Verizon Delphi Connect 4G LTE ACT233L User Manual page 579

to cancel the Live Tracking mode. You can continue to Live Track an unlimited number of times
after a timeout.
46. I was tracking a vehicle and it stopped giving me a location and then started up again. Why?
If the module or you cell phone lose their cellular connection during live tracking, updates will
stop. Once the cellular connection is re-established, the live tracking will resume automatically.
47. After live tracking for 10 minutes, how long do I have to wait to restart live tracking?
You can start live tracking again at any time. There is no requirement to wait to start it again.
48. Why does the car on live tracking jump when it moves?
During live tracking, the information on your vehicle is updated about every 5 seconds. When
this update occurs, the display will automatically center the map on the current location of your
vehicle. Note, when using the website, if you move the map away from the vehicle while live
track is running, the map will no longer center on the vehicle every 5 seconds.
49. Why does the vehicle icon show red (ON) in live tracking and the engine icon is OFF on the
dashboard?
The live tracking feature uses a red vehicle icon to show the location of the vehicle whether it is
running or not. The data on the dashboard represents the last time you requested an update of
information using the refresh feature which may not be the same as the live tracking data. The
engine indicator will be updated to show the correct state, running or not.
50. What is the blue dot on my location screen?
Within the smartphone apps, the blue dot represents the current location of the phone running
the app (where your phone is, not your vehicle)
51. I installed my module and it won't pick up my current location. Why?
Your module relies upon GPS to determine vehicle location. Location accuracy is subject to GPS
accuracy which means that it could take minutes for a first-time position to be available and it
may not work inside of garages or in other structures. It may even be possible that the location
in the vehicle where the module is installed may create a weak GPS signal and use of an
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