repairing them may cause damage to your vehicle.
You should always correct any problems before clearing the diagnostic codes in your vehicle.
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