Breville the Barista Express BES870 Instruction Booklet page 19

TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES
No steam is generated • Machine is not turned
On
• Water tank is empty
• Steam Dial is not in
STEAM position
• Steam Wand is blocked
Milk is not creamy after • Not enough steam
texturing
Machine is not working
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WHAT TO dO
Ensure the machine is
plugged in, switched On
at the power outlet and the
POWER button is pressed
On.
Refer to 'Filling The Water
Tank', page 12.
Turn the steam dial to the
STEAM position.
Use the pin on the cleaning
tool to clear the opening. If
the steam wand continues
to be blocked remove the
tip of the steam wand using
the spanner in the middle
of the cleaning tool. Refer
to 'Care and Cleaning',
page 30.
Steam wand may be
blocked. Refer to 'Care
and Cleaning', page 30.
Use cold fresh milk.
Refer to 'Texturing Milk',
page 23.
The safety thermal-cut
may have activated due
to the pump or grinder
overheating.
Turn the machine off and
allow to cool for about
30–60 minutes.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES
No ground coffee coming • No coffee beans in
hopper
from grinder
• Blocked grinder chute
• Water / moisture in
grinder chamber
and chute
Grinder does not start • Bean Hopper safety
interlock is open
when micro switch is
FILTER SIZE LEDs are
pressed.
both flashing (hopper is
not correctly in place)
Too much/too little • Grind amount settings
ground coffee is being are incorrect for
particular grind size
delivered to the filter
basket
Too much/too little • Grind amount settings
espresso is being and or grind size require
changing
delivered to the cup
Grinder is making a loud • Blockage or foreign
object in grinder
'ratchet' noise
WHAT TO dO
Fill hopper
Clean and clear grinder
chamber and chute.
Refer to 'Advanced Grinder
Cleaning', page 29
Clean and clear grinder
chamber and chute.
Refer to 'Advanced Grinder
Cleaning', page 29
Remove hopper, check for
debris and then replace
the hopper into the correct
location
Use the grind amount dial
to increase or decrease the
grind amount
Reset the machine to
defaults or re-program new
coffee dose settings
Switch the grinder Off
immediately. Remove
hopper & clear blockage in
the chute. Remove Upper
Burr and clear Lower
Burr. Refer to 'Cleaning of
Conical Burrs' on page 29
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