Hardware Installation - Compaq Deskpro 2000 Service & Reference Manual

Hardware Installation

You may need to reconfigure the computer when you add or remove hardware, such as an additional
diskette drive. If you install a Plug and Play device, Windows 95 and 98 in most cases will
automatically recognize the device and configures the computer. If a third-party Plug and Play
device is not recognized, contact the device manufacturer. If you install a non-Plug and Play device,
you must reconfigure the computer after completing installation of the new hardware. In Windows
95 and 98, select the Add New Hardware icon in the Control Panel and follow the instructions that
appear on the screen. To reconfigure the computer in Windows NT Workstation 4.0 after installing
new hardware, use the utility provided with the hardware.
Problem
A new device is not
automatically recognized as
part of the computer system.
Insufficient power to the
components.
Installed third-party SCSI hard
drive adapter not participating
in the hard drive ordering sequence
provided in F10 Setup and/or is
always coming up as the boot
device regardless of the
predetermined sequence.
F-8 Troubleshooting Without Diagnostics
Possible Solutions
1. The computer needs to be reconfigured to recognize the new
device. Follow the reconfiguration instructions above. If system still
does not recognize the new device, but the device is listed within
Computer Setup, use Computer Setup to address any resource
conflicts.
2. When the system advised you of changes to the configuration, you
did not accept them. Reboot the computer and follow the
instructions for accepting the changes.
3. A Plug and Play board may not automatically configure when added
if the default configuration conflicts with other devices. Use Windows
95 or 98 Device Manager to deselect the automatic settings for the
board and choose a basic configuration that doesn’t cause a
resource conflict. You can also use Computer Setup to reconfigure
or disable devices to resolve the resource conflict.
4. The cables for the new external device are loose or the power
cables are unplugged. Check all cables, and check that pins in the
cable or connector are not bent down.
5. The power switch for the new external device is not turned on. Turn
off the computer, turn on the external device, and then turn the
computer on to integrate the new device with the computer.
6. If the drive is a secondary drive that has just been installed on the
same controller as the primary drive, verify that the jumpers for both
drives are set correctly.
Ensure both power supply cables are connected to the system board.
(some Workstations)
The third-part adapter is either not supporting BIOS Boot Specification
or the Boot Vector option. A solution is not available.